UPDATED: This is the Top 40 BPO Outsourcing Companies in The Philippines for 2021.
The BPO (Business Process Outsourcing) industry plays a vital role in the emerging economy of the Philippines and contributes over 11% to the GDP. It is the single largest sector, employs over 1.2 million people, spread across some 700 outsourcing companies. Navigating the outsourcing suppliers can be tough – especially if you’re new to outsourcing, and/or not based in the country (which most clients aren’t).
As a result, we have compiled this review of the most notable 40 BPO outsourcing companies in the Philippines. These are just some of the companies that placed their trust in the human capital of the Philippines and built incredible world-class outsourcing operations as a result.
Top 40 Outsourcing Companies in the Philippines
- Six Eleven Global Teleservices
- Support Services Group
- HireSmart Staff
- AS White
- Booth & Partners
- Staff Domain
- Outsource Access
- MVP Asia Pacific
- Remote CoWorker
- Remote Staff
- Office Partners 360
- Telework PH
- Big Outsource
- MySource Solutions
- Premier BPO
- Elevated Plus
- FBC Asia Pacific
- CSS Corp
- KMC Solutions
- IBM Solutions Delivery
- Hinduja Global Solutions (HGS)
- IBEX Global
- Transcom Asia
- 24/7 Customer
- Genpact Services
Business Process Outsourcing (BPO) definition
Outsourcing is a broad category that covers many different staffing solutions and outsourcing firms. For the context of the Top 40 BPO companies in the Philippines, list, Business Process Outsourcing (BPO) firms are categorised as the newer, and typically smaller, firms that offer the newer form of outsourcing. The newer generation of outsourcing firms typically offer a broader range of staff roles, on more flexible terms, at a lower margin (transparent pricing), and cater more to the small- and medium-sized business (SMB) sector clients, instead of the bigger enterprises. Typical BPOs can also be referred to as ‘seat leasing’ or ‘staff leasing’ and may also offer Virtual Assistant (VA) services, staff augmentation and a range of ‘non-voice’ services.
Outsource Accelerator also publishes the Top 40 Call Centers in the Philippines list, which covers the larger, more traditional high-volume call centers which typically offer ‘voice’ and customer service (CS) services and cater to multinationals and enterprises.
Before we get to the list, here’s a brief background of the BPO industry in the Philippines.
>>> Coronavirus (COVID-19) is forcing a lot of companies to review their traditional staffing, offshore, and Work-From-Home (WFH) options. Outsourcing enables businesses to slash costs whilst at the same time maintain and rebuild their companies. Read our dedicated COVI-19 articles here: OVID-19 Business Recovery Action Plan
BPO in The Philippines
Despite starting only 25 years ago, the sector is now the single biggest contributor to the nation’s economic activity, and it’s showing no signs of slowing down. Every year, outsourcing suppliers are setting up, or expanding their operations – as a result of the highly educated population, close cultural alignment to the ‘West’, and comparatively low-salary environment.
The very first call center was set up in the Philippines back in 1992 and in just over two decades, has grown exponentially, to become the economic lifeblood of the country. The BPO industry has played a vital role in providing jobs to thousands if not hundreds of thousands of Filipinos. More than other popular fields, the BPO industry has helped showcase the many talents of the Philippines as a country. It helped the Philippines leave its mark globally in terms of its people’s skillset. The BPO industry has levelled the playing field for Filipinos and gave them the chance to compete with the rest of the world.
Right now, the BPO companies in the Philippines range from ambitious startups, midsize BPOs of 500-5,000 seats, to huge global conglomerates. The biggest outsourcing suppliers, such as Concentrix, employ as many as 80,000 staff in the Philippines, and over 250,000 globally. We have only covered the top 40 BPO outsourcing companies in The Philippines here – there are many hundreds more… If you need help navigating the market, just reach out to us.
Comprehensive outsourcing BPO directory
Outsource Accelerator offers the world’s most comprehensive outsourcing (BPO) directory for the Philippines. We list over 700 BPOs in this directory and provide detailed information, corporate videos, price guides and reviews. In fact, 34 of the 40 top companies are listed in Outsource Accelerator’s BPO directory – just click on the links to learn more. Explore the BPO outsourcing directory now. You can also read about the Top 30 BPO companies in India.
Top 40 outsourcing BPO companies – Philippines
Cloudstaff is a leading provider of cloud-based workforce solutions for small to medium-sized businesses. With a focus on technology and culture, they offer advanced staff and project monitoring as standard and boasts the highest staff retention rate in the industry. Read a full review of Cloudstaff, here.
Six Eleven Global Services is based in Davao, a southern city of the Philippines. They have been operating since 2005, have over 1,500 seats and provide customer service and other business processes to its clients, covering all industry verticals. They specialise in voice and customer service operations as well as offering a broad range of generalist services. Read a full review of Six Eleven Global Teleservices, here.
Infinit-O is an industry leading boutique BPO based in the Philippines, specializing in the building of high-performance teams in collaboration with our clients around the world. These teams are 100% dedicated solely to the individual client and not shared across multiple clients. Read a full review of Infinit-O, here.
Support Services Group (SSG) has been providing extraordinary customer care for global clients for almost three decades. SSG provides customized programs to fit the EXACT requirements and needs of each and every client. The firm aims to earn customers for life, so they always go above-and-beyond to recruit, train, and retain top talent. Read a full review of Support Services Group, here.
HireSmart Staff is a custom recruiter & staffing agency that specializes in Administration, Customer Service, Marketing Support, & Sales Support. By understanding the unique characteristics for each of these positions, HireSmart Staff can easily match candidates to the position they are best suited. Read a full review of HireSmart Staff, here.
ASW White enables clients to build dedicated teams via an unrivaled talent pool, premier facilities and industry leading people and culture initiatives. We have a proven 4-step process in finding, integrating and managing highly capable talent in Vietnam, Malaysia and The Philippines. Read a full review of AS White, here.
Helpware offers multi-channel customer care, content moderation, back office and IT outsourcing to more than 70 clients. We custom recruit teams, drive through six sigma methodology, build out robust training programs, and process to be able to perform and continuously improve in every step of our client journey. With experts from some of the industry leading BPOs and Customer Success organizations, we are ready to lead our clients through a seamless and amazing client journey. From onboarding, to recruiting, to training, to production, to continuous improvement, to growth, we are ready to take you on the Helpware journey. Read a full review of Helpware, here.
Booth & Partners is an American-owned, full-service staffing and managed services solutions company. B&P prides itself on providing high-quality talent that are tailor fit to all the client’s needs. Their commitment to generate results as well as reducing costs for their clients is truly top-notch. Simply put, B&P can allow any company to enjoy up to 70% cost savings, access to top talent, and the most tailored & flexible outsourcing solutions in the market. Read a full review of Booth & Partners, here.
Staff Domain is an Australian Business Process Offshoring (BPO) laser focused on supporting small to medium businesses. Our solutions are unique to your business but supported by research-backed methodology into firms that successfully offshore. This proven approach ensures your business will enjoy early productivity from your new offshore staff, fast ROI, and low organizational stress. Read a full review of Staff Domain, here.
Outsource Access is the number one BPO for entrepreneurs. With co-offices in the United States and the Philipines, they offer a wide spectrum of outsourcing services tailored to your needs. Read a full review of Outsource Access, here.
MVP Asia Pacific (MVP) serves as an efficient bridge between businesses of all sizes and the resources that they need at a fraction of the cost. The firm provides field experts to scale organizations quickly, smoothly, and cost-effectively. MVP is shaking up the offshoring and outsourcing industry with top-of-the-line methods and processes, to get you where you want to go, faster. Read a full review of MVP, here.
Remote CoWorker delivers world-class BPO services for prices that any business owner can afford. Whether you have one employee or 1,000, our team can provide a full-service solution or fill in your talent gaps to maximize your company’s productivity. Read a full review of Remote CoWorker, here.
Helping SME’s reach their business objectives faster by providing more cost-effective labor has always been the driving force behind the company. Over the last 13 years, the firm has fine-tuned the operations and strategies of its IT, HR, Accounts, Customer Service, Recruiting and Marketing Departments, all to provide the right Filipino remote working talents to its No. 1 customer – YOU. Read a full review of Remote Staff, here.
123Employee was founded in 2006 to meet the needs of small and medium-sized businesses. Since then we have grown to a team of hundreds of virtual assistants. We set out to create a company that would make outsourcing affordable to all businesses, while offering a high level of on-going training for our employees and clients. Read a full review of 123Employee, here.
OP360 is a global business process outsourcing firm that offers 24/7/365 professional services for inbound and outbound call center, data center, accounting, technology support, application and web development, back-office, and all other related activities. Founded in 2006, the all-around organization has grown its business, with locations in the United States, El Salvador, Guatemala, San Marcos, India, and the Philippines. Read a full review of OP360, here.
MicroSourcing works with many organizations to supercharge their growth and enhance their performance objectives by providing Philippines-based talent to their resourcing model. Our offshoring model helps businesses from all around the world cut labor costs, scale faster, find specialist skills and improve operational efficiencies. MicroSourcing handles the facilities, IT, labor laws, recruitment and HR while their clients retain control over quality and productivity. Read a full review of MicroSourcing, here.
By expanding your services and catering to more customers, you are increasing your topline. But this does not mean having to spend more on labor and operational costs to meet the demand. Telework PH strategically helps businesses scale in human operations while keeping the costs at bay through its managed outsourced staffing services. Read a full review of Telework PH, here.
Big Outsource Support Services Inc. (commonly known as Big Outsource) is a Philippine-based startup-friendly Business Process Outsourcing (BPO) company and managed support services provider. Capable of handling front and back-office work – Big Outsource is the Premiere one-stop-shop for all of your managed services and outsourcing needs. Read a full review of Big Outsource, here.
OutForce Solutions combines human assets and technology in providing the best service through modern outsourcing. They focus on IT, telemarketing, telesales, customer service, and finance services to companies in different industries across the globe. Read a full review of OutForce, here.
At MySource, we are committed to continually evaluating and improving our services – ensuring that we’re always firmly ahead of the curve, providing our clients with everything that they need to be successful.
Our team of Six Sigma trained associates is lead from the top-down by our black belt certified COO. With our office being centrally managed this allows us to foster that Continuous Improvement Culture while enabling us to ensure your Organizational and Brand Culture coincides. Read a full review of MySource, here.
Shore360 provides the support you need to shift time-intensive business tasks to more cost-effective locations and allow your local expert staff to focus on your business. Read a full review of Shore360, here.
Premier BPO LLC is a private, US enterprise that creates a synergy between personalized solutions, technology, and customer needs for exemplar Customer Service. Established in 2003, we strive to deliver end-to-end Business Process Outsourcing and Contact Center services to generate higher profits, reduce overall costs, and enhance Customer Satisfaction and loyalty. Read a full review of Premier BPO, here.
Elevated Plus offers flexible, on-demand staffing solutions for all industries and for companies of all sizes. Whether you’re a multinational corporation looking for a few hundred employees to fill a gap, or a single person running a garage business in need of a few hours of help, we can put together a team to fit your needs. Our simple, hourly pricing allows for easy budgeting. We do not charge any setup, administrative, or other fees beyond our hourly rates. Additionally, we offer the first 25 hours free, as a way for you to make sure we’re the right fit. Read a full review of Elevated Plus, here.
FBC Asia Pacific Inc. provides leading-edge Outsourcing and Offshore programs using Artificial Intelligence, Chat Bot and other emerging technologies to help companies maximize their revenue goals. Founded in 2019, FBC has quickly grown to offer over 1,000 experienced agents with an average of 5-15 years BPO/call center experience. Read a full review of FBAC, here.
CSS Corp is a global customer experience and technology services provider, disrupting the outsourced services industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. Its diverse team of over 10,000 customer-centric thinkers, collaborators, and co-creators across 19 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. Read a full review of CSS Corp, here.
Concentrix was founded in 2006, and offers a range of Marketing Solutions, IT and Consulting, Product Development and customer service solutions. With its merger with Convergys in 2019, the combined conglomerate now has over 265,000 staff worldwide with over 80,000 people in the Philippines. Read a full review of Concentrix, here.
Sitel is a global customer service provider and an expert in the field of customer experience management. Read a full review of Sitel, here.
Sykes Asia was the first call center that supported Filipino talent in 1997; it started with just 14 employees and has now grown to over 13,000 people. Read a full review of Sykes Asia, here.
It started as a small local company in 2001 with only fifty employees, renamed TELUS International Philippines in 2007, and now has over 12,000 employees. Read a full review of TELUS International Philippines, here.
KMC Solutions is a fast-growing outsourcing supplier which offers everything from co-working space, seat leasing, staff leasing and full-services BPO. They now have over 20 sites across the Philippines, with 12,000 person capacity. Read a full review of KMC Solutions, here.
TaskUs is a recent Silicon Valley darling – and newly crowned unicorn. They have had a recent investment by Blackstone. They now employ over 27,500 staff across 8 countries and have offices in over 7 locations in the Philippines. The company went public – becoming the Philippine’s first unicorn – on 11 June 2021 on New York’s Nasdaq, valuing the company at $2.8bn. Read a full review of TaskUs, here.
IBM is the oldest in this list at over 105 years old. The company provides innovation to the next level simplifying the process of doing business, increasing network, reducing overhead costs and enabling its clients to grow simultaneously. Read a full review of IBM Solutions, here.
HGS employs over 45,000 people in 66 centers located in the US, Canada, the UK, India, the Netherlands, France, Germany, Italy, Jamaica, UAE and the Philippines. Read a full review of HGS, here.
IBEX Global, originated in the US, was founded in 2002, and employs over 7,000 people. They specialise in customer service management such as the ‘Customer Lifecycle Experience’ product they offer. Read a full review of IBEX Global, here.
Transcom was created back in 1995 by Kinnevik, led by the visionary Jan Stenbeck, and now has 29,000 employees at 50 contact centers spread across 20 countries. Read a full review of Transcom, here.
Alorica is one of the best-known outsourcing suppliers, with 100,000 employees operating out of 150 locations from sixteen different countries in the world. Read a full review of Alorica, here.
7.ai is redefining the way companies interact with consumers. Read a full review of 7.ai, here.
Genpact, a digital business process management and services provider started off in 1997 as a business unit of General Electric. Read a full review of Genpact, here.
Conduent is the leading business services partner worldwide. Specializing in financial transaction processing and automation, business analytics, and constituent experience for both private companies and government agencies. Read a full review of Conduent, here.
Accenture is one iff the most widely known outsourcing brands – renowned for its foray into higher-value consulting and technology services. Read a full review of Accenture, here..
The top 40 Philippine BPOs in review
Those are the top 40 BPO outsourcing companies in the Philippines for 2021.
Despite the challenges that these BPO companies are facing, the Philippines still proves to be a very promising country with its capability and capacity of producing a globally competitive workforce. Operational cost is also lower here than in most countries, which is a value add for the Philippines.
Moreover, more managers are starting to realize the need to streamline their processes to maximize profit while improving operations. Plus, innovations are coming to fruition these days and some of which are unique to the needs faced by companies in the Philippines. The use of software in both accounting and payroll are just some examples. With these promising innovations and developments in mind, we are seeing are a very bright future for the BPO industry in the Philippines which means that this list could include more companies this coming 2021.
Are you interested in outsourcing?
If you’re a small/medium sized business and interested in outsourcing, then these top 40, maybe aren’t the ideal BPOs for you. There are over 700 BPOs in the Philippines alone – many of which specialize in the smaller, more agile needs of the SME/SMB market. If you want to find out more, browse our website for endless free resources – or fill in a quick form to get a free independent quote.
The top 10 outsourcing cities in the Philippines
The Philippines is home to over 100m people and over 7,100 islands!! While much of the outsourcing is happening in the capital city, Manila, there is a lot of action in other parts of the country. The second- and third-tier cities offer good alternative options to Manila. The cities can have good universities, abundant eager graduates, good spoken English, and significantly cheaper salaries (and cost-of-living) than Manila. If you’re curious to find out which Philippine cities are the best alternatives to Manila, then keep reading…
You can check out another list that we have compiled for you which is the Top 10 Outsourcing Cities in the Philippines.
The Top 100 Outsourcing Destinations by Tholons – Philippines rank
Tholons produces a report which ranks the world’s major outsourcing destinations on an annual basis. If you want to read more about how the Philippines ranks, go to our top 10 outsourcing cities guide now.
Are you in the top 40 Philippine BPOs? Get in touch
Let us know your thoughts regarding our top 40 BPO outsourcing companies in The Philippines. If you have anything to share with us or if you have any questions, feel free to contact us at [email protected] and we’ll be more than happy to help you. If you want to know more about Outsource Accelerator, just browse our website and services.