Europe has an immense and very diverse market in terms of the outsourcing sector. As foreseen in the coming future, there are tons of promising trends awaiting the European outsourcing market. Among these are artificial intelligence (AI), big data, software development, and other tech innovations.
The uptick of demands for outsourcing services was heavily driven by skill shortages in Europe and the significant impacts of the COVID-19 pandemic. Luckily, the business process outsourcing (BPO) scene in Europe is also taking shape, and among the leading destinations for outsourcing is France.
In recent years, France has been rising as an attractive source of outsourcing services, catering mostly to companies in northern and southern Europe. The market is ever-evolving, and there are now more options available besides BPO providers in Asia.
In this article, we have gathered the top 30 BPO companies in France. In addition, we have also provided a quick overview of the state of the outsourcing industry in the country.
Top 30 BPO companies in France
- Atalian Interactive
- Cyclad International
- Alac Etoile
- MARS Marketing
- Pro Contact
- My Compta Solution
- Batvoice | Callwatch
- Optim Office
- Humania BPO Inc.
- Outsourcia Group
- ID Offshore
- FORCE PLUS
- Sopra Steria
- ABACA Telemarketing
- Groupe H2A
- CPM International
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An overview of the outsourcing sector of France
The growth of the French BPO industry soared to a new high of up to 15% from 2018. In 2019, business outsourcing processes generated a record of €1.3 billion. This includes managed services and SaaS solutions.
In 2020, it was expected to reach a total revenue of $10.4 billion, with a compound annual growth rate (CAGR) of 3.4%. HR outsourcing has also been a huge part of the BPO sector in France in the same year.
Other French BPO services contributing to this continued growth include customer relationship management, knowledge process outsourcing (KPO), finance and accounting, procurement services, and IT-related functions.
With these compounding developments, more and more companies will be investing in French outsourcing services in the foreseeable future.
The top 30 BPO companies in France
For companies looking to source out work in this country, look no further as we’ve listed the top 30 BPO companies in France.
Atalian Interactive is a part of the Atalian Group, a multi-service provider to companies around the world. This BPO firm was founded in the year 2008 and is headquartered in Vitry-sur-Seine. Atalian Interactive specializes in remote customer relationship management.
E-Satisfaction provides superb multi-channel customer service in different languages (French, German, Spanish, Dutch, and Italian). This customer relationship outsourcing provider was established in 2002 and is located in Limonest.
Aidey offers all-around business process outsourcing services to companies of all sizes and industries. Outbound and inbound sales, technical assistance, sales development, and customer service are among its featured services.
Besides its various physical offices across the globe, Cyclad International also has a location in Villeneuve-Loubet. Cyclad provides world-class IT solutions to different French companies and international corporations.
Cyclad’s service lines also include non-voice BPO services, back-office functions, application testing, and HR services.
5. Alac Etoile
Alac Etoile is another BPO company based in Paris that offers a range of outsourcing services. Its offered outsourcing functions are hotline management, mail management, accounting services, headquarters transfer, and business creation.
Aside from outsourcing functions, Alac Etoile also offers office and meeting room rentals to local French companies.
IPG has been providing specialized customer services since its inception in 1999. This European call center group also has its subsidiaries in Belgium, Morocco, and the Netherlands.
IPG has expert professionals that can effectively manage different customer interactions. This includes customer selection, customer acquisition, customer extension, customer care, and social media management.
Préposé claims to be the number one in terms of hotline and telesecretariat services in Marseille. This outsourcing firm is focused on providing tele-secretary functions to craftsmen, medical or legal professionals, including various companies.
Teleperformance is a multinational BPO company that is present in 80 countries. Besides its physical office in Paris, it also has over 400 offices scattered around the globe.
Teleperformance is known for providing omnichannel customer experience management solutions. Examples of its featured services include customer care, customer acquisition, social media, and debt collection.
MARS Marketing is backed by decades of professional expertise in the industry, offering its services since 1996.
This outsourcing firm specializes in multilingual customer relations, commercial prospecting, remote sales, and digital marketing. MARS Marketing is operating in Marseille.
10. Pro Contact
Pro Contact can be located in Saint-Baldoph. It has been supporting different companies in their sales and marketing activities since 1990.
Pro Contact also offers both voice and non-voice customer services, customer prospecting, and multichannel customer relationship management.
Keepcall is a call center outsourcing company that is based in Lyon. It offers its services exclusively to companies in the tourism, transport, and leisure accommodation field.
Keepcall has call center specialists that can perform functions like ticketing, and selling tour packages and different holiday accommodations.
My Compta Solution is a remote accounting firm located in Marseille. It is registered with the Order of Expert-Accountants. Besides finance and accounting functions, it also offers business consulting services.
My Compta Solution performs accounting services following the standards of the Order of Chartered Accountants.
Batvoice service lines include transcription and voice services. This call center and outsourcing company leverages speech analytics to enhance the customers’ journey and customer relationship.
14. Force Plus
This consulting and IT outsourcing services company is headquartered in Paris. Acial claims to be a French leader in terms of software testing.
Part of its featured services are business process optimization, computer test formation, information systems qualification, and pure player software testing.
15. Optim Office
Optim Office provides tailored solutions according to businesses’ needs. It focuses on web marketing, administrative management, commercial management, and bilingual assistantship (French and English).
Optim Office also offers customer invoicing, project management, transcription, administrative management, and secretariat services.
Cdlt• is a customer service outsourcing startup that is based in Bordeaux. Its service line is composed of voice and non-voice services, back-office functions, and also public relations.
Intersa was founded in 1984 in Paris. It has a wide array of BPO services offered to both local and international clients. Its services range from IT functions, HR services, and back-office management to customer service.
18. Humania BPO Inc.
Humania is a Canadian BPO company with physical offices in Paris, Morocco, and Madagascar. Customer relations management and other outsourcing processes are some of the company’s specializations. It supports companies of all sizes, from startups to large corporations.
Optimind caters to companies that are in the bank and insurance industries, including large corporations. It focuses on HR, finance, digital transformation, compliance, and business consulting.
20. Outsourcia Group
Outsourcia Group prides itself on being a key player in customer relationship management since it was founded in 2003. This outsourcing firm based in Boulogne-Billancourt supports both local and international clients.
Intelcia is another massive player in the customer service outsourcing industry. Apart from its headquarters in Bar-sur-Seine, it also has offices spread across eight countries with 25 sites. It provides both onshore and offshore outsourcing services.
Visiblee is among the outsourcing firms found in Paris. It has a proven outsourcing track record of over 15 years. Visiblee’s featured offerings are software development, business management, sales, and marketing services.
ItFacto is an IT outsourcing company with headquarters in Paris. It specializes in CRM systems with guaranteed leads to companies of different industries. It has been serving its clients since 2003.
Oxygene is a call center outsourcing provider also located in Paris. Its services include customer relations, appointment setting, telesales, mail routing, and address files.
25. ID Offshore
Located in Chassieu, ID Offshore is a call center outsourcing firm specializing in telemarketing. Examples of its multinational clients are Lexus, BMW, and France Telecom. For over 15 years, ID Offshore has performed 150 successful telemarketing campaigns for clients around the world.
26. Force Plus
Force Plus is another multifaceted BPO service provider headquartered in Lyon. It has teams of professional experts in various business solutions.
Its offered outsourcing services are digital marketing, customer relationship management, lead generation, and content marketing. It also has sales organization consulting, sales training, and digital prospecting services.
27. Sopra Steria
Sopra Steria is an IT outsourcing provider based in Lyon. As one of the European leaders in digital transformation, it specializes in application development, managed services, infrastructure, cloud computing, cyber security, and data management.
As its name implies, ABACA Telemarketing is a telemarketing outsourcing firm that supports companies’ sales and marketing departments. This outsourcing company based in Nimes has over 18 years of telemarketing expertise under its belt.
29. Groupe H2A
Groupe H2A is another renowned outsourcing company based in Arcueil that focuses on customer relations management solutions. Its featured outsourcing functions include telemarketing, call center solutions, and omnichannel customer service.
Aside from its headquarters in Paris, CPM International also has a physical presence in Spain. It is an award-winning contact center outsourcing company that caters to international clients from various industry sectors.