Indonesia is one of the prime locations in Asia for businesses to expand.
According to the official World Bank, Indonesia’s gross domestic product (GDP) was worth $1,186.09 billion in 2021. Its GDP value represents 0.08% of the world economy, and the country’s economic performance will likely experience continuous growth in the coming years.
Indonesia is also becoming more lucrative for businesses in various industries, including business processing outsourcing (BPO).
Among the countries in Asia, Indonesia has proven to be one of the best outsourcing hubs. It has been continuously contributing to the global growth rate of the BPO sector since 2017 and in the coming years.
The rapid growth of the digital economy, specifically the increasing digitalization of the majority of the businesses in Indonesia, led to the growth of the outsourcing sector.
In this article, get to know the top 20 BPO companies in Indonesia that businesses can outsource.
Top 20 BPO companies in Indonesia
- Transcosmos Indonesia
- PT VADS Indonesia
- PT Outsource Indonesia
- PT NEC Indonesia
- Infomedia Nusantara
- Asia Outsourcing Services
- ATI Business Group
- PT Payroll Prima Indonesia (PayPrime)
- TAP Recruitment Indonesia
- Valdo Inc.
- PT DAYA DINAMIKA SEMESTA (DDS)
- Jimmy Budhi & Rekan
Top global outsourcing lists
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Whether you’re a solopreneur, SME owner, or a corporate executive, we can help you find the most suitable outsourcing provider for your business.
Explore our outsourcing directory now. You may also check out our Top BPO Outsourcing lists per country here:
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The BPO industry in Indonesia
Similarly with the Philippines, Indonesia has the potential to be one of the best outsourcing hubs worldwide. Choosing to outsource in Indonesia offers significant benefits for businesses.
The country is also among the fastest-growing internet economy, with an estimated $100 billion in revenue in 2019. It is projected to triple by 2023, making it more attractive to the global outsourcing industry.
Indonesia has also ranked fourth in the A.T. Kearney’s Global Services Location Index (GSLI) 2021 report. According to the report, the country has a proficient workforce with in-depth digital and software skills, including a competitive digital business environment.
Clearly, Indonesia is also among the Southeast Asian countries that offer a highly competent workforce with low labor costs. Thus, it is logical for businesses with labor-intensive operations to outsource services in Indonesia.
Top 20 BPO companies in Indonesia
Here are the top 20 BPO companies in Indonesia.
First on our list of the top BPO companies in Indonesia is Heroleads. Heroleads Indonesia is an outsourcing company located in Jakarta. It provides a data-driven methodology and performance-driven digital marketing services. It helps businesses build and sustain client relationships relevant to business growth.
Heroleads provide scalable solutions with a faster result to further maximize their ROI.
Virtary is a leading virtual assistant agency established in 2010 based in Jakarta, Indonesia. It supports startups, SMEs, and all entrepreneurs worldwide with their business needs.
The agency’s service line includes sales, customer support, administration, communication, and research. Virtary currently has completed over 500 projects.
Since 2017, Barantum has provided services related to – customer relationship management (CRM) software, customer services system, and IP PBX. Barantum helps businesses, specifically SMEs, offer clients the best services.
Resvera is a call center outsourcing company based in Jakarta, Semarang, and Yogyakarta. It specializes in telemarketing, telesales agents, business-to-business (B2B), and business-to-customer call center transactions (B2C).
Resvra offers services in various communication channels such as – telephone, email, SMS, live chat, and social media.
Transcosmos Indonesia is a BPO company with over 45 years of experience providing integrated BPO services. Its offerings include call center, back-office functions, customer service, and sales expansion services.
It is a joint venture between Transcosmos Inc. and CBN (member of Salim Group). They aim to continue performing excellent services through 129 locations in 18 countries across Asia.
PT Vads Indonesia was founded in 2008. It is a joint venture between IBM Global Network Services and Telekom Malaysia Berhad (™).
It offers contact center and digital services solutions, ICT solutions, and digital customer experience management to over 500 organizations in various industries.
PT Outsource Indonesia is a BPO company in Jakarta. Its services include business process, labor-management, and personnel employment (PEO).
Part of the company’s offerings are – data entry, outbound call center, labor supply/temporary contract staffing, recruitment, and HR outsourcing.
PT NEC Indonesia has been a technology and total solutions provider since 1968. Over the years, it has served the Indonesian telecommunications industry.
PT NEC Indonesia plays an integral role in providing telecommunications and IT business solutions in the government and private sectors.
PT Infomedia Nusantara is a BPO company that provides services relevant to – customer relationship management (CRM), business process management (BPM), IT service management (ITSM), and business process analytics (BPA).
The company aims to deliver the best customer experience (CX) solutions in various markets such as banking, retail, and public services.
PT Telekomunikasi Indonesia International is popularly known as Telin. It is the largest state-owned telecommunication and network service provider in Indonesia. Telin offers high-quality data services and business solutions to more than 200 million retail customers.
PT Cekindo Indonesia is the leading business market entry consulting firm in Indonesia. The company has been in the industry for almost 10 years and continues to provide a wide array of market entry and corporate services.
Cenkindo offers clients various services involving business incorporation, legal consultation, and other outsourcing functions. It supports international clients who plan to expand their business in Indonesia and other Southeast Asian countries.
Asia Outsourcing Services (AOS) is an outsourcing service provider that provides integrated solutions and HR outsourcing services.
It is led and managed by the most competent professionals in the outsourcing industry in Indonesia. AOS caters to companies across industries, including banking & finance, insurance, and telecommunications.
ATI Business Group is a BPO company with over 21 years of experience. It serves customers in the travel and aviation sector in more than 20 countries worldwide.
ATI Business Group offers no agency debit memo (ADM) guarantee and commits to providing service level agreement for the quality service they provide.
PT Payroll Prima Indonesia, often referred to as PayPrime, has been a payroll process service provider since 2011. PayPrime commits to providing end-to-end solutions in payroll and HR services. It utilizes advanced technology, has competent local payroll specialists, and strategic payroll operations.
Serving local and multinational companies across different industries, it provides high accuracy, transparency, and timely services that comply with statutory requirements.
Established in 2017, TAP Recruitment has proven to be the leading provider of end-to-end recruitment solutions for local and international companies in the business industry.
The company’s offerings include – recruiting, consulting, and project management solutions in various industries. Examples of industries TAP Recruitment works with are – banking, insurance, IT, retail, EPC (Engineering, Procurement, and Construction), and logistic.
16. Valdo Inc.
Valdo Inc. is a six sigma management services company established in 2022. It provides integrated BPO services related to sales, operational, technology, human resources, and accounting services.
This outsourcing firm’s clients hail from several industry sectors like – banking, finance, telecommunications, e-commerce, manufacturing, and transportation.
Emerhub is an outsourcing company that provides professional services for companies that intend to enter Southeast-Asian markets. It handles, guides, and navigates regulations for expanding businesses in countries like Indonesia, Vietnam, and the Philippines.
DDS is a BPO company that provides several outsourcing services. Its featured outsourcing functions involve call center solutions, data entry, letter & document imaging, SMS masking service, and call center outsourcing.
Calibreworks is an online advertising and brand marketing company based in Jakarta, Indonesia. It has experienced designers and developers who handle a variety of projects such as – brand identity, web design & development, app development, social media, and e-commerce.
Jimmy Budhi & Rekan is a public accounting and auditing company. It serves profit and non-profit organizations, both local and international. Its clients come from various industry sectors like finance, mining, IT, hotel & hospitality, and real estate.