The outsourcing practice has become a significant part of growing businesses all throughout the years. From startups to multinational corporations, outsourcing lets all sizes and types of organizations leverage their full potential.
Beyond the advantages of this strategic practice, ultimately, companies outsource as they are able to save entirely on costs. This is also mainly why a lot of foreign companies opt to offshore in the reputable offshoring powerhouses around Asia.
The US alone is among the top Western countries that are farming out work. Especially to outsourcing providers in developing countries like the Philippines and India.
But as the global offshoring market continuously expands, so as some of the emerging offshoring destinations outside of Asia. Latin America is one of the fastest growing outsourcing hubs that is becoming known, especially in the IT outsourcing sector.
Top 40 Nearshore BPO companies
- TerNet Conectividade
- Alert Brasil
- Remote Team Solutions
- Solvo Global
- Worldwide Call Centers
- Fusion BPO Services
- Blackhawk Network
- Nexus Corp
- Tribe BPO
- VXI Global Solutions Inc.
- Accedo Technologies
- Motiva Contact Centers
- Anexa Telecomunicaciones
- BPO Guatemala
- Directa Group
- TCONTAKTO SAC
- ACC American Call Center
- THECC SA
- BPO Innovations
- TAS United
- Business Software Solutions
- Global Business Pals
- Argo Contact Centers
- Silverline Central America
- i9 Contact Center
- Rhodes Contadores
Top global outsourcing list
Outsource Accelerator is the world’s leading outsourcing marketplace and advisory. We list over 700 BPO firms located across the globe in our global directory, and we provide detailed information, price guides, and reviews.
Whether you’re a solopreneur, SME owner, or a corporate executive, we can help you find the most suitable outsourcing provider for your business.
Explore our outsourcing directory now. You may also check out our Top 40 BPO Outsourcing lists per country here:
- Top 40 BPO Companies in the Philippines
- Top 30 BPO Companies in India
- Top 40 South African BPO companies
- Top 30 BPO Companies in Canada
- Top 30 BPO companies in the USA
- Top 20 BPO Companies in Puerto Rico
- Top 40 BPO Companies in London
- Top 25 BPO Companies in El Salvador
- Top 30 BPO Companies in Jamaica
- Top 30 BPO Companies in Brazil
- Top 30 BPO Companies in Poland
- Top 40 BPO Companies in Europe
- Top 20 Singapore BPO Companies in 2021
Nearshore outsourcing to South America
Offshoring halfway across the world has been the usual practice for a lot of US companies. In fact, around 300,000 jobs are being outsourced by companies within the US annually.
According to experts, the numbers of organizations that are looking to contract out parts of their work will continue to grow as time goes on. In connection to that, Western countries will also no longer have to delegate work to BPO companies that are thousands of miles farther away.
Over the recent years, Latin America has been establishing its name in the global outsourcing industry. Brazil, Mexica, Colombia, Argentina and Chile are the five contending countries that are claiming the top spots as emerging outsourcing hubs.
Nearshoring to South American countries
Latin America has become a nearshoring destination for thriving companies in Northern America and Europe.
Brazil for one, is the fifth largest country around the world and it has also the biggest economy all throughout Latin America. The country has a booming business environment with large-scale establishments and highly-skilled professionals.
Brazil is currently the leading offshore development location of international companies. To support that statement, the country has ranked third in Tholons Top 20 Digital Nations of 2020.
Argentina on the other hand, is brimming with IT talents. The country has a well-developed economy which makes it more attractive for outsourcing investors.
Moreover, Argentina is also renowned in terms of software engineering and operating systems. Which is why it was recognized as the number one technology destination, according to Coursera’s Global Skills Index 2019.
Overall, what makes South America an attractive location to contract out work, is mainly due to the following:
- The minimal time-zone differences enables these foreign companies to work together in real-time with their nearshored staff.
- As the lack of talent, especially in IT-roles continues to widen, global companies also turn to Latin America for the job roles.
- Similarities in culture is another driving factor for neighboring countries to nearshore in South America.
And besides IT-outsourcing roles, Latin America is also a perfect outsourcing destination for other business processes. Other parts of Central and South America like El Salvador, Guatemala and Venezuela are also on the path towards a rising outsourcing industry sector.
Top BPO Nearshore companies (from specific countries)
We have also created lists of the top BPO companies according to specific countries within Central and South America.
At present, we have four countries posted in our guides page, these countries namely are:
1. Costa Rica
Costa Rica has become one of the leading nearshoring locations not just for companies in North America but also in Canada. What’s more is that it is considered the top ranking country in Latin America in terms of innovation and business sophistication.
See the top BPO companies in Costa Rica here.
Brazil has made a name for itself in terms of call center services outsourcing in South America. The country has a wide pool of skilled and experienced call center talents who are ready to take in different clients from various countries and industries.
See the top BPO companies in Brazil here.
3. El Salvador
Although regarded as the smallest country in Central America, El Salvador has proven to be among the strongest competitors in the nearshoring industry.
In comparison to other countries in Central America, El Salvador offers a more affordable pricing range for outsourcing. More so, the country also has uncomplicated requirements for companies from neighbouring countries.
See the top BPO companies in El Salvador here.
4. Puerto Rico
Puerto Rico is an excellent nearshoring destination for companies that are looking to outsource their software development. In fact, in 2017, the country was ranked 47th in Tholons Digital Nations.
Besides IT roles, Puerto Rico’s outsourcing sector also offers an array of selection on outsourcing services.
See the top BPO companies in Puerto Rico here.
Top 40 Nearshore BPO companies
Overall, here are the leading nearshore BPO companies in Central and South America:
OP360 was founded in the US in 2006. Over the course of years, it has expanded its services and locations to different parts of the world. At present, OP360 has its physical offices in North America, Latin America, Philippines and India.
OP360’s selection of specialized services encompasses contact center, bookkeeping and accounting, sales and marketing and IT-related services.
Helpware is another international BPO company with physical offices in Mexico, Philippines, US, Germany and Ukraine. Its featured services include customer support roles, back-office support, marketing, and microtasking platform.
Uassist.Me is an award winning BPO and virtual services company that is based in El Salvador and Florida. It specializes in ecommerce, real estate, administrative, marketing, legal and community solutions.
Its virtual assistants are bilingual college graduates (English/Spanish), with educational backgrounds in marketing, finance, customer service, design and development, sales and lead generation.
Everise is another award-winning digital customer and product support services provider that is based in Guatemala. Its offered solutions include customer experience, digital experience, systematic insights, product experience and home experience.
Everise currently supports over 32 languages around the world. It has also stretched its global reach to Ireland, Japan, Philippines, Malaysia and the US.
Neobpo is a Brazilian BPO company that offers personalized solutions according to their clients business needs. Neobpo is known for having teams of CX experts who are backed with specialized skills and years of industry experience.
TerNet Conectividade is a BPO services provider located in Sao Paulo, Brazil. It specialties in IT infrastructure, call center and teleservice infrastructure, quotation service, purchasing center, and other services.
7. Alert Brasil
Alert Brasil specializes in call center roles. This call center outsourcing provider is renowned for its information security, cutting edge technology, and seasoned professional teams.
Alert Brasil also offers solutions for Robotic Process Automation (RPA), application development, omnichannel platforms, chatbots, and virtual agents.
Established in 1982, Softtek is the largest, at the same time, the leading IT outsourcing provider in Latin America. This multinational outsourcing company also has its global presence around Europe, Asia, and Canada.
Qualco provides financial technology software and services to various types of organizations around the world. Backed with 20+ years of industry experience, Qualco has already worked with different clients in over 30+ countries across the globe.
Remote Team Solutions help growing businesses in hiring and building their virtual teams. It was recognized as one of the top B2B companies and recruiting firms in 2020, by Clutch.
This staffing solution’s provider is based in La Laguna, Mexico. Part of its services include, invoicing, tech support, executing assistant, legal assistant, engineering design, medical processing, designers and other positions.
11. Solvo Global
Solvo Global is another staffing solution’s company that is headquartered in Colombia and Texas. It offers human resource, accounting, back office, logistics, sales and front office services.
Solvo Global also caters to different industries such as PEOs, logistics, legal, manufacturing, metal industries and insurance.
Worldwide Call Centers is globally recognized as a pioneer in both the domestic and international call center outsourcing sector. This BPO company located in El Salvador has a wide range of call center services and other business processing roles.
Part of its specialties include telemarketing, lead generation, healthcare call center, market research, transcription, and more.
13. Fusion BPO Services
Fusion BPO Services offers different roles in customer engagement, digital marketing and digital solutions. Besides its headquarter in El Salvador, it also has its physical offices in 8 more countries around the world. Fusion BPO Services currently employs more 7,000+ professionals across the globe.
Blackhawk Network services include commerce solutions, incentive solutions, employee solutions, emerging payments, and corporate solutions.
This BPO company prides itself on being one of the global leaders in commerce solutions. It has also worked with some of the renowned brands like Ebay, Disney, Visa, and iTunes.
Emaya is an outsourcing services company that was founded in 2010, in El Salvador. Besides offering virtual assistant roles, its other business processing roles are outbound and inbound services, back office and software development services.
16. Nexus Corp
Nexus Corp specializes in a range of customized digital solutions from startups to large enterprises. It caters to different leading brands in different types of industries around the world.
Part of its outsourcing services include application development, advanced technologies, creative content, portfolio management, digital marketing and custom development.
17. Tribe BPO
Tribe BPO is known as a call center and business consulting firm with global presence in El Salvador, Pakistan, Philippines, Dubai and the US. It also offers other outsourcing services such as software development, infrastructure, offshore recruitment, virtual assistants, and mobile app development services.
NativeApps is an IT solutions provider that can be found in Colombia. Its service lines are mobile app development, web app development, ecommerce, prototype development, support and improvement of existing apps.
NativeApps is backed with 13+ years of IT professional experience. All throughout the years, it has already completed over 60+ application development projects for various clients around the world.
Auxies was recently acclaimed as the Premiere Nearshore Destination in Costa Rica. This BPO provider is also trusted by over 100 well-known brands like Pandora, Revlon and Target. Its other physical locations are in Mexico and Florida.
Novatech is a full-stack company in El Salvador. It provides its clients with world-class app development solutions through different agile methodologies. Its service lines are mobile app development, IT augmentation, back office and non-voice BPO services.
Founded in 2014, CloudTask is a managed workforce provider headquartered in Colombia and Florida. It supports different types and sizes of companies that are looking to boost their sales, increase revenue, and at the same time retain customers.
Examples of its global clients are RingCentral, Drift, Ipswitch and WordStream. Its service lines are finance and accounting outsourcing, voice, non-voice, and back-office services.
VXI Global Solutions Inc helps clients by boosting their customer satisfaction, enhancing operational efficiency while reducing customer attrition.
This global customer service provider specializes in customer experience, customer care, cost management, CX transformation, sales effectiveness, regulatory compliance and fraud detection.
Accedo Technologies is a contact center outsourcing company founded in 2007, and is located in Nicaragua. Its AI powered contact center solutions include outbound, inbound common platform, administrative services.
Motiva Contact Centers claims to be one of the most reliable solutions in delivering world-class customer care for different clients. This BPO company is located in Mexico, and was founded in the year 2010.
Its features offerings are customer service, tech support, back office, data entry, collections and market research, sales, and lead generation.
Anexa is a BPO services company that specializes in call center services and enterprise BPO services. This Mexican based outsourcing company has omni-channel solutions that are customized according to their client’s business requirements.
26. BPO Guatemala
BPO Guatemala is a part of the Guatemalan Association of Exporters. It represents different contact centers and BPO companies that are operating in the country. Examples of these organizations are Alorica, Avalon, Atento, Genpact and Conduent.
27. Directa Group
Directa Group has more than 17 years of experience in the outsourcing sector. This BPO company that was established in Venezuela caters to different industries such as banking and finance, telecommunications, insurance, pharmaceutical and the government.
28. TCONTAKTO SAC
TCONTACKTO is a Peruvian BPO services provider that was founded in 2006. It has collected various awards and recognitions for its contact center services from 2015 to 2019.
Its specialized services are telesales, marketing, customer service, order taking, telephone collections, help desk, and other business processes.
Besides its physical office in Ecuador, ACC American Call Center has also its headquarters in Dubai, Panama, Miami and Madrid. This international call center solutions provider is backed with its 15 years of professional experience, specifically in providing high-end customer care.
30. THECC SA
THECC SA specializes in contact center and BPO services solutions. This outsourcing provider based in Venezuela offers several business roles in both voice and non-voice processes.
Its features include CRM, customer recruitment, money collections, customer management, staff management and quality assurance.
31. BPO Innovations
BPO Innovations provides contact center, customer service and business process solutions to clients in different fields. Among its big clients include Suzuki, Detektor and AVIS. Its features services are salesforce implementation, lead generation and prospecting, inbound sales, customer engagement and experience.
32. TAS United
TAS United specializes in live and automated call processing solutions for organizations in the Medical and various business sectors. This BPO company is originally headquartered in Texas. Over the years, it has expanded throughout several states and neighbouring countries.
TAS United currently has its offices spread across California, Texas, Arizona, Colorado, and Puerto Rico.
Wovenware is an IT outsourcing company that is based in Puerto Rico. Among its features services include Artificial Intelligence (AI), data labeling, and software engineering.
Wovenware offers human centric and innovative custom solutions to organizations that are in the process of digital and business transformation.
Business Software Solutions has been providing finance and accounting services to its US and Puerto Rican clients for more than 20 years now. The BPO company caters to small to medium sized organizations in different industries.
Global Business Pals is a BPO firm located in El Salvador. It specializes in outsourcing services related to linguistic solutions.
Its featured roles encompass transcription, translation, subtitling, and interpretation. Its languages used are French, Italian, Spanish, English, Chinese, Portuguese, and more.
From the name itself, Argo Contact Centers provides innovative contact center solutions for different industry sectors. This outsourcing provider offers multilingual and omnichannel services, with 24/7 live customer support.
Formerly named Adapta Technologies, Silverline Central America is known for its salesforce services. This BPO company that is based in El Salvador is known for attending to clients within Central America as well as Canadian companies.
Besides contact center solutions, i9 Contact Center also offers back office, database update and surveys, social media monitoring and infrastructure leasing services.
This renowned BPO company that can be found in Brazil has already worked with several multinational companies. Among these organizations are Hershey’s, Global Payments, and Keysight Technologies.
Conduents is one of the biggest BPO service providers globally. Through its vast array of offered services, it also attends to nearly every industry category in the global business sector.
Examples of the industries it serves include transportation, banking and finance, travel and hospitality, healthcare, and the government.
Rhodes Contadores is an outsourcing firm that is established in Brazil. It provides business management solutions for local and international organizations. This outsourcing provider is backed by over 30 years of professional experience in accounting services.
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