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Motiva Contact Centers

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About

Motiva Services are tailored to each customer’s needs, creating competitive and custom-designed services integrated with multi-lingual and highly qualified personnel, with completen-house training programs aimed to deliver more efficient and productive customer care services, cutting edge technologies and innovative strategies, contributing to the overall growth and success of our clients.

What Motiva Contact Centers offers its clients

Costumer Service
Tech Support
Back Office
Data Entry
Collections
Market Research
Sales
Lead Generation

How Motiva Contact Centers outshines the competition

We have a variety of solutions that will help you to optimize your operation and build loyalty with your customers. MOTIVA as a Call Center has more than 30 years of experience in the industry. Our services are backed up by an excellent practice in diversified industries such as telecommunications, finance and banking, travel and leisure, healthcare amongst others

Headquarters

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Public or Private

Private

Seats or staff

51-200

Revenue

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Industries

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Highlights

Domain Authority

2.8

Site traffic

-

OA ranking

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Glassdoor rating

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CrunchBase ranking

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Details

Executive

Higinio Sanchez, CEO and President

Year Founded

2010

Countries of fulfillment

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Sectors

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Contact information

52 (664) 684 7000

https://motivacc.com

Social media

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About Motiva Contact Centers: Review and comparison

Located in Tijuana, Mexico, Motiva Contact Centers is a business process outsourcing (BPO) company that provides assistance to meet customers’ needs. Whether through a call center or customer resolution, they work alongside the company to increase consumer satisfaction rates.

As they display on their company website, Motiva Contact Centers states that customer satisfaction is their business approach. When consumers are pleased with their experience, the return rate for purchase is higher. Additionally, this action leads to increased revenue. The firm helps the clients they work with to achieve these standards.

With 200 employees, Motiva Contact Centers is considered a medium-sized BPO. However, with a focus on staying the course and meeting new demands and trends, they will likely expand in the years to come.

Motiva Contact Centers Outsourcing

Customer support can be an intense component of any successful company but can also be the most time-consuming. Partnering with an outsourcing firm to alleviate some of the strain on employee resources can increase productivity and help to propel the company in the right direction.

Freeing up employee resources to focus on their skills instead of tedious daily requirements can significantly impact the business and the success that follows it. Outsourcing the mundane obligations to a BPO such as Motiva Contact Centers can allow a positive change in a short period.

Motiva Contact Centers’s BPO services and pricings

The firm focuses on customer service and support. Through the strategies and solutions they provide, some of the most beneficial offerings include:

  • Addressing Customer’s Needs
  • Understanding And Resolving Complaints
  • Closing Sales
  • Customer Follow-Up
  • Tech Support
  • Schedule Services
  • Back-Office Administration
  • Market Research
  • Collections Assistance
  • Data Management
  • Lead Generation
  • Inbound Marketing
  • Outbound Marketing

Motiva Contact Centers is constantly adapting to new trends in the market, including information technology innovations and back-office support.

Motiva Contact Centers’ pricing

Due to the custom nature of the support packages offered to clients, the company does not provide generic pricing on its company website. To get a quote specifically tailored to your unique situation, you should reach out to the company and speak to a representative

How Motiva Contact Centers outshines its competition

Motiva Contact Centers knows the field through and through with over 30 years of experience in the BPO industry. With the talent they have recruited to their team over the years, they have a well-trained and knowledgeable employee base to turn to for any issue. The extensive support within the company provides the highest level of assistance to the clients and customers they serve.

Key executives

Higinio Sanchez (CEO)

Having been with the company since 2009, Higinio Sanchez has fulfilled the CEO role for his entire career at the firm. In addition to CEO, he holds the title of President.

Cuitlahuac Vargas (General Operations Manager)

Employed at the company since May 2018, Cuitlahuac Vargas initially took part in the supervisor role and was later promoted to General Operations Manager.

Motiva Contact Centers reviews and comparisons

With a high employee tenure rate of over five years and a growth in staff headcount over the past six months, Motiva Contact Centers has proven that they have a track record for excellence and are a competitive force in the BPO industry.

Motiva Contact Centers’s contact information

Motiva Contact Centers’s main headquarters is located in:

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Further, you may virtually reach out the company through the following contact information:

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In addition, you may email them at [email protected] or call 52 (664) 684 7000.

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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