Outsourcing in Transportation

The transportation industry is relied on heavily by a lot of businesses. Like any other industry, it is also changing with the increasing client demand, digitalization, and new technologies such as delivery apps and websites.

  • Home
  • Business
  • Outsourcing in Transportation

The transportation industry is relied on heavily by a lot of businesses. In 2019, logistics and trucking covered 35% of its global market share. Like any other industries, it is also changing with the increasing client demand, digitalization, and new technologies such as delivery apps and websites.

Local businesses usually manage to deliver their own products directly to their customers. However, the case is different with e-commerce stores having international clients. Since hiring in-house employees may cost a lot, they resort to business process outsourcing to fulfil their transportation needs.

Outsource transportation

Outsourcing is also used in transporting goods, whether local or overseas. It is popularised by third-party food delivery services such as Uber Eats, Grubhub, and DoorDash.

Restaurants and fast-food chains use these services as an alternative to having an in-house delivery person to give its customers the flexibility of ordering to a nearest available restaurant any time of the day, without restrictions.

Aside from shipping and handling, companies can also outsource their back-office duties to outsourcing companies.

Customer service

Transport companies can outsource customer service teams to manage bookings and clientele. Inbound customer service focuses on attending to customers needing transport services. Outbound, meanwhile, helps with reaching out to potential customers and generates leads to an increase in the sales of a company.

Virtual assistant

Virtual assistants can handle the logistics part (4PL) or the entire supply chain (5PL) of the company. They can also help with other aspects such as marketing, website development, and graphic design for branding and campaigns.


Outsourced bookkeepers, meanwhile, prepare customer invoices and settle bills from suppliers. They are also responsible for compliances such as taxes and requirements for offshore shipping.

Payroll solutions

Having a transport service business means hiring a lot of manpower to keep up with their clients’ demands on deliveries. They can outsource payroll services for their workers to properly manage their salaries and avoid delays and errors on their payslips.

Outsource transportation companies

Businesses outsource to different countries for global shipping services. This helps them reach more customers with ease through taking care of the requirements needed when shipping to a different location.

India and the Philippines are the best outsourcing companies when it comes to this service. They can assure that transportation services will be handled by the experts in managing this. To learn about the companies that can handle transportation services, check out the Top 40 BPO companies guide.

Start your
journey today

  • Independent
  • Free
  • Transparent

Get the most out of your money with Outsource Accelerator

Scale your business fast while reducing costs —
the average all-in employment costs in the
Philippines are typically 70% less than its
Western counterparts

Philippines United Kingdom Australia United States
Software Developer
HR Manager
Team Leader
Copy Writer
Customer Service
Virtual Assistance
Select a role to view salaries
Philippines $7,221
United Kingdom $39,913
Australia $62,653
United States $81,994

Avoid guesswork. Talk to the experts, free.

Get 3 free quotes

You can save 70% on staff costs, whilst driving quality & growth. Connect with an outsourcing expert to see how outsourcing can transform your business.

Why choose us?
  • Independent and unrivalled expertise
  • We carefully match you from 900+ leading suppliers
  • Access to Outsourcing Savings Calculator & Report

Get Started

How many staff to outsource?

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.