Outsourcing in travel

Save up to 70% on staffing cost whilst driving innovation and growth

Your one-stop shop for startup outsourcing advice. We cover:

Travel outsourcing
Outsourcing advantages
Businesses that should outsource
Best jobs to outsource
Outsourced roles salary comparison
Travel outsourcing companies
Outsourcing success stories
Why outsource to the Philippines?
Hiring in-house vs outsourcing
Company vs. freelancer/agency
Testimonials: outsourcing works!
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Outsourcing for the travel sector

The travel industry is among the fastest building and one of the biggest revenue-generating industry. But with a lot of new companies emerging and the rise of technology, the travel industry has become more advanced and challenging. People travel for both leisure and business and especially during the peak season, the volume of customers in the travel sector can be hectic. Add that to the meticulous needs of the customers that have to be met to give them an affordable but also the most valuable travel experience, the process involved in which requires a great depth of detail. From handling ticketing processes to reservations and bookings for accommodation, dining, and other activities and tours, these functions can drain a business’ operation costs and resources.

When you outsource the time-consuming, redundant, and less critical business functions, you free up the time of your staff in doing tasks like data entry and management. For small travel businesses, outsourcing means you can save a significant amount in hiring a full-time receptionist or office assistant. With the roster of highly skilled and experienced outsourcing firms, you can also gain access to specialized employees and resources that can make your business functions and process seamless and available online to leverage the access to technology. When outsourcing any part of your business, it is necessary that you choose a partner who can better the job you are doing.

Outsourcing advantages for travel businesses

Outsourcing business functions frees up your time and resources in doing non-revenue and redundant office tasks such as data entry and management, call and chat support, ticketing, bookings, and reservations. By outsourcing these less critical business processes, you can redirect you and your staff’s attention to more profit-generating efforts for your business such as promotions and customer-relationship building. Travel outsourcing companies have years’ worth of skills and experiences in handling the needs of the industry. They have a roster of highly competitive employees specializing in various service areas as well as appropriate and seamless systems to keep up with the demands of the current travel industry. Read more…

Types of travel businesses that should outsource

Outsourcing is a fairly common business practice in the travel industry. One of the most common examples is online and independent travel agencies hiring an outsourcing partner to provide a virtual assistant that can do back office tasks and processes, such as data entry for booking and reservations. Aside from this, it significantly reduces the overall cost of hiring a regular office-based employee; it also makes the entire ticketing, booking, and reservation process seamless and available online to cater to more customers. Aside from travel agencies, tourist attractions, such as museums and amusement parks, owners are familiar with this strategy especially when it comes to managing the increased volume of customers during the peak season. Read more…

Best travel jobs to outsource

Outsourced travel tasks usually involve back office-related tasks and functions that take a lot of time and effort to fulfill, such as ticketing which involves a high process time. An outsourcing partner can seamlessly shorten and quicken the tedious process of handling and distribution of tickets and queries. A virtual assistant can also serve as extra staff to do the booking and reservations of hotels and accommodation, restaurants and dining, tours, appointments, and other activities and excursions. Other commonly outsourced tasks in the travel sector also include finance and accounting, customer care and service, and marketing. Read more…

Travel outsourced roles salary comparison

We have prepared a salary comparison table that shows the average salary per annum of the top outsourced travel jobs and roles. It indicates the price comparison between four different countries, namely the Philippines, the United States, Australia, and the United Kingdom. You can clearly see how cost-effective outsourcing in the Philippines is as compared to hiring employees from the three other locations. All amounts are in U.S. dollars (USD$) per hour and the estimate is based on a 40-hour work week in a 52-week year. Read more…

Outsourcing companies specialising in travel

We highlight some outsourcing companies in the Philippines that specialize in providing services for businesses in the travel sector. These companies have a proven track record of providing travel clients with services ranging from virtual assistance, customer service, bookkeeping and even lead generation. They already have the systems and processes in place to be able to adapt to your business needs. You can check each of their company page within our BPO directory to find out more about their services and company information. Read more…

Success stories in travel outsourcing

The quality of product or service a company provides is best authenticated by the commendations of its happy and satisfied customers. You know that a business is doing great because of the validation it receives from its loyal clients. The same is true when it comes to travel outsourcing. We have listed some success stories from clients who are in the travel business that has outsourced and experienced first-hand how outsourcing drastically improved the way they do business, some of them even sent a video recording as a testimonial! Read more…

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14 outsourced travel roles & candidates

Outsourcing gives you access to a wide range of qualified and highly motivated resources, at a fraction of the cost. Here are 14 great examples!

The 6 key benefits of travel outsourcing

Focus on core business functions

Daily business processes involve a lot of different redundant tasks that take up a lot of your time which you could be using in improving the core competencies of your business model.

Most of the business functions you have can easily be outsourced, lifting off having to do unnecessary tasks, such as answering queries and emails and managing reservations. You can easily have a virtual assistant to do these tasks for you.

Access to skilled resources

Outsourcing companies have highly skilled and experienced employees from a wide range of industries. They can offer specialized services depending on the business’ needs.

They have a roster of workers they can connect to you, one of the best talents from all over the world. All you need is a detailed job description of what you want them to do, and they do the hard work for you.

Save time, money, and resources

Instead of doing necessary but non-revenue business functions, you can free up so much of your time and resources to do more promotions and other ways for your business to grow and earn more.

Enlisting an outsourcing partner gives you time to meet and gain new clients or expanding your business in whatever way, instead of being inside the office all day doing the papers for accounting.

Build 24/7 customer service

Taking care of the customers is one of the essential parts of a business, but you can’t do this round-the-clock. However, by having an outsourcing provider, you will have a team that can be in contact with your customers day and night.

Having a dedicated frontline for your travel agency and business to provide round-the-clock customer service gives you the capacity to cater to whatever your customer needs.

Hire seasonal employees

Travel bookings can be hectic and high in volume during peak seasons. The daily grind of the business becomes even more demanding during these times, but it makes no sense to employ additional employees who will only be as much effective during several months of a year.

Having an outsourcing partner whom you can employ for only a specific period of time can help cope up with the traffic and volume of customers and demands by providing your business with extra staffing during the season.

Effective marketing efforts

If you are not an expert on marketing strategies such as website content creation, web content writing, and other necessary marketing management, it can be daunting, and your efforts might not give you the results you are hoping for.

However, these things can easily be outsourced. Outsourcing companies have a roster of highly qualified employees and advanced programs to help with your marketing efforts. This way, you can also make sure that you get highly positive results for your business.

6 common travel businesses to outsource

Independent travel agents

Independent travel agents spend a lot of their time personally or directly meeting and working with customers to create valuable travel packages. This leaves them lesser to no time to do other important business functions.

Having an outsourcing partner can provide you with a virtual assistant who can do other business tasks you don’t have time for, such as data entry and management or online customer support.

Online travel agents

Online travel agencies are usually small and with only a handful or a single employee. These are usually startups or home-based, and one doesn’t usually have the capacity or resources to hire additional workers that can work on a daily basis.

Through outsourcing, you can hire experienced and skilled workers that can do your business finance and accounting as the need arises. You don’t need to hire a full-time accountant or a finance guy.

Inbound tour operators

Inbound tour operators usually work for a specific destination, providing the travel products they offer from recommended tours and activities to clients. They can have a lot of destinations on their roster.

If you are not an expert in promotions or marketing such as maximizing your website to gain additional volume of customers, you can outsource this from service providers. You will have a team that can work on your marketing strategies and make your efforts more valuable.

Hotel concierges

Hotel concierges usually recommend or book reservations, tours, and activities to their guests. And with the meticulousness of guests demanding a lot of attention for the services, most often, the concierge service can get shorthanded especially during the peak season where reservations are high in volume.

To avoid getting shorthanded and make the whole reservation process more seamless, you can employ a virtual assistant that can do the external bookings and reservations and easily get everything done online.

Regional promotion offices

Marketing and promotions of the local attractions, tours, and activities are one of the essential functions of regional promotion offices. With the rise of the influence of technology, travel bookings and reservations can now be done online.

To leverage this chance, there are a lot of marketing strategies you can do online and reach even more potential customers. But if you are not an expert in this area, these factors can easily be outsourced, and you can guarantee a positive impact from it.

Tourist attractions, museums, theme parks

Demand for tours, activities, and excursion reservations and bookings in various tourist attractions, museums, and theme parks can be high in volume especially during peak seasons.

Instead of employing a receptionist or additional employees to your internal team during the peak season, you can outsource a booking specialist or assistant that can work seasonally.

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6 travel outsourcing success stories

Duncan Wierman

“I have used Alex to provide myself and my students with Virtual Assistants from the Philippines. Alex is always mindful of our needs to find the best quality person for the job. Alex handles all the co-ordination, payments, and issues with the VA’s that make it easy to do business who are in the Philippines.”

Mona and Yaxkin Velasquez

“I have worked with VA4REI since 2012 and it’s the best business decision I have made, having a reliable, knowledgeable and dependable virtual assistant which with very little training can help do all do little things that my business requires such as data entry, data sorting, marketing, etc. that is extremely necessary but time-consuming and low income producing, being able to delegate that so I can focus on high income-producing activities is the best decision I have done for my business.”

Rachel Skuse

“We are very excited about the future of our business and embracing new technology as well as having a permanent solution for our staffing requirements. I can highly recommend PMVA’s Service”

Gai Kroczek

“I can honestly say that by outsourcing our Property Management tasks with the help of PMVA has allowed us to keep on track with our rent roll growth goals.”

Jared Grugett

“We’ve been extremely happy with our decision to work with Sourcefit. Our industry is extremely competitive and outsourcing has been an important part of our strategy to lower costs and boost service levels. Sourcefit has provided excellent staff and helped us to integrate them with our local team and our overall process. We’ve been extremely happy with our decision to work with them.”

Silvio Bevacqua

“All those jobs that you and your people don’t like doing, or just don’t have time suddenly get all the love and attention to streamline your day to day business and system. You have to be mad not to get on board for this value.”

Average monthly outsourcing costs (USD)

Here’s a guide to the typical ‘all-in’ costs of outsourcing roles.

These figures represent a good cross section of roles, and include the office space and hardware, recruitment and HR, employee salary, taxes and benefits, plus oversight and account management.

Entry-level role

Employee salary:
$400-$500pm

BPO seat fee:
$500-850pm

TOTAL COST:
$900-$1,350pm

Mid-level role

Employee salary:
$700-$800pm

BPO seat fee:
$500-850pm

TOTAL COST:
$1200-$1,650pm

Technical role

Employee salary:
$950-$1,200pm

BPO seat fee:
$500-850pm

TOTAL COST:
$1,450-$2,250pm

Executive level

Employee salary:
$1,800-$2,200pm

BPO seat fee:
$500-850pm

TOTAL COST:
$2,300-$3,050pm

Travel outsourcing salary comparison chart

All amounts are in U.S. dollars (USD$) per annum

JOBS
Accountant
Customer Service
Copy Writer
Graphic Artist
HR Manager
IT Representatives
Project Manager
Software Developer
Software Engineer
Technical Support
Team Leaders
Virtual Assistance

PHILIPPINES
$5,959
$3,337
$4,767
$3,883
$9,506
$5,722
$21,458
$7,221
$8,333
$4,638
$7,152
$2,285

U.S.
$67,190
$29,717
$56,600
$46,658
$78,007
$61,758
$108,000
$81,994
$109,087
$36,924
$75,823
$42,240

U.K.
$72,923
$22,137
$52,088
$38,668
$46,669
$24,741
$57,296
$39,913
$44,459
$35,225
$31,174
$39,066

AUSTRALIA
$58,479
$35,275
$62,653
$37,596
$66,518
$59,938
$86,029
$62,653
$62,653
$38,232
$45,428
$31,797

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Example travel outsourcing suppliers

Below are some of the verified outsourcing service providers that specialized in real estate. Outsource Accelerator can give you the best rates possible for your outsourcing needs.

Executive Boutique Call Center

Executive Boutique LLC is a US-owned and managed company. It was founded by experienced business…

Arcanys

SOURCE PARTNER

From Switzerland to the Philippines. Arcanys is a Swiss software development outsourcing firm in the…

247 CSR

24/7 is a Business Process Outsourcing and an Inbound and Outbound Call Center provider in…

hammerjack

SOURCE PARTNER

Hammerjack has been building businesses in the Philippines for more than 10 years. With state-of-the-art…

247.ai

[24]7.ai is redefining the way companies interact with consumers. We help businesses attract and retain…

Executive Boutique Call Center

Executive Boutique LLC is a US-owned and managed company. It was founded by experienced business…

12 reasons why you should outsource to the Philippines

Cheap labor costs

Top reason why you should outsource to the Philippines is to save up to 70% on labor cost compared to other developed countries.

You also get to avoid payments for office space, equipment, HR & legal costs, and some taxes but the quality of work remains high.

English language proficiency

Filipino workers naturally have high English language proficiency, whether it be through written or verbal communications.

It is the primary competitive edge of the country over its neighboring nations and one of the reasons why the industry is booming.

Excellent education system

The Philippines has an excellent and robust education system and around 450,000 Filipinos graduate from college each year.

Some universities have even included BPO work preparation in their curriculum to produce highly skilled and knowledgeable workers.

New generation workers

The average age of Filipino workers is 23 years old wherein most of them have grown up amidst the advent of the new technology.

This new generation of workers understands that the outsourcing industry is one of the best employment options right now.

Cultural flexibility

Unlike in their competitor nations, the culture of the Philippines adapts well to most Western developed countries.

Hundreds of years of colonization by the Spaniards and Americans have made the country embrace Western culture naturally.

Familiarity with western lifestyle

Filipinos are able to talk to anyone about the latest on politics, sports, movies, TV shows, and other topics in the West.

They are also avid users of western applications such as YouTube, Google and Facebook as well as other web-based software.

Customer service oriented

One of the innate traits of Filipinos is being hospitable. They are respectful not only to customers but also to their colleagues.

They bring this attitude even to work, which makes them one of the most courteous and welcoming service providers in the world.

Strong government support

The Government has always been supportive of the BPO industry. With new laws being passed to further strengthen the industry.

The Data Privacy law managed to fix that uncertainty, making the Philippines a reliable outsourcing destination.

Improving Philippine economy

Previously, most Filipinos work as Overseas Filipino Workers (OFW). The Philippine economy was highly reliant on OFW remittances.

Many Filipinos still work abroad today, but the trend has slowed down because of the option the BPO industry had presented.

Reduction of potential legal issues

Companies in developed nations have to take care of unnecessary lawsuits or complaints from their existing in-house employees.

These companies will be able to reduce or avoid potential legal issues, as this would fall on the outsourcing service provider.

Established infrastructure

Because outsourcing in the Philippines came a little late, this resulted in a more established and organized BPO infrastructure.

Industry leaders had prepared topnotch BPO centers, facilities and utility setups for clients even before the practice boomed.

Access to latest technology

Philippine telecommunication and internet service firms have upgraded their infrastructures to accommodate the growing industry.

BPO firms have become Omni channel service providers that can offer chat, email and social media service to their clients.

Hiring in-house vs. outsourcing

Salary & benefits
Hiring & training cost
Facilities and equipment
On-boarding and support
Quality control
Legal compliance

In-house
Expensive
Need recruiter/HR
Depreciating assets
Need manager
Time consuming
Can get expensive

Outsourced
Up to 70% cheaper
Provided by BPO company
Conducive workplace
Specialised trainers provided
Quality checks all throughout
Managed by BPO company

Using a BPO supplier vs. agency vs. freelancer vs. Upwork

Best rates
Quality control
Expand and scale
Operational backup
Leadership team
Trading and upskilling
Facilities and offices

BPO Company

Agency
-
-
-
-
-
-

Freelancer
-
-

Upwork
-
-

MARKET-LEADING OUTSOURCING SERVICES

How we can help enhance your real estate business with outsourcing

FULL-TIME DEDICATED
STAFFING & FACILITIES

from $6 /hr
ALL-IN COST*

Simple pricing structure, all inclusive of the ff.
COMPLETE STAFFING
Dedicated full-time staffing
Highly qualified & professionalised workforce
Recruited specific to job description
Excellent English & cultural alignment
Vetting, training & onboarding
FULL SALARY, TAXES & BENEFITS
Gross basic salary, plus 13th month bonus (compulsory)
Government contributions (SSS,etc.) & Health insurance (inc. dependents)
FACILITIES
A-grade facilities in prime locations
Modern hardware, desk & equipment
Fast Internet, utilities & redundancy
Serviced office accessible 24x7*
ADMINISTRATION
Human resources, +/- recruitment services
Administration, corporate tax & compliance
IT support, security & redundancy
Company events & outings
BEST FOR
1-50 staff (agile, varied roles)
Hands-on team management
Varying day-to-day deliverables
Cost-effective staff augmentation

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FULLY-MANAGED
SOLUTIONS

from $9 /hr
ALL-IN COST*

All of the ‘dedicated staffing & facilities’ PLUS
STRATEGIC ARCHITECTURE
Identifying facilities, location & outsourcing structure
Designing hierarchy, key roles & resources
Identifying the deliverables & key metrics
Process documentation & knowledge transfer
OPERATIONAL OVERSIGHT
Building the team & hierarchy
Defining the deliverables
Implementation & alignment
Alignment to HQ mission, objectives & culture
End-to-end setup & management
DELIVERABLE-BASED SOLUTIONS
KPI, targets & metrics
Process mapping
Operational management
Continuous improvement
RESULTS GUARANTEED
Ensuring best operational structure, prices, processes & results
BEST FOR
5-50++ staff (structured teams)
Clearly defined, delineated & mapped processes
Hands-off team management
Existing, stable roles & processes

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BESPOKE ADVISORY
EXPERTISE

from $0.5 /hr
OPTIMISE & SAVE

Compatible with any outsourcing structure, supplier or model
ONGOING OUTSOURCING CONSULTATION & ADVISORY
Hands-on optimisation of suppliers, facilities, & strategy
Mitigating overall cost by saving on prices, improving terms & outperforming deliverables
Structural analysis, design & implementation
Operational oversight & management
CALIBRATED ASSISTANCE
Variable oversight & assistance
Light advisory, to complete solutions
From $0.50 to $2.00 ppph
Proven outsourcing framework
Operational & strategic needs analysis
Engaging the right facilities & structure
Recruitment, training & skill development
Defining deliverables, mapping & metrics
Managing operations, inputs, processes & outputs
Exponential expansion of business
BEST FOR
Small-medium business owners & management
Businesses currently outsourcing
Businesses about to outsource
Avoiding outsourcing pitfalls

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Meet outsourcing experts and see inside BPOs

Outsource Accelerator is the trusted source for independent information & advisory for Philippines’ Business Process Outsourcing (BPO)

Connect with outsourcing experts

Outsource Accelerator knows a lot about outsourcing, but our real strength lies in our ability to bring together all the outsourcing sector’s experts into one room.

Our understanding of the Philippine outsourcing industry, and our connections to the BPOs and their owners and leaders, is unrivalled.

The Activation Consultation gets you direct access to these industry leaders and experts – it includes 12+ expert interviews, and can connect you to them direct.

Experience real BPO tours

The Activation Consultation gives you first-hand experiences and first-hand knowledge. The consultation provides virtual BPO tours, to give you a real, behind-the-scenes experience of Manila’s BPO scene.

There is a lot of uncertainty surrounding outsourcing centers and staffing conditions. Some are concerned that staff are underpaid, and even treated unethically.

Join us on our virtual BPO tours and find out what its really like in a BPO.

Testimonials: outsourcing works!

Hear from business owners across the globe who use and benefit from outsourcing.

99.99% applicability: Outsourcing can applied to almost any business in almost any business sector
Transformative: Outsourcing is possibly the most transformative business tool available today
Save 70% on staffing costs: You can save as much as 70% on staffing costs, enabling your company to flourish
Drive innovation & growth: Access to cheaper more abundant resources allows your company to drive innovation and growth

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About Outsource Accelerator

Outsource Accelerator is the trusted source for independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 4,000 articles, 250+ podcast episodes, and a comprehensive directory with 700+ BPOs… all designed to make it easier for clients to learn about, and engage with, outsourcing.

Independent trusted advice and implementation

Outsource Accelerator is the leading outsourcing advisory for the Philippines, as well as offering a full spectrum of brokerage, implementation and co-management services.

Derek Gallimore

Derek Gallimore has been in business 20 years, outsourcing 8+ years and living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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Outsourcing in travel

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Outsourcing for the travel sector

Outsourcing advantages for travel businesses

Types of travel businesses that should outsource

Best travel jobs to outsource

Travel outsourced roles salary comparison

Outsourcing companies specialising in travel

Success stories in travel outsourcing

Start your outsourcing here

3 Free Quotes

Engage Outsource Accelerator

Start Outsourcing

SEE WHAT YOU CAN SAVE

Get 3 free quotes from verified outsourcing suppliers today

14 outsourced travel roles & candidates

The 6 key benefits of travel outsourcing

Focus on core business functions

Access to skilled resources

Save time, money, and resources

Build 24/7 customer service

Hire seasonal employees

Effective marketing efforts

6 common travel businesses to outsource

Independent travel agents

Online travel agents

Inbound tour operators

Hotel concierges

Regional promotion offices

Tourist attractions, museums, theme parks

See what you can save, connect today

600+ suppliers

Independent

Tailored

Obligation free

6 travel outsourcing success stories

Duncan Wierman

Mona and Yaxkin Velasquez

Rachel Skuse

Gai Kroczek

Jared Grugett

Silvio Bevacqua

Average monthly outsourcing costs (USD)

Entry-level role

Mid-level role

Technical role

Executive level

Travel outsourcing salary comparison chart

GET 3 OUTSOURCING QUOTES TODAY – SIMPLE & FREE

Example travel outsourcing suppliers

Recommended articles for travel outsourcing

SAVE 70% ON STAFFING; DRIVE QUALITY & GROWTH

12 reasons why you should outsource to the Philippines

Cheap labor costs

English language proficiency

Excellent education system

New generation workers

Cultural flexibility

Familiarity with western lifestyle

Customer service oriented

Strong government support

Improving Philippine economy

Reduction of potential legal issues

Established infrastructure

Access to latest technology

Hiring in-house vs. outsourcing

Using a BPO supplier vs. agency vs. freelancer vs. Upwork

MARKET-LEADING OUTSOURCING SERVICES

How we can help enhance your real estate business with outsourcing

Meet outsourcing experts and see inside BPOs

Connect with outsourcing experts

Experience real BPO tours

Testimonials: outsourcing works!

START YOUR OUTSOURCING JOURNEY NOW

About Outsource Accelerator

The #1 outsourcing authority

Independent trusted advice and implementation

Derek Gallimore

Book a call with Outsource Accelerator

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