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Human resources in the BPO sector

Human resource BPO is one of the most important departments in an outsourcing company. HR practitioners often come up with plans and strategies that will make the workplace easier to navigate.

The HR practices in the BPO sector may be different from the “traditional” setting. The processes may be more rigid and less lenient than others may think. 

Defining HR BPO

Human resource BPO, most commonly known as HR BPO or HR outsourcing, is a process of offloading human resource duties and responsibilities to outsourcing agencies.

From sourcing, hiring, onboarding, to firing and terminating, HR BPO duties encompass what in-house human resource departments do. The only difference is that the parent company will be partnering up with an outsourcing firm.

Defining HR BPO

What are the five main areas of HR?

These 5 main areas of human resources will always be the same—no matter if it’s in-house or outsourced.

According to Lumen Learning, these five phases of HR services serve as the core of the department. Without these, human resource activities would see no traction nor improvements in the time being.

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Consider staffing as sourcing for candidates, hiring new employees, and interviewing them. HR personnel does the staffing according to the business need and the current headcount

Some clients outsource their staffing efforts to recruitment agencies and firms, letting them handle the first cycle of recruitment.


Onboarding and training are part of the development phase of human resources.

These two are pertinent to new hires as onboarding will allow them to adjust to the company’s culture and their respective departments.

Almost everyone knows that when onboarding new hires is done right, it will pay off in the long run.


Benefits come in the form of salary, non-taxable allowance, transportation allowance, and rice allowance, among others.

Some more “exciting” forms of benefits are account-specific bonuses and end-of-the-year prorated compensation, e.g 13th, 14th, and 15th-month pay.

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While payroll handles the distribution of monetary incentives, the HR department usually handles the specifications of each compensation package.

Safety and health

The human resource department handles all employee concerns, including their health and safety in the workplace.

For instance, the department will be responsible for implementing safety precautions if and when the company has decided to go back to the office after the mandatory lockdowns are over.

They handle orders from the government about safe working practices, especially if the industry they are in is heavy on human labor.

Employee and labor relations

Disagreements between employees can’t be avoided. But what the HR department can do is to mediate the situation and deescalate the tension.

When an employee serves a dispute or receives a memo, practitioners handle the issue with care and discretion. 

The department also serves as the voice of the employees on behalf of any major changes in the company.

What are the five main areas of HR?

HR outsourcing: The future in the BPO industry

The human resource in the BPO industry is a thriving subsector. 

There’s no doubt that outsourcing some HR functions to outsourcing agencies will pay off in the long run.

While some might think that outsourcing services may be a wrong decision, it still boils down to the culture and the path that the company will take in the near future. 

It’s true that some core functions can’t be or shouldn’t be outsourced, it still is the company’s decision whether they’re going to offload responsibilities or not.

What is the HRO process?

HR outsourcing, just as its name suggests, pertains to the process of offloading HR services to an external third party. As discussed in the beginning, this whole operation is important to any and every organization out there.

According to an article published by UK-based HR website Personnel Today, “The operation of any HR outsourcing arrangement should be governed by a service level agreement. This will define the required standards of performance by both parties and any penalties for non-compliance.

The article also highlighted the importance of a service level agreement, adding that it “must be negotiated with great care to mitigate the above risks.”

HR services you can outsource to BPOs

With the service level agreement on course and on par with both parties, it’s time to look for HR service that you can offload with no worries.


From job postings to interviewing potential candidates, recruitment is a whole process in and of itself already.

The RPO subsector

Recruitment process outsourcing is a relatively “young” subsector of the HRO industry. This refers to the act of outsourcing any and every recruitment effort to external service providers.


Outsourcing payroll is not new anymore as many companies often outsourcing their payroll departments to freelancers and independent contractors.

Background checking

As simple as it sounds and yet it can make or break someone’s employment contract, background checking is another HR service that you can outsource.

HR services you can outsource to BPOs

Temporary staffing

Temporary or seasonal staffing is a practice that certain industries do—especially during the peak seasons of holidays. The retail industry is known for its temporary staffing processes.

Human resource BPO is a sector that innovates with any company it lodges itself into. It’s a sub-industry that works in so many different ways that each department in the HR BPO is a tight-knit community of professionals growing together.

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 2,300+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.