Outsourcing in hospitality

Save up to 70% on staffing cost whilst driving innovation and growth

Your one-stop shop for hospitality outsourcing advice. We cover:

Hospitality outsourcing
Outsourcing advantages
Businesses that should outsource
Restaurant bookkeeping
Restaurant payroll
Hospitality outsourcing companies
Property management outsourcing
Outsourced property services
Outsourced restaurant accounting
Company vs. freelancer/agency
Testimonials: outsourcing works!
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Outsourcing for the real estate sector

For the past decades, the hospitality industry has generated billions of dollars in revenue. This phenomenon gave birth to start-up boutique hotels and bed and breakfast offering cheap accommodation to clients. To keep up with the fierce competition, hotels are facing extreme pressure to keep rates at a bare minimum while maintaining the quality of experience they provide. From technical functions such as equipment maintenance to housekeeping-related tasks, hotels are turning to outsource to cut on operational costs. Allowing their in-house team to focus on improving the areas where guests commonly get in contact with.

When you outsource your room reservations function, the money spent hiring a full-time receptionist can be invested in your housekeeping department who maintains areas that affect your guest’ experience. When outsourcing a part of your service departments, it is critical to choose a partner who understands their role in your operations. After all, being in the hospitality business is more than just offering a room rather an experience your guests will take as they go.

Outsourcing advantages for hospitality businesses

In the hospitality sector, outsourcing is a common business strategy almost all hotel managers practice. With a promise of significant savings coupled with the possibility of increased employee performance and efficiency, it is no wonder why many business owners find this option extremely tempting. In fact, the functions being outsourced have continuously widened over the past years with hoteliers stretching its limits to hotel operations that were traditionally done in-house. Read more…

Types of hospitality businesses that should outsource

Partial outsourcing is very common in the hospitality industry. A good example is full-service hotels hiring outsourcing providers to manager their accounting processes. Not only do they save on labor costs, they also gain access to experienced and skilled CPA’s across the world. Aside from hotels, AirBnb owners and rental property landlords are no stranger to this business strategy. Since they struggle to manage everything at once, they hire virtual assistants to handle their reservations and customer service. Read more…

Best hospitality jobs to outsource

Outsourcing certain hotel functions, especially the non-essential ones, can be advantageous to your operations and finances. Traditionally, only the tasks that require less customer contact are commonly outsourced. Some of these functions include project management, help-desk support, and maintenance. To some well-established companies that already have a solid customer base, relocating their accommodations and reservations department to offshore outsourcing firms seems a practical solution. This helps them cope with the increasing influx of guests on a regular basis. Read more…

Hospitality outsourced roles salary comparison

We have prepared a salary comparison table that shows the average salary per annum of the top outsourced hospitality jobs and roles. It indicates the price comparison between four different countries, namely the Philippines, the United States, Australia, and the United Kingdom. You can clearly see how cost-effective outsourcing in the Philippines is as compared to hiring employees from the three other locations. All amounts are in U.S. dollars (USD$) per hour and the estimate is based on a 40-hour work week in a 52-week year. Read more…

Outsourcing companies specialising in hospitality

We highlight some outsourcing companies in the Philippines that specialize in providing services for businesses in the hospitality sector. These companies have a proven track record of providing hospitality clients with services ranging from virtual assistance, customer service, bookkeeping and even lead generation. They already have the systems and processes in place to be able to adapt to your business needs. You can check each of their company page within our BPO directory to find out more about their services and company information. Read more…

Success stories in hospitality outsourcing

The quality of product or service a company provides is best authenticated by the commendations of its happy and satisfied customers. You know that a business is doing great because of the validation it receives from its loyal clients. The same is true when it comes to hospitality outsourcing. We have listed some success stories from clients who are in the hospitality business that has outsourced and experienced first-hand how outsourcing drastically improved the way they do business, some of them even sent a video recording as a testimonial! Read more…

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14 outsourced hospitality roles & candidates

Outsourcing gives you access to a wide range of qualified and highly motivated resources, at a fraction of the cost. Here are 14 great examples!

The 6 key benefits of hospitality outsourcing

Get access to skilled workers

Outsourcing firms have a roster of experienced workers specializing in a wide range of services.

All you need is a complete information of the work required to do and they can connect you to the best talents available in their team.

Build round the clock customer service

Customers will make or break your reputation—you need dedicated front-liners who have the capacity to cater to your customer’s every need.

By partnering with an outsourcing provider specializing in the hospitality sector, you can build a team that will attend to your clients even when you’re asleep.

Additional attention to your core services

Lift off unnecessary tasks such as boosting your social media presence, answering emails, or managing reservations from your internal team.

These functions can be easily outsourced to a virtual assistant who can work around your schedule.

Hire seasonal based employees

For peak seasons, hotel bookings and reservations become more demanding.

To cope with the volume, you can enlist an outsourcing partner for extra staffing for a specific period of time.

Focus on your core services

Tasks that do not directly impact your customers can be easily outsourced.

Through outsourcing, the time and money spent on doing such tasks internally can be generated for other areas of priority such as improving your key strengths.

Shorter turnaround time

Outsourcing companies give you access to advanced programs only large enterprises can afford.

They use these tools to shorten the turnaround time of each task and ensure everything is completed with minimal errors.

6 common hospitality businesses to outsource

Hotels

Guests are meticulous when it comes to cleanliness and demand a lot of attention in personalized room services.

To avoid getting short-handed, invest more on your housekeeping staff and outsource other non-essential, back-office tasks.

AirBnB owners

Bed and breakfast owners don’t have the resources to hire full-time bookkeepers to manage their book.

Through outsourcing, you can hire an experienced accountant only when the need arises.

Serviced apartments

Unlike hotels, the demand for rooms in serviced apartments fluctuates depending on the season.

So rather than bringing in a receptionist to your internal team, you can outsource an external bookings specialist and get everything done online.

Rental property

Managing finances in the hospitality industry is no picnic but someone has to do it.

If you are not comfortable dealing with your cash flows, taxes, and other things involving money, you could simply focus on maintaining your property and outsource your finance and accounting team.

Resorts

Operating resorts such as waterparks require a lot of on-the-ground team to maintain operations and ensure the safety of your guests.

Outsourcing digital marketing helps the venue to attract more guests which will generate more revenue for the business.

Conference centers

Corporate events are usually held inside huge conference centers and happens very frequently.

Outsourcing a corporate sales team means that they can deal with the day-to-day activities of closing deals with the corporate clients, so your in-house team can focus more on maintaining the venue cleanliness and security.

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6 hospitality outsourcing success stories

Duncan Wierman

“I have used Alex to provide myself and my students with Virtual Assistants from the Philippines. Alex is always mindful of our needs to find the best quality person for the job. Alex handles all the co-ordination, payments, and issues with the VA’s that make it easy to do business who are in the Philippines.”

Mona and Yaxkin Velasquez

“I have worked with VA4REI since 2012 and it’s the best business decision I have made, having a reliable, knowledgeable and dependable virtual assistant which with very little training can help do all do little things that my business requires such as data entry, data sorting, marketing, etc. that is extremely necessary but time-consuming and low income producing, being able to delegate that so I can focus on high income-producing activities is the best decision I have done for my business.”

Rachel Skuse

“We are very excited about the future of our business and embracing new technology as well as having a permanent solution for our staffing requirements. I can highly recommend PMVA’s Service”

Gai Kroczek

“I can honestly say that by outsourcing our Property Management tasks with the help of PMVA has allowed us to keep on track with our rent roll growth goals.”

Jared Grugett

“We’ve been extremely happy with our decision to work with Sourcefit. Our industry is extremely competitive and outsourcing has been an important part of our strategy to lower costs and boost service levels. Sourcefit has provided excellent staff and helped us to integrate them with our local team and our overall process. We’ve been extremely happy with our decision to work with them.”

Silvio Bevacqua

“All those jobs that you and your people don’t like doing, or just don’t have time suddenly get all the love and attention to streamline your day to day business and system. You have to be mad not to get on board for this value.”

Average monthly outsourcing costs (USD)

Here’s a guide to the typical ‘all-in’ costs of outsourcing roles.

These figures represent a good cross section of roles, and include the office space and hardware, recruitment and HR, employee salary, taxes and benefits, plus oversight and account management.

Entry-level role

Employee salary:
$400-$500pm

BPO seat fee:
$500-850pm

TOTAL COST:
$900-$1,350pm

Mid-level role

Employee salary:
$700-$800pm

BPO seat fee:
$500-850pm

TOTAL COST:
$1200-$1,650pm

Technical role

Employee salary:
$950-$1,200pm

BPO seat fee:
$500-850pm

TOTAL COST:
$1,450-$2,250pm

Executive level

Employee salary:
$1,800-$2,200pm

BPO seat fee:
$500-850pm

TOTAL COST:
$2,300-$3,050pm

Hospitality outsourcing salary comparison chart

All amounts are in U.S. dollars (USD$) per annum

JOBS
Accountant
Customer Service
Copy Writer
Graphic Artist
HR Manager
IT Representatives
Project Manager
Software Developer
Software Engineer
Technical Support
Team Leaders
Virtual Assistance

PHILIPPINES
$5,959
$3,337
$4,767
$3,883
$9,506
$5,722
$21,458
$7,221
$8,333
$4,638
$7,152
$2,285

U.S.
$67,190
$29,717
$56,600
$46,658
$78,007
$61,758
$108,000
$81,994
$109,087
$36,924
$75,823
$42,240

U.K.
$72,923
$22,137
$52,088
$38,668
$46,669
$24,741
$57,296
$39,913
$44,459
$35,225
$31,174
$39,066

AUSTRALIA
$58,479
$35,275
$62,653
$37,596
$66,518
$59,938
$86,029
$62,653
$62,653
$38,232
$45,428
$31,797

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Example hospitality outsourcing suppliers

Below are some of the verified outsourcing service providers that specialized in real estate. Outsource Accelerator can give you the best rates possible for your outsourcing needs.

Executive Boutique Call Center

Executive Boutique LLC is a US-owned and managed company. It was founded by experienced business…

Arcanys

SOURCE PARTNER

From Switzerland to the Philippines. Arcanys is a Swiss software development outsourcing firm in the…

247 CSR

24/7 is a Business Process Outsourcing and an Inbound and Outbound Call Center provider in…

hammerjack

SOURCE PARTNER

Hammerjack has been building businesses in the Philippines for more than 10 years. With state-of-the-art…

247.ai

[24]7.ai is redefining the way companies interact with consumers. We help businesses attract and retain…

Executive Boutique Call Center

Executive Boutique LLC is a US-owned and managed company. It was founded by experienced business…

12 reasons why you should outsource to the Philippines

Cheap labor costs

Top reason why you should outsource to the Philippines is to save up to 70% on labor cost compared to other developed countries.

You also get to avoid payments for office space, equipment, HR & legal costs, and some taxes but the quality of work remains high.

English language proficiency

Filipino workers naturally have high English language proficiency, whether it be through written or verbal communications.

It is the primary competitive edge of the country over its neighboring nations and one of the reasons why the industry is booming.

Excellent education system

The Philippines has an excellent and robust education system and around 450,000 Filipinos graduate from college each year.

Some universities have even included BPO work preparation in their curriculum to produce highly skilled and knowledgeable workers.

New generation workers

The average age of Filipino workers is 23 years old wherein most of them have grown up amidst the advent of the new technology.

This new generation of workers understands that the outsourcing industry is one of the best employment options right now.

Cultural flexibility

Unlike in their competitor nations, the culture of the Philippines adapts well to most Western developed countries.

Hundreds of years of colonization by the Spaniards and Americans have made the country embrace Western culture naturally.

Familiarity with western lifestyle

Filipinos are able to talk to anyone about the latest on politics, sports, movies, TV shows, and other topics in the West.

They are also avid users of western applications such as YouTube, Google and Facebook as well as other web-based software.

Customer service oriented

One of the innate traits of Filipinos is being hospitable. They are respectful not only to customers but also to their colleagues.

They bring this attitude even to work, which makes them one of the most courteous and welcoming service providers in the world.

Strong government support

The Government has always been supportive of the BPO industry. With new laws being passed to further strengthen the industry.

The Data Privacy law managed to fix that uncertainty, making the Philippines a reliable outsourcing destination.

Improving Philippine economy

Previously, most Filipinos work as Overseas Filipino Workers (OFW). The Philippine economy was highly reliant on OFW remittances.

Many Filipinos still work abroad today, but the trend has slowed down because of the option the BPO industry had presented.

Reduction of potential legal issues

Companies in developed nations have to take care of unnecessary lawsuits or complaints from their existing in-house employees.

These companies will be able to reduce or avoid potential legal issues, as this would fall on the outsourcing service provider.

Established infrastructure

Because outsourcing in the Philippines came a little late, this resulted in a more established and organized BPO infrastructure.

Industry leaders had prepared topnotch BPO centers, facilities and utility setups for clients even before the practice boomed.

Access to latest technology

Philippine telecommunication and internet service firms have upgraded their infrastructures to accommodate the growing industry.

BPO firms have become Omni channel service providers that can offer chat, email and social media service to their clients.

Hiring in-house vs. outsourcing

Salary & benefits
Hiring & training cost
Facilities and equipment
On-boarding and support
Quality control
Legal compliance

In-house
Expensive
Need recruiter/HR
Depreciating assets
Need manager
Time consuming
Can get expensive

Outsourced
Up to 70% cheaper
Provided by BPO company
Conducive workplace
Specialised trainers provided
Quality checks all throughout
Managed by BPO company

Using a BPO supplier vs. agency vs. freelancer vs. Upwork

Best rates
Quality control
Expand and scale
Operational backup
Leadership team
Trading and upskilling
Facilities and offices

BPO Company

Agency
-
-
-
-
-
-

Freelancer
-
-

Upwork
-
-

MARKET-LEADING OUTSOURCING SERVICES

How we can help enhance your real estate business with outsourcing

FULL-TIME DEDICATED
STAFFING & FACILITIES

from $6 /hr
ALL-IN COST*

Simple pricing structure, all inclusive of the ff.
COMPLETE STAFFING
Dedicated full-time staffing
Highly qualified & professionalised workforce
Recruited specific to job description
Excellent English & cultural alignment
Vetting, training & onboarding
FULL SALARY, TAXES & BENEFITS
Gross basic salary, plus 13th month bonus (compulsory)
Government contributions (SSS,etc.) & Health insurance (inc. dependents)
FACILITIES
A-grade facilities in prime locations
Modern hardware, desk & equipment
Fast Internet, utilities & redundancy
Serviced office accessible 24x7*
ADMINISTRATION
Human resources, +/- recruitment services
Administration, corporate tax & compliance
IT support, security & redundancy
Company events & outings
BEST FOR
1-50 staff (agile, varied roles)
Hands-on team management
Varying day-to-day deliverables
Cost-effective staff augmentation

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FULLY-MANAGED
SOLUTIONS

from $9 /hr
ALL-IN COST*

All of the ‘dedicated staffing & facilities’ PLUS
STRATEGIC ARCHITECTURE
Identifying facilities, location & outsourcing structure
Designing hierarchy, key roles & resources
Identifying the deliverables & key metrics
Process documentation & knowledge transfer
OPERATIONAL OVERSIGHT
Building the team & hierarchy
Defining the deliverables
Implementation & alignment
Alignment to HQ mission, objectives & culture
End-to-end setup & management
DELIVERABLE-BASED SOLUTIONS
KPI, targets & metrics
Process mapping
Operational management
Continuous improvement
RESULTS GUARANTEED
Ensuring best operational structure, prices, processes & results
BEST FOR
5-50++ staff (structured teams)
Clearly defined, delineated & mapped processes
Hands-off team management
Existing, stable roles & processes

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BESPOKE ADVISORY
EXPERTISE

from $0.5 /hr
OPTIMISE & SAVE

Compatible with any outsourcing structure, supplier or model
ONGOING OUTSOURCING CONSULTATION & ADVISORY
Hands-on optimisation of suppliers, facilities, & strategy
Mitigating overall cost by saving on prices, improving terms & outperforming deliverables
Structural analysis, design & implementation
Operational oversight & management
CALIBRATED ASSISTANCE
Variable oversight & assistance
Light advisory, to complete solutions
From $0.50 to $2.00 ppph
Proven outsourcing framework
Operational & strategic needs analysis
Engaging the right facilities & structure
Recruitment, training & skill development
Defining deliverables, mapping & metrics
Managing operations, inputs, processes & outputs
Exponential expansion of business
BEST FOR
Small-medium business owners & management
Businesses currently outsourcing
Businesses about to outsource
Avoiding outsourcing pitfalls

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Meet outsourcing experts and see inside BPOs

Outsource Accelerator is the trusted source for independent information & advisory for Philippines’ Business Process Outsourcing (BPO)

Connect with outsourcing experts

Outsource Accelerator knows a lot about outsourcing, but our real strength lies in our ability to bring together all the outsourcing sector’s experts into one room.

Our understanding of the Philippine outsourcing industry, and our connections to the BPOs and their owners and leaders, is unrivalled.

The Activation Consultation gets you direct access to these industry leaders and experts – it includes 12+ expert interviews, and can connect you to them direct.

Experience real BPO tours

The Activation Consultation gives you first-hand experiences and first-hand knowledge. The consultation provides virtual BPO tours, to give you a real, behind-the-scenes experience of Manila’s BPO scene.

There is a lot of uncertainty surrounding outsourcing centers and staffing conditions. Some are concerned that staff are underpaid, and even treated unethically.

Join us on our virtual BPO tours and find out what its really like in a BPO.

Testimonials: outsourcing works!

Hear from business owners across the globe who use and benefit from outsourcing.

99.99% applicability: Outsourcing can applied to almost any business in almost any business sector
Transformative: Outsourcing is possibly the most transformative business tool available today
Save 70% on staffing costs: You can save as much as 70% on staffing costs, enabling your company to flourish
Drive innovation & growth: Access to cheaper more abundant resources allows your company to drive innovation and growth

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About Outsource Accelerator

Outsource Accelerator is the trusted source for independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 4,000 articles, 250+ podcast episodes, and a comprehensive directory with 700+ BPOs… all designed to make it easier for clients to learn about, and engage with, outsourcing.

Independent trusted advice and implementation

Outsource Accelerator is the leading outsourcing advisory for the Philippines, as well as offering a full spectrum of brokerage, implementation and co-management services.

Derek Gallimore

Derek Gallimore has been in business 20 years, outsourcing 8+ years and living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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51 days ago.

Outsourcing in hospitality

Get 3 Free Quotes

Outsourcing for the real estate sector

Outsourcing advantages for hospitality businesses

Types of hospitality businesses that should outsource

Best hospitality jobs to outsource

Hospitality outsourced roles salary comparison

Outsourcing companies specialising in hospitality

Success stories in hospitality outsourcing

Start your outsourcing here

3 Free Quotes

Engage Outsource Accelerator

Start Outsourcing

SEE WHAT YOU CAN SAVE

Get 3 free quotes from verified outsourcing suppliers today

14 outsourced hospitality roles & candidates

The 6 key benefits of hospitality outsourcing

Get access to skilled workers

Build round the clock customer service

Additional attention to your core services

Hire seasonal based employees

Focus on your core services

Shorter turnaround time

6 common hospitality businesses to outsource

Hotels

AirBnB owners

Serviced apartments

Rental property

Resorts

Conference centers

See what you can save, connect today

600+ suppliers

Independent

Tailored

Obligation free

6 hospitality outsourcing success stories

Duncan Wierman

Mona and Yaxkin Velasquez

Rachel Skuse

Gai Kroczek

Jared Grugett

Silvio Bevacqua

Average monthly outsourcing costs (USD)

Entry-level role

Mid-level role

Technical role

Executive level

Hospitality outsourcing salary comparison chart

GET 3 OUTSOURCING QUOTES TODAY – SIMPLE & FREE

Example hospitality outsourcing suppliers

Recommended articles for hospitality outsourcing

SAVE 70% ON STAFFING; DRIVE QUALITY & GROWTH

12 reasons why you should outsource to the Philippines

Cheap labor costs

English language proficiency

Excellent education system

New generation workers

Cultural flexibility

Familiarity with western lifestyle

Customer service oriented

Strong government support

Improving Philippine economy

Reduction of potential legal issues

Established infrastructure

Access to latest technology

Hiring in-house vs. outsourcing

Using a BPO supplier vs. agency vs. freelancer vs. Upwork

MARKET-LEADING OUTSOURCING SERVICES

How we can help enhance your real estate business with outsourcing

Meet outsourcing experts and see inside BPOs

Connect with outsourcing experts

Experience real BPO tours

Testimonials: outsourcing works!

START YOUR OUTSOURCING JOURNEY NOW

About Outsource Accelerator

The #1 outsourcing authority

Independent trusted advice and implementation

Derek Gallimore

Book a call with Outsource Accelerator

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