Outsourcing in hospitality
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Outsourcing for the real estate sector
For the past decades, the hospitality industry has generated billions of dollars in revenue. This phenomenon gave birth to start-up boutique hotels and bed and breakfast offering cheap accommodation to clients. To keep up with the fierce competition, hotels are facing extreme pressure to keep rates at a bare minimum while maintaining the quality of experience they provide. From technical functions such as equipment maintenance to housekeeping-related tasks, hotels are turning to outsource to cut on operational costs. Allowing their in-house team to focus on improving the areas where guests commonly get in contact with.
When you outsource your room reservations function, the money spent hiring a full-time receptionist can be invested in your housekeeping department who maintains areas that affect your guest’ experience. When outsourcing a part of your service departments, it is critical to choose a partner who understands their role in your operations. After all, being in the hospitality business is more than just offering a room rather an experience your guests will take as they go.
Outsourcing advantages for hospitality businesses
In the hospitality sector, outsourcing is a common business strategy almost all hotel managers practice. With a promise of significant savings coupled with the possibility of increased employee performance and efficiency, it is no wonder why many business owners find this option extremely tempting. In fact, the functions being outsourced have continuously widened over the past years with hoteliers stretching its limits to hotel operations that were traditionally done in-house. Read more…
Types of hospitality businesses that should outsource
Partial outsourcing is very common in the hospitality industry. A good example is full-service hotels hiring outsourcing providers to manager their accounting processes. Not only do they save on labor costs, they also gain access to experienced and skilled CPA’s across the world. Aside from hotels, AirBnb owners and rental property landlords are no stranger to this business strategy. Since they struggle to manage everything at once, they hire virtual assistants to handle their reservations and customer service. Read more…
Best hospitality jobs to outsource
Outsourcing certain hotel functions, especially the non-essential ones, can be advantageous to your operations and finances. Traditionally, only the tasks that require less customer contact are commonly outsourced. Some of these functions include project management, help-desk support, and maintenance. To some well-established companies that already have a solid customer base, relocating their accommodations and reservations department to offshore outsourcing firms seems a practical solution. This helps them cope with the increasing influx of guests on a regular basis. Read more…
Hospitality outsourced roles salary comparison
We have prepared a salary comparison table that shows the average salary per annum of the top outsourced hospitality jobs and roles. It indicates the price comparison between four different countries, namely the Philippines, the United States, Australia, and the United Kingdom. You can clearly see how cost-effective outsourcing in the Philippines is as compared to hiring employees from the three other locations. All amounts are in U.S. dollars (USD$) per hour and the estimate is based on a 40-hour work week in a 52-week year. Read more…
Outsourcing companies specialising in hospitality
We highlight some outsourcing companies in the Philippines that specialize in providing services for businesses in the hospitality sector. These companies have a proven track record of providing hospitality clients with services ranging from virtual assistance, customer service, bookkeeping and even lead generation. They already have the systems and processes in place to be able to adapt to your business needs. You can check each of their company page within our BPO directory to find out more about their services and company information. Read more…
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14 outsourced hospitality roles & candidates
Outsourcing gives you access to a wide range of qualified and highly motivated resources, at a fraction of the cost. Here are 14 great examples!
The 6 key benefits of hospitality outsourcing
6 common hospitality businesses to outsource
See what you can save, connect today
6 hospitality outsourcing success stories
Duncan Wierman
“I have used Alex to provide myself and my students with Virtual Assistants from the Philippines. Alex is always mindful of our needs to find the best quality person for the job. Alex handles all the co-ordination, payments, and issues with the VA’s that make it easy to do business who are in the Philippines.”
Mona and Yaxkin Velasquez
“I have worked with VA4REI since 2012 and it’s the best business decision I have made, having a reliable, knowledgeable and dependable virtual assistant which with very little training can help do all do little things that my business requires such as data entry, data sorting, marketing, etc. that is extremely necessary but time-consuming and low income producing, being able to delegate that so I can focus on high income-producing activities is the best decision I have done for my business.”
Rachel Skuse
“We are very excited about the future of our business and embracing new technology as well as having a permanent solution for our staffing requirements. I can highly recommend PMVA’s Service”
Gai Kroczek
“I can honestly say that by outsourcing our Property Management tasks with the help of PMVA has allowed us to keep on track with our rent roll growth goals.”
Jared Grugett
“We’ve been extremely happy with our decision to work with Sourcefit. Our industry is extremely competitive and outsourcing has been an important part of our strategy to lower costs and boost service levels. Sourcefit has provided excellent staff and helped us to integrate them with our local team and our overall process. We’ve been extremely happy with our decision to work with them.”
Silvio Bevacqua
“All those jobs that you and your people don’t like doing, or just don’t have time suddenly get all the love and attention to streamline your day to day business and system. You have to be mad not to get on board for this value.”
Average monthly outsourcing costs (USD)
Here’s a guide to the typical ‘all-in’ costs of outsourcing roles.
These figures represent a good cross section of roles, and include the office space and hardware, recruitment and HR, employee salary, taxes and benefits, plus oversight and account management.
Entry-level role
Employee salary:
$400-$500pm
BPO seat fee:
$500-850pm
TOTAL COST:
$900-$1,350pm
Mid-level role
Employee salary:
$700-$800pm
BPO seat fee:
$500-850pm
TOTAL COST:
$1200-$1,650pm
Technical role
Employee salary:
$950-$1,200pm
BPO seat fee:
$500-850pm
TOTAL COST:
$1,450-$2,250pm
Executive level
Employee salary:
$1,800-$2,200pm
BPO seat fee:
$500-850pm
TOTAL COST:
$2,300-$3,050pm
Hospitality outsourcing salary comparison chart
All amounts are in U.S. dollars (USD$) per annum
- JOBS
- Accountant
- Customer Service
- Copy Writer
- Graphic Artist
- HR Manager
- IT Representatives
- Project Manager
- Software Developer
- Software Engineer
- Technical Support
- Team Leaders
- Virtual Assistance
- PHILIPPINES
- $5,959
- $3,337
- $4,767
- $3,883
- $9,506
- $5,722
- $21,458
- $7,221
- $8,333
- $4,638
- $7,152
- $2,285
- U.S.
- $67,190
- $29,717
- $56,600
- $46,658
- $78,007
- $61,758
- $108,000
- $81,994
- $109,087
- $36,924
- $75,823
- $42,240
- U.K.
- $72,923
- $22,137
- $52,088
- $38,668
- $46,669
- $24,741
- $57,296
- $39,913
- $44,459
- $35,225
- $31,174
- $39,066
- AUSTRALIA
- $58,479
- $35,275
- $62,653
- $37,596
- $66,518
- $59,938
- $86,029
- $62,653
- $62,653
- $38,232
- $45,428
- $31,797
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Example hospitality outsourcing suppliers
Below are some of the verified outsourcing service providers that specialized in real estate. Outsource Accelerator can give you the best rates possible for your outsourcing needs.
Recommended articles for hospitality outsourcing
The Source gives you useful information about real estate outsourcing, check out some of the content below and see how outsourcing can help you business.
SAVE 70% ON STAFFING; DRIVE QUALITY & GROWTH
12 reasons why you should outsource to the Philippines
Hiring in-house vs. outsourcing
- Salary & benefits
- Hiring & training cost
- Facilities and equipment
- On-boarding and support
- Quality control
- Legal compliance
- In-house
- Expensive
- Need recruiter/HR
- Depreciating assets
- Need manager
- Time consuming
- Can get expensive
- Outsourced
- Up to 70% cheaper
- Provided by BPO company
- Conducive workplace
- Specialised trainers provided
- Quality checks all throughout
- Managed by BPO company
Using a BPO supplier vs. agency vs. freelancer vs. Upwork
- Best rates
- Quality control
- Expand and scale
- Operational backup
- Leadership team
- Trading and upskilling
- Facilities and offices
- BPO Company
- Agency
- -
- -
- -
- -
- -
- -
- Freelancer
- -
- -
- Upwork
- -
- -
MARKET-LEADING OUTSOURCING SERVICES
How we can help enhance your real estate business with outsourcing
FULL-TIME DEDICATED
STAFFING & FACILITIES
from
$6
/hr
ALL-IN COST*
ALL-IN COST*
- Simple pricing structure, all inclusive of the ff.
- COMPLETE STAFFING
- Dedicated full-time staffing
- Highly qualified & professionalised workforce
- Recruited specific to job description
- Excellent English & cultural alignment
- Vetting, training & onboarding
- FULL SALARY, TAXES & BENEFITS
- Gross basic salary, plus 13th month bonus (compulsory)
- Government contributions (SSS,etc.) & Health insurance (inc. dependents)
- FACILITIES
- A-grade facilities in prime locations
- Modern hardware, desk & equipment
- Fast Internet, utilities & redundancy
- Serviced office accessible 24x7*
- ADMINISTRATION
- Human resources, +/- recruitment services
- Administration, corporate tax & compliance
- IT support, security & redundancy
- Company events & outings
- BEST FOR
- 1-50 staff (agile, varied roles)
- Hands-on team management
- Varying day-to-day deliverables
- Cost-effective staff augmentation
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FULLY-MANAGED
SOLUTIONS
from
$9
/hr
ALL-IN COST*
ALL-IN COST*
- All of the ‘dedicated staffing & facilities’ PLUS
- STRATEGIC ARCHITECTURE
- Identifying facilities, location & outsourcing structure
- Designing hierarchy, key roles & resources
- Identifying the deliverables & key metrics
- Process documentation & knowledge transfer
- OPERATIONAL OVERSIGHT
- Building the team & hierarchy
- Defining the deliverables
- Implementation & alignment
- Alignment to HQ mission, objectives & culture
- End-to-end setup & management
- DELIVERABLE-BASED SOLUTIONS
- KPI, targets & metrics
- Process mapping
- Operational management
- Continuous improvement
- RESULTS GUARANTEED
- Ensuring best operational structure, prices, processes & results
- BEST FOR
- 5-50++ staff (structured teams)
- Clearly defined, delineated & mapped processes
- Hands-off team management
- Existing, stable roles & processes
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BESPOKE ADVISORY
EXPERTISE
from
$0.5
/hr
OPTIMISE & SAVE
OPTIMISE & SAVE
- Compatible with any outsourcing structure, supplier or model
- ONGOING OUTSOURCING CONSULTATION & ADVISORY
- Hands-on optimisation of suppliers, facilities, & strategy
- Mitigating overall cost by saving on prices, improving terms & outperforming deliverables
- Structural analysis, design & implementation
- Operational oversight & management
- CALIBRATED ASSISTANCE
- Variable oversight & assistance
- Light advisory, to complete solutions
- From $0.50 to $2.00 ppph
- Proven outsourcing framework
- Operational & strategic needs analysis
- Engaging the right facilities & structure
- Recruitment, training & skill development
- Defining deliverables, mapping & metrics
- Managing operations, inputs, processes & outputs
- Exponential expansion of business
- BEST FOR
- Small-medium business owners & management
- Businesses currently outsourcing
- Businesses about to outsource
- Avoiding outsourcing pitfalls
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The Activation Consultation gives you first-hand experiences and first-hand knowledge. The consultation provides virtual BPO tours, to give you a real, behind-the-scenes experience of Manila’s BPO scene.
There is a lot of uncertainty surrounding outsourcing centers and staffing conditions. Some are concerned that staff are underpaid, and even treated unethically.
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Testimonials: outsourcing works!
Hear from business owners across the globe who use and benefit from outsourcing.
- 99.99% applicability: Outsourcing can applied to almost any business in almost any business sector
- Transformative: Outsourcing is possibly the most transformative business tool available today
- Save 70% on staffing costs: You can save as much as 70% on staffing costs, enabling your company to flourish
- Drive innovation & growth: Access to cheaper more abundant resources allows your company to drive innovation and growth
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About Outsource Accelerator
Outsource Accelerator is the trusted source for independent information, advisory and expert implementation of Business Process Outsourcing (BPO)
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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.
The Outsource Accelerator website has over 4,000 articles, 250+ podcast episodes, and a comprehensive directory with 700+ BPOs… all designed to make it easier for clients to learn about, and engage with, outsourcing.
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Outsource Accelerator is the leading outsourcing advisory for the Philippines, as well as offering a full spectrum of brokerage, implementation and co-management services.
Derek Gallimore
Derek Gallimore has been in business 20 years, outsourcing 8+ years and living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.
