Home » Guides » Top 40 BPO companies in the Philippines 2022

Top 40 BPO companies in the Philippines 2022

Top Outsourcing companies - Outsource Accelerator

UPDATED: This is the Top 40 BPO Outsourcing Companies in The Philippines for 2022.

The BPO (Business Process Outsourcing) industry plays a vital role in the emerging economy of the Philippines and contributes over 11% to the GDP.  It is the single largest sector, employs over 1.2 million people, spread across some 700 outsourcing companies.  Navigating the outsourcing suppliers can be tough – especially if you’re new to outsourcing, and/or not based in the country (which most clients aren’t).

As a result, we have compiled this review of the most notable 40 BPO outsourcing companies in the Philippines. These are just some of the companies that placed their trust in the human capital of the Philippines and built incredible world-class outsourcing operations as a result.

Top 40 Outsourcing Companies in the Philippines

  1. Cloudstaff
  2. Six Eleven Global Teleservices
  3. Booth & Partners
  4. The Remote Group
  5. 123Employee
  6. Outsourced
  7. MVP Asia Pacific
  8. Sara Call Center
  9. Peak Support
  10. Doxa7
  11. Big Outsource
  12. OutForce
  13. Emapta
  14. Staff Domain
  15. Office Partners 360
  16. MySource Solutions
  17. Five Star Call Centers
  18. Virtual Worker Now
  19. Shore360
  20. Sitel
  21. Sykes
  22. Telus
  23. TaskUs
  24. Concentrix
  25. Teleperformance
  26. Premier BPO
  27. KMC Solutions
  28. IBM Solutions Delivery
  29. Hinduja Global Solutions (HGS)
  30. IBEX Global
  31. Transcom Asia
  32. Alorica
  33. 24/7 Customer
  34. Genpact Services
  35. Conduent
  36. Accenture
  37. JP Morgan & Chase Co
  38. Staff Virtual
  39. TTEC
  40. WNS Global Services

Business Process Outsourcing (BPO) definition

Outsourcing is a broad category that covers many different staffing solutions and outsourcing firms. For the context of the Top 40 BPO companies in the Philippines, list, Business Process Outsourcing (BPO) firms are categorised as the newer, and typically smaller, firms that offer the newer form of outsourcing. The newer generation of outsourcing firms typically offer a broader range of staff roles, on more flexible terms, at a lower margin (transparent pricing), and cater more to the small- and medium-sized business (SMB) sector clients, instead of the bigger enterprises. Typical BPOs can also be referred to as ‘seat leasing’ or ‘staff leasing’ and may also offer Virtual Assistant (VA) services, staff augmentation and a range of ‘non-voice’ services.

Outsource Accelerator also publishes the Top 40 Call Centers in the Philippines list, which covers the larger, more traditional high-volume call centers which typically offer ‘voice’ and customer service (CS) services and cater to multinationals and enterprises.

 

Get 3 free quotes 3,000+ BPO SUPPLIERS

If you want to connect with these or any of the 700+ outsourcing suppliers that we have on our list below, or across our site, you can browse our BPO directory, or get a free independent quote.

Before we get to the list, here’s a brief background of the BPO industry in the Philippines.

 

>>> Coronavirus (COVID-19) is forcing a lot of companies to review their traditional staffing, offshore, and Work-From-Home (WFH) options.  Outsourcing enables businesses to slash costs whilst at the same time maintain and rebuild their companies. Read our dedicated COVI-19 articles here: OVID-19 Business Recovery Action Plan

 

BPO in The Philippines

Despite starting only 25 years ago, the sector is now the single biggest contributor to the nation’s economic activity, and it’s showing no signs of slowing down. Every year, outsourcing suppliers are setting up, or expanding their operations – as a result of the highly educated population, close cultural alignment to the ‘West’, and comparatively low-salary environment.

The very first call center was set up in the Philippines back in 1992 and in just over two decades, has grown exponentially, to become the economic lifeblood of the country. The BPO industry has played a vital role in providing jobs to thousands if not hundreds of thousands of Filipinos. More than other popular fields, the BPO industry has helped showcase the many talents of the Philippines as a country. It helped the Philippines leave its mark globally in terms of its people’s skillset. The BPO industry has levelled the playing field for Filipinos and gave them the chance to compete with the rest of the world.

Get the complete toolkit, free

Right now, the BPO companies in the Philippines range from ambitious startups, midsize BPOs of 500-5,000 seats, to huge global conglomerates.  The biggest outsourcing suppliers, such as Concentrix, employ as many as 80,000 staff in the Philippines, and over 250,000 globally. We have only covered the top 40 BPO outsourcing companies in The Philippines here – there are many hundreds more… If you need help navigating the market, just reach out to us.

 

Comprehensive outsourcing BPO directory

Outsource Accelerator offers the world’s most comprehensive outsourcing (BPO) directory for the Philippines.  We list over 700 BPOs in this directory and provide detailed information, corporate videos, price guides and reviews.  In fact, 34 of the 40 top companies are listed in Outsource Accelerator’s BPO directory – just click on the links to learn more. Explore the BPO outsourcing directory now. You can also read about the Top 30 BPO companies in India.

Top BPO Outsourcing Directory Philippines Outsource Accelerator

 

 

 

Top 40 outsourcing BPO companies – Philippines

1. Cloudstaff

Cloudstaff is a leading provider of cloud-based workforce solutions for small to medium-sized businesses. With a focus on technology and culture, they offer advanced staff and project monitoring as standard and boasts the highest staff retention rate in the industry. Read a full review of Cloudstaff, here.

 

2. Six Eleven Global Teleservices

Six Eleven Global Services is based in Davao, a southern city of the Philippines. They have been operating since 2005, have over 1,500 seats and provide customer service and other business processes to its clients, covering all industry verticals. They specialise in voice and customer service operations as well as offering a broad range of generalist services. Read a full review of Six Eleven Global Teleservices, here.

 

3. Booth & Partners

Booth & Partners is an American-owned, full-service staffing and managed services solutions company. B&P prides itself on providing high-quality talent that are tailor fit to all the client’s needs. Their commitment to generate results as well as reducing costs for their clients is truly top-notch. Simply put, B&P can allow any company to enjoy up to 70% cost savings, access to top talent, and the most tailored & flexible outsourcing solutions in the market. Read a full review of Booth & Partners, here.

 

4. The Remote Group

The Remote Group is a boutique BPO Australian-owned company that has been offering business solutions since 2020. Their primary goal is to assist not just big companies, but also small and startup firms, by offering highly qualified professionals. Read a full review of The Remote Group, here.

 

5. 123Employee

123Employee was founded in 2006 to meet the needs of small and medium-sized businesses. Since then we have grown to a team of hundreds of virtual assistants. We set out to create a company that would make outsourcing affordable to all businesses, while offering a high level of on-going training for our employees and clients. Read a full review of 123Employee, here.

 

6. Outsourced

Outsourced is a leading Business Process Outsourcing BPO in the Philippines that provides dedicated full time remote staff and offshore staffing services to international companies of all sizes. We specialise in providing offshore staff of the highest quality who will continue to exceed your expectations ongoing. Read a full review of Outsourced, here.

 

7. MVP Asia Pacific

MVP Asia Pacific (MVP) serves as an efficient bridge between businesses of all sizes and the resources that they need at a fraction of the cost. The firm provides field experts to scale organizations quickly, smoothly, and cost-effectively. MVP is shaking up the offshoring and outsourcing industry with top-of-the-line methods and processes, to get you where you want to go, faster. Read a full review of MVP, here.

 

8. Sara Call Center

Founded in 2012 and boasting over 400 employees, Sara Call Center is a European BPO and telemarketing company providing outsourcing services to businesses around the world. A performance-based culture and highly-skilled multilingual staff empower our clients to find new customers around the world, service existing customers whenever and wherever they are located, and meet internal staffing needs with highly-qualified talent. Read a full review of Sara Call Center, here.

 

9. Peak Support

Peak Support provides exceptionally high-performing, and closely managed outsourced teams to high-growth companies. We offer a wide array of services including customer support, back-office process, sales operations, and affiliate marketing. Our global delivery model enables us to provide service from the Philippines and the U.S. We hire the best agents in the business, and we are relentlessly dedicated to helping our clients succeed. Read a full review of Peak Support, here.

 

10. Doxa7

DOXA is your x-factor in leveraging borderless talent. Founded by business leaders that are striving to make a difference in the world, DOXA is where people and trust come together. They strive to understand your business objectives and values to connect you with talent you can depend on. Read a full review of Doxa7, here.

 

11. Big Outsource

Big Outsource Support Services Inc. (commonly known as Big Outsource) is a Philippine-based startup-friendly Business Process Outsourcing (BPO) company and managed support services provider. Capable of handling front and back-office work – Big Outsource is the Premiere one-stop-shop for all of your managed services and outsourcing needs. Read a full review of Big Outsource, here.

 

12. OutForce

OutForce Solutions combines human assets and technology in providing the best service through modern outsourcing. They focus on IT, telemarketing, telesales, customer service, and finance services to companies in different industries across the globe. Read a full review of OutForce, here.

 

13. Emapta

Emapta is an Australian-owned and managed knowledge-based staffing platform operating across the Philippines, Singapore, Sri Lanka, Malaysia, and Vietnam that leads the industry in offering customizable, flexible, and professional outsourcing solutions. For 11 years and counting, they have been catering to 430+ startups, small businesses, medium players, and large enterprises in 14 strategic locations across the Philippines with 4,000+ employees in specialized roles. Read a full review of Emapta, here.

 

14. Staff Domain

Staff Domain is an Australian Business Process Offshoring (BPO) laser focused on supporting small to medium businesses. Our solutions are unique to your business but supported by research-backed methodology into firms that successfully offshore. This proven approach ensures your business will enjoy early productivity from your new offshore staff, fast ROI, and low organizational stress.  Read a full review of Staff Domain, here.

 

15. Office Partners 360

OP360 is a global business process outsourcing firm that offers 24/7/365 professional services for inbound and outbound call center, data center, accounting, technology support, application and web development, back-office, and all other related activities. Founded in 2006, the all-around organization has grown its business, with locations in the United States, El Salvador, Guatemala, San Marcos, India, and the Philippines. Read a full review of Office Partners 360, here.

 

16. MySource Solutions

At MySource, we are committed to continually evaluating and improving our services – ensuring that we’re always firmly ahead of the curve, providing our clients with everything that they need to be successful.

Our team of Six Sigma trained associates is lead from the top-down by our black belt certified COO. With our office being centrally managed this allows us to foster that Continuous Improvement Culture while enabling us to ensure your Organizational and Brand Culture coincides. Read a full review of MySource Solutions, here.

 

17. Five Star Call Centers

Whether clients need support through inbound call, email, chat, text, outbound call support, or social media, our associates are there to support the needs of their customers. And with clients in a variety of industries – finance, hospitality, retail, healthcare, and professional services – we have the right experience to bring to the table. We are not your ordinary call center. Read a full review of Five Star Call Centers, here.

 

18. Virtual Worker Now

Virtual Worker Now is a team of world-class specialists from all around the globe, trained and experienced in making businesses work better, scale faster, and make more money. Read a full review of Virtual Worker Now, here.

 

19. Shore360

Shore360 provides the support you need to shift time-intensive business tasks to more cost-effective locations and allow your local expert staff to focus on your business. Read a full review of Shore360, here.

 

20. Sitel

Sitel is a global customer service provider and an expert in the field of customer experience management. Read a full review of Sitel, here.


Outsource Accelerator 3 free quotes Top 40 BPOs

 

21. Sykes

Sykes Asia was the first call center that supported Filipino talent in 1997; it started with just 14 employees and has now grown to over 13,000 people. Read a full review of Sykes, here.

 

22. TELUS

It started as a small local company in 2001 with only fifty employees, renamed TELUS International Philippines in 2007, and now has over 12,000 employees. Read a full review of Telus, here.

 

23. TaskUs

TaskUs is a recent Silicon Valley darling – and newly crowned unicorn.  They have had a recent investment by Blackstone.  They now employ over 27,500 staff across 8 countries and have offices in over 7 locations in the Philippines. The company went public – becoming the Philippine’s first unicorn – on 11 June 2021 on New York’s Nasdaq, valuing the company at $2.8bn. Read a full review of TaskUs, here.

 

24. Concentrix

Concentrix was founded in 2006, and offers a range of Marketing Solutions, IT and Consulting, Product Development and customer service solutions. With its merger with Convergys in 2019, the combined conglomerate now has over 265,000 staff worldwide with over 80,000 people in the Philippines. Read a full review of Concentrix, here.

 

25. Teleperformance

Teleperformance is an omnichannel customer experience management company with clients spanning 160 markets. Read a full review of Teleperformance, here.

 

26. Premier BPO

Premier BPO LLC is a private, US enterprise that creates a synergy between personalized solutions, technology, and customer needs for exemplar Customer Service. Established in 2003, we strive to deliver end-to-end Business Process Outsourcing and Contact Center services to generate higher profits, reduce overall costs, and enhance Customer Satisfaction and loyalty. Read a full review of Premier BPO, here.

 

27. KMC Solutions

KMC Solutions is a fast-growing outsourcing supplier which offers everything from co-working space, seat leasing, staff leasing and full-services BPO. They now have over 20 sites across the Philippines, with 12,000 person capacity. Read a full review of KMC Solutions, here.

 

28. IBM Solutions Delivery

IBM is the oldest in this list at over 105 years old. The company provides innovation to the next level simplifying the process of doing business, increasing network, reducing overhead costs and enabling its clients to grow simultaneously. Read a full review of IBM Solutions Delivery, here.

 

29. Hinduja Global Solutions (HGS)

HGS employs over 45,000 people in 66 centers located in the US, Canada, the UK, India, the Netherlands, France, Germany, Italy, Jamaica, UAE and the Philippines. Read a full review of Hinduja Global Solutions (HGS), here.

 

30. IBEX Global

IBEX Global, originated in the US, was founded in 2002, and employs over 7,000 people. They specialise in customer service management such as the ‘Customer Lifecycle Experience’ product they offer. Read a full review of IBEX Global, here.

 

31. Transcom Asia

Transcom was created back in 1995 by Kinnevik, led by the visionary Jan Stenbeck, and now has 29,000 employees at 50 contact centers spread across 20 countries. Read a full review of Transcom Asia, here.

 

32. Alorica

Alorica is one of the best-known outsourcing suppliers, with 100,000 employees operating out of 150 locations from sixteen different countries in the world. Read a full review of Alorica, here.

 

33. 24/7 Customer

[24]7.ai is redefining the way companies interact with consumers. Read a full review of 24/7 Customer, here.

 

34. Genpact Services

Genpact, a digital business process management and services provider started off in 1997 as a business unit of General Electric. Read a full review of Genpact Services, here.

 

35. Conduent

Conduent is the leading business services partner worldwide. Specializing in financial transaction processing and automation, business analytics, and constituent experience for both private companies and government agencies. Read a full review of Conduent, here.

 

36. Accenture

Accenture is one of the most widely known outsourcing brands – renowned for its foray into higher-value consulting and technology services. Read a full review of Accenture, here.

 

37. JP Morgan & Chase Co

JP Morgan & Chase is globally recognized as one of the world’s largest investment banks. But in the Philippines, this firm is also known as one of the biggest employers in the outsourcing industry. Read a full review of JP Morgan & Chase Co, here.

 

38. STAFFVIRTUAL

StaffVirtual is an expert in talent acquisition and assists businesses across the globe by hiring, deploying, and managing industry experts on behalf of their clients. Read a full review of StaffVirtual, here.

 

39. TTEC

TTEC is a global CX provider with several offices across the Philippines, Australia, and India. The firm was founded in 1982, and has developed into a leading service innovator for end-to-end, digital CX solutions provider that it is known for today. Read a full review of TTEC, here.

 

40. WNS Global Services

A leader in the Business Process Management Industry, WNS Global Services Philippines Inc. is the Philippine wing of WNS Holdings Limited. Since 2003, the company has been offering solutions in the emerging field of Business Process Management. Read a full review of WNS Global Services, here.

 

 

The top 40 Philippine BPOs in review

Those are the top 40 BPO outsourcing companies in the Philippines for 2022.

Despite the challenges that these BPO companies are facing, the Philippines still proves to be a very promising country with its capability and capacity of producing a globally competitive workforce. Operational cost is also lower here than in most countries, which is a value add for the Philippines.

Moreover, more managers are starting to realize the need to streamline their processes to maximize profit while improving operations. Plus, innovations are coming to fruition these days and some of which are unique to the needs faced by companies in the Philippines. The use of software in both accounting and payroll are just some examples. With these promising innovations and developments in mind, we are seeing are a very bright future for the BPO industry in the Philippines which means that this list could include more companies this coming 2022.

 

Are you interested in outsourcing?

If you’re a small/medium sized business and interested in outsourcing, then these top 40, maybe aren’t the ideal BPOs for you.  There are over 700 BPOs in the Philippines alone – many of which specialize in the smaller, more agile needs of the SME/SMB market.  If you want to find out more, browse our website for endless free resources – or fill in a quick form to get a free independent quote.

 

The top 10 outsourcing cities in the Philippines

The Philippines is home to over 100m people and over 7,100 islands!!  While much of the outsourcing is happening in the capital city, Manila, there is a lot of action in other parts of the country.  The second- and third-tier cities offer good alternative options to Manila.  The cities can have good universities, abundant eager graduates, good spoken English, and significantly cheaper salaries (and cost-of-living) than Manila.  If you’re curious to find out which Philippine cities are the best alternatives to Manila, then keep reading…

You can check out another list that we have compiled for you which is the Top 10 Outsourcing Cities in the Philippines

 

The Top 100 Outsourcing Destinations by Tholons – Philippines rank

Tholons produces a report which ranks the world’s major outsourcing destinations on an annual basis.  If you want to read more about how the Philippines ranks, go to our top 10 outsourcing cities guide now.

 

Are you in the top 40 Philippine BPOs? Get in touch

Let us know your thoughts regarding our top 40 BPO outsourcing companies in The Philippines. If you have anything to share with us or if you have any questions, feel free to contact us at [email protected] and we’ll be more than happy to help you. If you want to know more about Outsource Accelerator, just browse our website and services.

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.