UPDATED: This is the Top 40 BPO Outsourcing Companies in The Philippines for 2021.
The BPO (Business Process Outsourcing) industry plays a vital role in the emerging economy of the Philippines and contributes over 11% to the GDP. It is the single largest sector, employs over 1.2 million people, spread across some 700 outsourcing companies. Navigating the outsourcing suppliers can be tough – especially if you’re new to outsourcing, and/or not based in the country (which most clients aren’t).
As a result, we have compiled this review of the most notable 40 BPO outsourcing companies in the Philippines. These are just some of the companies that placed their trust in the human capital of the Philippines and built incredible world-class outsourcing operations as a result.
Top 40 Outsourcing Companies in the Philippines
- Six Eleven Global Teleservices
- Support Services Group
- HireSmart Staff
- AS White
- Office Partners 360
- Staff Domain
- Outsource Access
- MVP Asia Pacific
- Booth & Partners
- TAiO Connect
- EMAPTA Versatile Services
- Big Outsource
- VXI Global
- Sutherland Global Services
- KMC Solutions
- IBM Solutions Delivery
- Hinduja Global Solutions (HGS)
- IBEX Global
- Transcom Asia
- 24/7 Customer
- Genpact Services
- SPi Technologies
Before we get to the list, here’s a brief background of the BPO industry in the Philippines.
>>> Coronavirus (COVID-19) is forcing a lot of companies to review their traditional staffing, offshore, and Work-From-Home (WFH) options. Outsourcing enables businesses to slash costs whilst at the same time maintain and rebuild their companies. Read our dedicated COVI-19 articles here: OVID-19 Business Recovery Action Plan
BPO in The Philippines
Despite starting only 25 years ago, the sector is now the single biggest contributor to the nation’s economic activity, and it’s showing no signs of slowing down. Every year, outsourcing suppliers are setting up, or expanding their operations – as a result of the highly educated population, close cultural alignment to the ‘West’, and comparatively low-salary environment.
The very first call center was set up in the Philippines back in 1992 and in just over two decades, has grown exponentially, to become the economic lifeblood of the country. The BPO industry has played a vital role in providing jobs to thousands if not hundreds of thousands of Filipinos. More than other popular fields, the BPO industry has helped showcase the many talents of the Philippines as a country. It helped the Philippines leave its mark globally in terms of its people’s skillset. The BPO industry has levelled the playing field for Filipinos and gave them the chance to compete with the rest of the world.
Right now, the BPO companies in the Philippines range from ambitious startups, midsize BPOs of 500-5,000 seats, to huge global conglomerates. The biggest outsourcing suppliers, such as Concentrix, employ as many as 80,000 staff in the Philippines, and over 250,000 globally. We have only covered the top 40 BPO outsourcing companies in The Philippines here – there are many hundreds more… If you need help navigating the market, just reach out to us.
Comprehensive outsourcing BPO directory
Outsource Accelerator offers the world’s most comprehensive outsourcing (BPO) directory for the Philippines. We list over 700 BPOs in this directory and provide detailed information, corporate videos, price guides and reviews. In fact, 34 of the 40 top companies are listed in Outsource Accelerator’s BPO directory – just click on the links to learn more. Explore the BPO outsourcing directory now. You can also read about the Top 30 BPO companies in India.
Top 40 outsourcing BPO companies – Philippines
We’ve broken the list of the top 40 BPO outsourcing companies in The Philippines into two sections to differentiate between (i) the big corporations and (ii) the new generation of outsourcing suppliers.
The top ‘new generation’ Philippine BPOs for Small and Medium Businesses (SMBs):
Cloudstaff is a leading provider of cloud-based workforce solutions for small to medium-sized businesses. With a focus on technology and culture, they offer advanced staff and project monitoring as standard and boasts the highest staff retention rate in the industry. Read a full review of Cloudstaff, here.
Six Eleven Global Services is based in Davao, a southern city of the Philippines. They have been operating since 2005, have over 1,500 seats and provide customer service and other business processes to its clients, covering all industry verticals. They specialise in voice and customer service operations as well as offering a broad range of generalist services. Read a full review of Six Eleven Global Teleservices, here.
Support Services Group (SSG) has been providing extraordinary customer care for global clients for almost three decades. SSG provides customized programs to fit the EXACT requirements and needs of each and every client. The firm aims to earn customers for life, so they always go above-and-beyond to recruit, train, and retain top talent. Read a full review of Support Services Group, here.
HireSmart Staff is a custom recruiter & staffing agency that specializes in Administration, Customer Service, Marketing Support, & Sales Support. By understanding the unique characteristics for each of these positions, HireSmart Staff can easily match candidates to the position they are best suited. Read a full review of HireSmart Staff, here.
ASW White enables clients to build dedicated teams via an unrivaled talent pool, premier facilities and industry leading people and culture initiatives. We have a proven 4-step process in finding, integrating and managing highly capable talent in Vietnam, Malaysia and The Philippines. Read a full review of AS White, here.
Helpware offers multi-channel customer care, content moderation, back office and IT outsourcing to more than 70 clients. We custom recruit teams, drive through six sigma methodology, build out robust training programs, and process to be able to perform and continuously improve in every step of our client journey. With experts from some of the industry leading BPOs and Customer Success organizations, we are ready to lead our clients through a seamless and amazing client journey. From onboarding, to recruiting, to training, to production, to continuous improvement, to growth, we are ready to take you on the Helpware journey. Read a full review of Helpware, here.
OP360 is a global business process outsourcing firm that offers 24/7/365 professional services for inbound and outbound call center, data center, accounting, technology support, application and web development, back-office, and all other related activities. Founded in 2006, the all-around organization has grown its business, with locations in the United States, El Salvador, Guatemala, San Marcos, India, and the Philippines. Read a full review of OP360, here.
Staff Domain offers a total offshoring solution that is research-backed to ensure your success. Their growth culture and high-tech, state-of-the-art facility ensures they attract and retain exceptional talent regardless of the industry or role. They also provide dedicated customer success manager to help you achieve your goals. Read a full review of Staff Domain, here.
Outsource Access is a fully managed outsourcing and virtual services firm with management in the US and Virtual Assistants in the Philippines. The firm only hires top-tier talents through a rigorous candidate selection process. Combine that with the management’s impressive VA matching and support and talent development services, you’ll only be matched with the perfect staff for you. Read a full review of Outsource Access, here.
MVP Asia Pacific (MVP) serves as an efficient bridge between businesses of all sizes and the resources that they need at a fraction of the cost. The firm provides field experts to scale organizations quickly, smoothly, and cost-effectively. MVP is shaking up the offshoring and outsourcing industry with top-of-the-line methods and processes, to get you where you want to go, faster. Read a full review of MVP, here.
OutForce Solutions combines human assets and technology in providing the best service through modern outsourcing. They focus on IT, telemarketing, telesales, customer service, and finance services to companies in different industries across the globe. Read a full review of OutForce, here.
Filta helps small businesses expand globally by providing high-quality offshore staff both in Australia and the Philippines while helping them save on staffing costs. Their teams specialise in creative design, digital marketing, ICT and e-commerce support, and accounting services. Read a full review of Filta, here.
Shore360 provides the support you need to shift time-intensive business tasks to more cost-effective locations and allow your local expert staff to focus on your business. Read a full review of Shore360, here.
Booth & Partners is an American-owned, full-service staffing and managed services solutions company. B&P prides itself on providing high-quality talent that are tailor fit to all the client’s needs. Their commitment to generate results as well as reducing costs for their clients is truly top-notch. Simply put, B&P can allow any company to enjoy up to 70% cost savings, access to top talent, and the most tailored & flexible outsourcing solutions in the market. Read a full review of Booth & Partners, here.
TAiO Connect is a top-notch outsourcing firm that provides peak performance at reduced costs, while enabling all those involved to grow and enjoy success. The firm helps clients craft their success stories by providing cost-effective yet high-quality customer service, social media support, tech support, content moderation, and outbound sales services. Read a full review of TAiO Connect, here.
EMAPTA is a leading example of the new generation of outsourcing suppliers who offer a flexible, but highly professional service. They specifically cater to the small and medium businesses, have 11 high-quality sites around the Philippines and towards 3,000 employees. Read a full review of EMAPTA, here.
Big Outsource Support Services Inc. (commonly known as Big Outsource) is a Philippine-based startup-friendly Business Process Outsourcing (BPO) company and managed support services provider. Capable of handling front and back-office work – Big Outsource is the Premiere one-stop-shop for all of your managed services and outsourcing needs. Read a full review of Big Outsource, here.
Everise is a next-generation global business process outsourcing (BPO) company. It is a global experience brand extending CX transformation to Fortune 500 enterprise and high-growth tech companies. Currently, Everise has 15 experience centers located strategically across eight countries. The firm transforms its consumers into fans and their products into passions through three distinct verticals: Customer Experience, Digital Experience and Product Experience. Read a full review of Everise, here.
Outsourced is a leading Business Process Outsourcing (BPO) Philippines company that provides dedicated remote staff and offshore staffing services – specialising in outsourcing services; that will stay with you for years to come and who will constantly exceed your expectations. Read a full review of Outsourced, here.
The top traditional BPO outsourcing companies for enterprise and corporates:
Concentrix was founded in 2006, and offers a range of Marketing Solutions, IT and Consulting, Product Development and customer service solutions. With its merger with Convergys in 2019, the combined conglomerate now has over 265,000 staff worldwide with over 80,000 people in the Philippines. Read a full review of Concentrix, here.
Founded in 1998 and now has over 10,000 employees in the Philippines, VXI Global is now ranked as one of the top US telemarketing companies. Read a full review of VXI Global, here.
Teleperformance is an omnichannel customer experience management company with clients spanning 160 markets. Read a full review of Teleperformance, here.
Teletech is one of the oldest and most established firms, offering generalised customer support and general outsourcing services. Read a full review of Teletech, here.
Sutherland was founded in 1986, as the leading service provider for process transformations, and employs about 40,000 people across 150 clients. Read a full review of Sutherland, here.
Sitel is a global customer service provider and an expert in the field of customer experience management. Read a full review of Sitel, here.
Sykes Asia was the first call center that supported Filipino talent in 1997; it started with just 14 employees and has now grown to over 13,000 people. Read a full review of Sykes Asia, here.
It started as a small local company in 2001 with only fifty employees, renamed TELUS International Philippines in 2007, and now has over 12,000 employees. Read a full review of TELUS International Philippines, here.
KMC Solutions is a fast-growing outsourcing supplier which offers everything from co-working space, seat leasing, staff leasing and full-services BPO. They now have over 20 sites across the Philippines, with 12,000 person capacity. Read a full review of KMC Solutions, here.
TaskUs is a recent Silicon Valley darling – and newly crowned unicorn. They have had a recent investment by Blackstone. They now employ over 27,500 staff across 8 countries and have offices in over 7 locations in the Philippines. The company went public – becoming the Philippine’s first unicorn – on 11 June 2021 on New York’s Nasdaq, valuing the company at $2.8bn. Read a full review of TaskUs, here.
IBM is the oldest in this list at over 105 years old. The company provides innovation to the next level simplifying the process of doing business, increasing network, reducing overhead costs and enabling its clients to grow simultaneously. Read a full review of IBM Solutions, here.
HGS employs over 45,000 people in 66 centers located in the US, Canada, the UK, India, the Netherlands, France, Germany, Italy, Jamaica, UAE and the Philippines. Read a full review of HGS, here.
IBEX Global, originated in the US, was founded in 2002, and employs over 7,000 people. They specialise in customer service management such as the ‘Customer Lifecycle Experience’ product they offer. Read a full review of IBEX Global, here.
Transcom was created back in 1995 by Kinnevik, led by the visionary Jan Stenbeck, and now has 29,000 employees at 50 contact centers spread across 20 countries. Read a full review of Transcom, here.
Alorica is one of the best-known outsourcing suppliers, with 100,000 employees operating out of 150 locations from sixteen different countries in the world. Read a full review of Alorica, here.
7.ai is redefining the way companies interact with consumers. Read a full review of 7.ai, here.
Genpact, a digital business process management and services provider started off in 1997 as a business unit of General Electric. Read a full review of Genpact, here.
Conduent is the leading business services partner worldwide. Specializing in financial transaction processing and automation, business analytics, and constituent experience for both private companies and government agencies. Read a full review of Conduent, here.
Accenture is one iff the most widely known outsourcing brands – renowned for its foray into higher-value consulting and technology services. Read a full review of Accenture, here..
Founded in 1980, SPi is a data science and information technology company at heart, and now a leading provider of content technology to businesses around the world. Read a full review of SPi Technologies here.
The top 40 Philippine BPOs in review
Those are the top 40 BPO outsourcing companies in the Philippines for 2021.
Despite the challenges that these BPO companies are facing, the Philippines still proves to be a very promising country with its capability and capacity of producing a globally competitive workforce. Operational cost is also lower here than in most countries, which is a value add for the Philippines.
Moreover, more managers are starting to realize the need to streamline their processes to maximize profit while improving operations. Plus, innovations are coming to fruition these days and some of which are unique to the needs faced by companies in the Philippines. The use of software in both accounting and payroll are just some examples. With these promising innovations and developments in mind, we are seeing are a very bright future for the BPO industry in the Philippines which means that this list could include more companies this coming 2021.
Are you interested in outsourcing?
If you’re a small/medium sized business and interested in outsourcing, then these top 40, maybe aren’t the ideal BPOs for you. There are over 700 BPOs in the Philippines alone – many of which specialize in the smaller, more agile needs of the SME/SMB market. If you want to find out more, browse our website for endless free resources – or fill in a quick form to get a free independent quote.
The top 10 outsourcing cities in the Philippines
The Philippines is home to over 100m people and over 7,100 islands!! While much of the outsourcing is happening in the capital city, Manila, there is a lot of action in other parts of the country. The second- and third-tier cities offer good alternative options to Manila. The cities can have good universities, abundant eager graduates, good spoken English, and significantly cheaper salaries (and cost-of-living) than Manila. If you’re curious to find out which Philippine cities are the best alternatives to Manila, then keep reading…
You can check out another list that we have compiled for you which is the Top 10 Outsourcing Cities in the Philippines.
The Top 100 Outsourcing Destinations by Tholons – Philippines rank
Tholons produces a report which ranks the world’s major outsourcing destinations on an annual basis. If you want to read more about how the Philippines ranks, go to our top 10 outsourcing cities guide now.
Are you in the top 40 Philippine BPOs? Get in touch
Let us know your thoughts regarding our top 40 BPO outsourcing companies in The Philippines. If you have anything to share with us or if you have any questions, feel free to contact us at [email protected] and we’ll be more than happy to help you. If you want to know more about Outsource Accelerator, just browse our website and services.