Services & Capabilities
The outsourcing menu spans contact centre and back office. The contact-centre page lists the work. — "Customer support, call handling, live chat, escalation management, appointment setting – we handle it all." It names the tools its agents use. — "Our teams work seamlessly across Zendesk, Salesforce, Genesys, and Freshdesk." The back-office page lists its own tasks. — "Data entry, invoice processing, calendar scheduling, background checks, payroll support – we handle it all."
Several commercial models are offered. The remote-teams page describes a dedicated offshore team. — "We’ll deliver a team hired in 28 days, aligned to your time zones." The same page qualifies the speed claim. — "Timeframes are indicative only and may vary based on role requirements, market conditions, and client responsiveness." The co-source page describes shared control. — "You lead the daily operations, while we deliver the infrastructure, oversight, and a secure, compliant environment for seamless global expansion." It gives a size band. — "Ideal for 6 to 25+ team members". The comprehensive model hands the whole operation over. — "Our Comprehensive Outsourcing model manages recruitment, training, quality, and technology to deliver scalable, high-performing operations while your teams focus on core growth and innovation."
AI consulting and automation sit beside the outsourcing lines. The implementation page describes the build work. — "From simple automation to multi-step AI agents, we build solutions that think, act, and deliver." The about page ties the consulting arm to a return promise. — "Our AI consulting division helps clients fast track transformation with automation strategies that deliver measurable ROI, backed by our AI ROI Guarantee."
Client Base & Market Position
The firm lists seven industries on its site. The industries page names the sectors, among them finance and insurance, healthcare, logistics, media, retail, technology and telecommunications. It describes the finance offer. — "We support finance and insurance teams working across platforms like Xero, MYOB, QuickBooks, SAP, Salesforce, Guidewire, and claims management systems." It describes the healthcare offer. — "We support healthcare organisations operating across practice management systems, electronic medical records, billing platforms, scheduling tools, and CRM systems."
Client numbers are the firm's own claims. The home page gives a listed-client share. — "Our Strength 9500+ Team Members 15 Global Locations 37% NYSE-Listed Clients" A company announcement gives a client count. — "operates across Australia, the United States, the Philippines, and the Dominican Republic with over 9,500 people and more than 130 enterprise clients." The home page shows a client-logo section; the site publishes no case result in text.
Delivery Infrastructure & Operations
Delivery runs from several countries. The locations page lists them. — "Our Locations Our Workspaces offer simple leasing with optional services for added flexibility Australia | Dominican Republic | Philippines | United States"
The home page counts locations without naming them. It gives one figure for sites and people together. — "Our Strength 9500+ Team Members 15 Global Locations 37% NYSE-Listed Clients" The locations page names four countries and the AI page adds a fifth, so the count of fifteen cannot be matched to a published list.
Security and compliance certifications are published. The certifications page states the payment and information-security standards. — "We are independently audited and certified under PCI DSS Version 4+ and ISO 27001." It states the Australian regime. — "Aligned with CPS 234, we implement robust cybersecurity measures to safeguard data integrity and meet Australia’s stringent regulatory requirements for information security." It states the service-control audits. — "Our compliance with SOC 1 & 2 Type II demonstrates our commitment to operational integrity and internal control systems."
Ownership, Financials & Scale
The firm is a private Australian company. The site names its founder and chief executive but does not name its shareholders.
Scale is described by headcount and client counts. The home page and a company announcement give the same people figure, quoted above, and the announcement adds a client count. The pages state no audited revenue and no profit figure.
The firm has used acquisition to add capability. The announcement describes the deal. — "Acquire Intelligence has announced the acquisition of Applied AI Australia, adding executive AI advisory to its consulting and implementation capability" It adds a fee promise. — "If viable value is not identified, consulting fees are refunded in full."
No public revenue figure was found.
People, Leadership & Culture
The chief executive is also the founder. The acquisition announcement gives his title. — "Scott Stavretis, CEO and Founder, Acquire Intelligence". It also credits him with a sector award. — "Named Professional Services Executive of the Year at The CEO Magazine’s 2025 Executive of the Year Awards, Stavretis leads a firm" The about page's leadership section also names a chief commercial officer, chief technology officer, chief financial officer and chief operating officer.
Culture is covered in the firm's core-values material. The firm describes values and employee satisfaction as priorities, but gives no survey or retention figure in its own text.
Technology & Innovation
The AI offer follows a method and a global team. The implementation page lists where teams work. — "Our distributed global teams, across Australia, the Dominican Republic, India, Philippines and the United States" The page names India as a delivery country, which the locations page does not.
The firm describes its AI work as technology-agnostic. The home page states the stance. — "We help businesses scale faster, operate smarter, and reduce costs through practical, technology agnostic AI and automation solutions." The pages name no proprietary platform.
Strategic Assessment
Strengths
Published security credentials. The firm lists payment-card, information-security and service-control certifications, which matter for finance and health work.
A named founder-chief executive. One leader holds both the founding and the chief executive role and is the face of the firm's announcements.
Several operating models. Remote teams, co-source, full outsourcing and seat leasing let a buyer choose how much to hand over.
A four-country footprint. Delivery spans four countries.
Risks and Vulnerabilities
Unlisted sites. The home page counts fifteen locations while the pages name only a handful of countries.
Thin client proof. No case result is published in text.
Pivot to AI. The rename and the acquisition show a firm changing its offer, so voice buyers should confirm the contact-centre line stays core.
Ownership not stated. The pages name no shareholder and give no governance detail.
Opportunities
Executive AI advisory. The Applied AI Australia deal gives the firm a route into boardroom AI work in its home market.
Regulated sectors. The certification set suits finance, insurance and healthcare buyers.
Outlook
Acquire Intelligence is a private Melbourne-led outsourcing group of more than nine thousand five hundred people, with delivery in four countries and a growing AI consulting line under its founder-chief executive. A buyer should ask for dated headcount, named client references and the live certificates before relying on the site's claims.
Record and Tier Note
The platform record lists Australia as the country and Melbourne as the city, and both match the site, which places the corporate head office in Melbourne. It lists the founding year as two thousand five, which conflicts with the site, where two pages say two thousand six. It lists nine thousand five hundred employees, which matches the home page figure. It lists the firm as private, which matches the site; the site names no shareholders, and the record lists no owner or parent. The record gives one vertical, technology and software, while the industries page names seven sectors including finance and insurance, healthcare, logistics, media and retail, so the record is narrower than the site.
The record lists six service lines: AI and automation, chat customer support, finance and accounting, sales and lead generation, technical support and inbound voice. The site's contact-centre, back-office and AI pages cover customer support, live chat, invoice and payroll support and AI implementation, which fit the voice, chat, finance and accounting and AI lines. It lists four delivery locations, Australia, the Philippines, the Dominican Republic and the United States, which match the site's locations page; the AI page also names India, which the record does not list. The record lists no certifications, while the certifications page names payment-card, information-security and service-control audits, so the record omits them.
The record holds forty-three news rows: forty dated, the latest on thirty-one October two thousand and twenty-five, and three undated; several concern other companies. It shows seventy-seven active job postings, thirty-six open jobs and a high hiring velocity, and it carries eighteen recent job rows, all open; the firm's own pages quoted here give no job counts to compare. Its leadership list holds thirty-six rows, and the twenty-five listed by title are: one chief executive, one founder, four other chief officers, five vice presidents and fourteen directors and heads. The site's about page names a five-person leadership team: the chief executive plus four chief officers, Kathryn Marshall, Andy King, David Newell and Matt Carracher. The record's four other chief-officer rows match those four. The site gives one person both the chief executive and founder titles, so the record's first-name-only chief executive row and its separate founder row do not match the site.
