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Packet Fusion

3.8/5 • Glassdoor rating


Packet Fusion helps businesses become more agile and control costs so they can navigate today’s ever-changing demands through our expert advisory services in telecommunications, cloud and contact center solutions.

Our core competency is our years of experience and knowledge of the solutions and technologies available, and how they can have an impact on business processes and infrastructure, so customers can focus on what they do best.



Public or Private


Seats or staff



$10 to $25 million (USD)





Matt Pingatore, CEO

Year Founded


Countries of fulfillment




Contact information


About Packet Fusion: Review and comparison

Packet Fusion is a cloud consultant focused on bringing customers control of their telecommunications, contact center solutions, and costs.


Packet Fusion Outsourcing

They provide phone systems, contact center solutions, networking, and infrastructure to businesses, nonprofits, state and local agencies, and school systems. 


Packet Fusion’s BPO services and pricings

They offer three primary services, cloud consulting, contact center solutions, and Shoretel support. Their cloud consulting comes bundled with your project, so you can receive good information about what sort of cloud services you need, along with a detailed plan on how to migrate from your current systems.

Their contact center solutions focus on providing the hardware and software you need for your call center, with the ability to deliver multi-channel communication, queuing, reporting, and CRM integration.

Packet Fusion’s Shoretel support helps when the phones go down to get your system back online and monitor it to ensure it’s running optimally.

Packet Fusion’s Pricing

Unfortunately, there is no information on the price of services offered by Packet Fusion at this time. You can contact them to receive a quote for the services you need. 


How Packet Fusion outshines its competition

They focus on outstanding customer service. With a Net Promoter score of eighty-three (above Apple and Starbucks), they pride themselves on satisfying their customer’s needs.


Key executives

Matt Pingatore, CEO

Matt bought Packet Fusion from NorTel Networks in 2002 and focused on becoming more than a telephony company. Under his leadership, the company has grown into today’s company, providing solutions and support for call centers everywhere.


Todd Peterson, President

Todd Peterson has over thirty years of financial experience and joined Packet Fusion in 2014. He started as the Chief Financial Officer but soon became president and manages all financial and operational activity today.


Sarah Ashley, Director of Administration and Finance

Sarah joined in 2008 and worked her way up from a Service Desk Manager. Her understanding of the company helped shape Packet Fusion into the company it is.


Kasey Nelson, Director of Enterprise Sales

Kasey has been the Director of Enterprise Sales since 2008. He has over 25 years of experience in sales and manages all sales for Packet Fusion.


William Holmes, Director of Contact Center Solutions

William joined in 2005 and worked his way up from Director of Engineering and Support to Director of Call Center Solutions. His technical know-how and zeal for emerging technologies helped build Packet Fusion into what it is today.


Craig Tetschlag, Director of Major Accounts

With over 30 years of experience in sales, Craig joined in 2003, and his people skills and understanding of telecommunications helped Packet Fusion grow.

Packet Fusion reviews and comparisons

Overall, Packet Fusion is a good telephony company for integrating cloud, contact center, and support. They have a high customer satisfaction rating and are a good option on the market. 

However, they don’t have their prices listed, so you’ll have to call them to get a good idea of what they’ll cost compared to similar companies, but they advertise that they help customers control costs. Ultimately, they are a good option for their services.


Packet Fusion’s contact information

Packet Fusion’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 119257012039.


Packet Fusion news, podcast & articles

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