View all outsourcing firms


4.0/5 • Glassdoor rating


Daythree is an award-winning business process management company, delivering insights and innovation driven customer experience.

Customer Experience Lifecycle Management is our Forte. Delivering Insights & Innovation is our Differentiator.

What Daythree offers its clients

1. Place strong focus on human capital development to deliver quality CXs by providing a conducive work environment and necessary trainings

2. Leverage on in-house developed digital tools to support CX operations, enabling its CX executives to focus on delivering a personalised CX

3. Diverse client segment base operating in industries such as energy & utilities, telecommunications & media, fintech & financial services, construction, ecommerce & retail, healthtech, and travel & hospitality

4. Led by experienced management team, with key industry experts with over 20 years in contact centre industry who are COPC certified.

How Daythree outshines the competition

Consultative modelling mindset by staying true to our consultative approach with the brands we represent today, we will also provide an end to end consultancy service for our client's customer journey mapping requirements to understand its current standards vis-a-vis industry best practices and today’s public expectations.

We also specialize in digital transformation imitative where we developed our own in-house proprietary digital tools with embedded digital worker capabilities to further enhance clients operations through the use of RPA.

Daythree company structure

Daythree is an award-winning business process management company, delivering insights and innovation driven customer experience. Customer Experience Lifecycle Management is our Forte. Delivering Insights & Innovation is our Differentiator.

Today we serve reputable brands in helping them build brand equity and trust through innovation and use of data. The numerous awards that we have won is a testament to the focus and emphasis we place on optimising customer experience through technology.

As organisations seek to improve performance and remain competitive in the global economy, partnering with a consultative Business Process Management (BPM) service provider is one strategy used to reduce operating costs, gain access to specialised skills, adapt to changes in technology and regulations, improve efficiency, and redirect resources to their core business.

Daythree is a leading BPM service provider in the region. We are a young and dynamic team combining knowledge and experience to improve operational outcomes for our customers. Designing from concept to process, and later to operations, we develop best practices to manage expectations of service level standards of the business and industry.

Sample highlight service offering of Daythree

Deployment of award winning in house developed tool FAITH for all clients as a value added service.
FAITH is our employee engagement web-based application that streamlines scheduling, payroll, communication, and performance feedback.

FAITH is equipped with real-time push notifications and work schedule visibility, where it allows shift notifications to be customised to each CX executive based on their attendance records.

FAITH also provides instant performance management feedback. It enables the recording, review and evaluation of our CX executives’ performance during Customer’s interactions. It has a built-in mood tracker which enables us to review and understand our employee engagement and satisfaction.

It contains features of the QA module which include calibration of quality reviews with our Clients, evaluation of our CX executives’ strengths and weaknesses, scheduled evaluation reports sent to leaders at regular intervals and QA dashboard that shows all assigned, completed, and unassigned evaluations to manage workload.

FAITH allows our managers and CX executives to regularly discuss and identify areas of improvement and employees’ training and coaching.

FAITH helps to sustain positive levels of employee satisfaction and promotes transparency across all stakeholders.


Level 8, Tower 7, UOA Business Park. No 1, Jalan Pengaturcara U1/51A, Seksyen U1, 40150, Shah Alam, Selangor, Malaysia

Public or Private


Seats or staff



$100 mil. - $250 mil.

  • Consumer Services
  • Ecommerce
  • Energy
  • Financial Services
  • Food & Beverage
  • Government
  • Healthcare
  • Hospitality
  • IT Services and IT Consulting
  • Public Utilities
  • Retail
  • Telecoms
  • Transportation
  • Travel
  • Utilities



Raymond Devadass, Founder & CEO

Year Founded


Countries of fulfillment
  • Malaysia
  • Build-Operate-Transfer
  • Customer Service
  • Full service BPO
  • Output-based
  • Outsourcing Consultancy
Contact information


About Daythree: Review and comparison

Daythree is an award-winning provider of business processing and contact center solutions. The company is headquartered in Malaysia and has a global clientele. They have been providing information technology and outsourcing solutions to their clients since the first of January 2008. 

The firm has more than five hundred employees, working with a core mission of “redesigning processes to keep them simple and straight.” Daythree’s specialty is maximizing customer experiences through the use of technology, helping their clients become more efficient, with reduced overall costs, and an increased focus on the central pillars of their business. 

The profits of this sole proprietorship are unknown, but as an already established provider of BPO services and a young and energetic company, the future is bright for Daythree.

Daythree Outsourcing

Daythree is located in Selangor, Malaysia. Their expertise is undoubtedly in the field of automation. By conceiving and utilizing digital strategies to streamline business processes, they help their clients free themselves of the traditional burdens of managing a large business. Daythree has the experience to create comprehensive solutions for large-scale management difficulties you might see in very large businesses and governmental institutions.

Daythree’s BPO services and pricings

Daythree’s comprehensive portfolio of business processing solutions include:

  • Comprehensive Contact Center Management and Development
  • Customer Relationship Management 
  • Robotic Process Automation (RPA)
  • Technical Support 
  • Helpdesk Services
  • Back Office Staffing
  • Customer Experience Management
  • Customer Retention 
  • Social Media Services
  • Receivables Management 
  • Outbound Contact Management

Daythree’s pricing

Daythree’s pricing will reflect the needs of its clients, and peripheral services will be less expensive than the comprehensive development of bespoke solutions for large-scale problems. When it comes to fast, flexible, and scalable solutions, Daythree has the answers.

How Daythree outshines its competition

Daythree has a focus on Robotic Process Automation (RPA). Today’s business world demands a lot from companies, both large and small. They can’t afford to get bogged down by repetitive tasks. There are places where humans can’t ever be as efficient as a computer. For example, complex data entry is a boring and demanding process. 

Payroll processing, inventory management, and claims processing are all places where there is usually inefficiency. With an innovative approach from Daythree, a client might remove the human from the process and instead let a computer handle the tasks. By doing so, they may realize tremendous overall cost savings.

Key executives

The prominent executives at Daythree include:

Raymond Devadass (CEO & Founder)

Mr. Devadass is a specialist in strategic management and is an expert in the field of digital transformation strategy. He is a veteran of multiple tech start-ups with experience in healthcare informatics systems and government-level IT outsourcing projects. He has received awards for his leadership. 

Praba Chilatorai (Head, Customer Experience)

Mr. Chilatorai has a background in telecommunications, and his career has seen him work to develop the technical framework for a new customer delivery center in Malaysia. He has experience in Gamification methodologies and is an aeronautical engineer by trade. 

Charanjit Kaur (Head, Service Excellence)

Ms. Kaur is a veteran of the business process management industry, starting her work in 2002. She has delivered business solutions from the ground up and has extensive experience managing operations. 

Chiew Sin Kwang (Head, Digital Transformation)

Mr. Kwang joined Daythree as an operations manager, primarily responsible for the contact center operations for several airlines, as well as hospitality and travel organizations. He is currently responsible for creating digital and robotic processes that automate solutions for streamlining operations. 

Daythree reviews and comparisons

Daythree’s services are expansive. For example, they can help develop brand awareness, streamline multiple communications platforms into one, and leverage technology to stay in tune with the needs of a client’s customers. And that’s just the tip of the iceberg. Most other BPO companies can’t provide the same array of services.

Daythree’s contact information

Daythree’s main headquarters is located in:

Level 8, Tower 7, UOA Business Park. No 1, Jalan Pengaturcara U1/51A, Seksyen U1, 40150, Shah Alam, Selangor, Malaysia

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +60123156050.


Daythree news, podcast & articles

No news, podcast & articles available for this BPO

Daythree videos & images

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.