Contact Center Grupo

Contact Center Group S.A.S. provides BPO specialized services in business process outsourcing ever since 2009. They offer comprehensive contact and call center services, in specific fields like telecommunications. This company offers a satisfactory experience to every client.

Once opting to collaborate with them, you get the experience of their entire work team, ensuring great results and high satisfaction rates in any of the services offered. Contact Center Group S.A.S. states that they are the best open source tech group in the contact center industry because they hold communication with a client to the utmost importance.

Contact Center Group S.A.S. is located at 161A Street No. 21, Bogota, Columbia. Their email is [email protected]. 

They are a privately held company of 51-200 employees, excelling in information technology, aiding you in personnel selection, administration, and payroll services.

Contact Center Group S.A.S. provides many software development services that supply analyst profiles with varying degrees of experience and IT talent. You can personally select possible applicants that fit your needs. Their hiring process analyzes each potential employee’s profile, followed by recruitment, testing, interviewing, verifying, and conducting a background check.

Their understandable customized software development, straightforward methodologies, and design create custom applications available across many platforms, such as mobile or intranet. They will advise and consult you on the installation, configuration, and implementation of your system.

Finally, their call center services address inbound and outbound calls with various communication objectives while speaking two languages. For example, Contact Center Group S.A.S. excels in collections management, telecommuting, back office, speech analytics, and more. Additionally, they use omnichannel, or a communication model used to improve the customers’ experience, such as a chatbot, call center, SMS, or email.

Contact Center Group S.A.S.’s pricing

The company has no listed prices on their website. Despite that, they offer either remote or in-person services. They give the same experience and information to customers regardless of whether that’s through text or voice.

Contact Center Group S.A.S. has a mission of becoming the leading BPO company in outsourcing services in Columbia while providing accurate solutions according to the client’s requirements. They generate value in each service, delivering excellent quality and focusing on innovation with updated technology.

Privacy is crucial, and this company is focused on results ensuring the success of each project. They care about your company and project, so they approach each client with flexibility, personalization, and teamwork. Each staff member is committed, empathetic, and respectful.

Linda Cristina Perez Pacheco

Pacheco has worked as the CEO of the company for 12 years.

While there are currently no reviews for this company online, a competing company is Contact360, an omnichannel contact center focused on customer services and the sales of products. 

Based in Peru, Mexico, Chile, and Columbia, Contact360 aims to get the highest return on investment through a multichannel contact platform. Their digital solutions are affordable without sacrificing quality.

Contact Center Grupo’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.ccgltda.com

LinkedIn http://www.linkedin.com/company/contact-center-grupo-sas

Facebook https://www.facebook.com/CONTACTCENTERGROUP

In addition, you may email them at [email protected] or call 57 350 5892416.