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Contact Center Grupo

0.0/5 • Glassdoor rating


Contact Center Grupo S.A.S. es un BPO especializado en la tercerización de procesos de negocio. Desde el año 2009 ofrecemos servicios integrales de Contact & Call Center, Fábrica de Software, Body Shopping y Soluciones de Telecomunicaciones entre otros. Estamos comprometidos en ofrecer una experiencia satisfactoria a cada uno de nuestros clientes.



Public or Private


Seats or staff



$5 mil. - $10 mil.




Year Founded


Countries of fulfillment




Contact information

57 350 5892416

About Contact Center Grupo: Review and comparison

Contact Center Group S.A.S. provides BPO specialized services in business process outsourcing ever since 2009. They offer comprehensive contact and call center services, in specific fields like telecommunications. This company offers a satisfactory experience to every client.

Once opting to collaborate with them, you get the experience of their entire work team, ensuring great results and high satisfaction rates in any of the services offered. Contact Center Group S.A.S. states that they are the best open source tech group in the contact center industry because they hold communication with a client to the utmost importance.

Contact Center Grupo Outsourcing

Contact Center Group S.A.S. is located at 161A Street No. 21, Bogota, Columbia. Their email is [email protected]

They are a privately held company of 51-200 employees, excelling in information technology, aiding you in personnel selection, administration, and payroll services.

Contact Center Grupo’s BPO services and pricings

Contact Center Group S.A.S. provides many software development services that supply analyst profiles with varying degrees of experience and IT talent. You can personally select possible applicants that fit your needs. Their hiring process analyzes each potential employee’s profile, followed by recruitment, testing, interviewing, verifying, and conducting a background check.

Their understandable customized software development, straightforward methodologies, and design create custom applications available across many platforms, such as mobile or intranet. They will advise and consult you on the installation, configuration, and implementation of your system.

Finally, their call center services address inbound and outbound calls with various communication objectives while speaking two languages. For example, Contact Center Group S.A.S. excels in collections management, telecommuting, back office, speech analytics, and more. Additionally, they use omnichannel, or a communication model used to improve the customers’ experience, such as a chatbot, call center, SMS, or email.

Contact Center Group S.A.S.’s pricing

The company has no listed prices on their website. Despite that, they offer either remote or in-person services. They give the same experience and information to customers regardless of whether that’s through text or voice.

How Contact Center Grupo outshines its competition

Contact Center Group S.A.S. has a mission of becoming the leading BPO company in outsourcing services in Columbia while providing accurate solutions according to the client’s requirements. They generate value in each service, delivering excellent quality and focusing on innovation with updated technology.

Privacy is crucial, and this company is focused on results ensuring the success of each project. They care about your company and project, so they approach each client with flexibility, personalization, and teamwork. Each staff member is committed, empathetic, and respectful.

Key executives

Linda Cristina Perez Pacheco

Pacheco has worked as the CEO of the company for 12 years.

Contact Center Grupo reviews and comparisons

While there are currently no reviews for this company online, a competing company is Contact360, an omnichannel contact center focused on customer services and the sales of products. 

Based in Peru, Mexico, Chile, and Columbia, Contact360 aims to get the highest return on investment through a multichannel contact platform. Their digital solutions are affordable without sacrificing quality.

Contact Center Grupo’s contact information

Contact Center Grupo’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 57 350 5892416.

Contact Center Grupo news, podcast & articles

No news, podcast & articles available for this BPO

Contact Center Grupo videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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