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Servion Global Solutions

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About

For more than 25 years, Servion has been trusted by customer-centric brands for architecting, implementing, and managing Contact Centers and Customer Experience (CX) solutions. Servion delivers complete solutions for businesses to innovate in providing digital experiences using the best available technologies while maximizing their existing investments. Our 1,000 CX professionals apply their passion and deep domain expertise to the entire build-run-optimize solution lifecycle. Servion has helped 600 enterprises across the globe deliver great experiences to their customers, partners, and employees.

Headquarters

-

Public or Private

Private

Seats or staff

1,001-5,000

Revenue

$50 to $100 million (USD)

Industries

-

Highlights

Domain Authority

61

Site traffic

506

OA ranking

-

Glassdoor rating

3.9

CrunchBase ranking

-

Details

Executive

Prakash Arunachalam, Chief Operating Officer

Year Founded

1995

Countries of fulfillment

-

Sectors

-

Contact information

1 (609) 987 0044

https://servion.com

Social media

About Servion Global Solutions: Review and comparison

Servion Global Solutions is a business process outsourcing (BPO) company that provides customer experience services to businesses across the globe. 

This BPO has been in business since 1995, served over 600 global enterprises, and managed over ten billion customer interactions. The BPO’s most recent reported revenue is $600 million. 

Such success is attributable to Servion Global Solutions’ 1,000 highly-trained employees that assist companies in transforming each interaction into a long-lasting relationship. 

Servion Global Solutions Outsourcing

Servion Global Solutions’ main headquarters are in the United States in Princeton, New Jersey. However, the BPO also has offices out of Canada, Europe, Southeast Asia, the Middle East, and the Asia Pacific. 

With a total of ten offices, this company excels at serving clients and maintaining partnerships across six continents.  

The solution provider’s impressive partnerships with Amazon Connect, Google Cloud, Cisco, and more prove them qualified to provide flawless, international service. 

Servion Global Solutions’s BPO services and pricings

Servion Global Solutions recognizes how complex creating a pleasant customer experience can be. From building entirely new processes to tweaking current ones and from technology struggles to staffing issues—the BPO has a solution to fit your needs. 

Servion Global Solutions specializes in customer experience design, digital engineering, cloud-based contact centers, automation and self-service, analytics and workforce engagement, and managed services. See a complete list of their services below: 

  • Cloud contact center migration 
  • Contact center design and consulting 
  • Contact center analytics 
  • AI services 
  • Omnichannel customer experience 
  • Robotic process automation 
  • Workforce optimization 

Servion Global Solutions’ pricing 

Pricing depends on the service(s) your company requires. Learn more about a specific solution by requesting a demo or contacting the BPO directly.  

How Servion Global Solutions outshines its competition

Servion Global Solutions’ partnerships equip them to serve their international clients in nearly every capacity possible. 

For instance, Cisco awarded the BPO their reputable Webex Customer Experience Award. This award recognizes Servion Global Solutions’ ability to sell, install, integrate, support, and deliver outstanding customer experiences globally.

It should not go without saying–the BPO is one of only five Cisco partners capable of doing all of the above while adjusting to clients’ local regulations. 

Key executives

Laurent Philonenko (Group CEO)

Philonenko has vast experience as a leader in the technology sector. He strives to improve every process involved in customer experience, from beginning to end. He does so by investing himself in the customer and stakeholder waiting at the other end of his innovative solutions. 

 

Prakash Arunachalam (Chief Operating Officer)

Arunachalam has over 27 years of experience in information technology, with an emphasis on artificial intelligence. He advances clients’ current customer experience processes by leading them to cloud-based technology.  

Servion Global Solutions reviews and comparisons

Servion Global Solutions’ extensive international client base and prestigious partnerships speak for themselves. If your company is on a quest for a BPO that will drastically enhance your customers’ experiences, you will be in safe hands with this company. 

Not only does the BPO improve current processes, but it also transforms at-risk customer-centric businesses into high-performing and competitive success stories. 

Servion Global Solutions’s contact information

Servion Global Solutions’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1 (609) 987 0044.

References

https://www.glassdoor.com/Overview/Working-at-Servion-Global-Solutions-EI_IE298644.11,35.htm

https://www.crunchbase.com/organization/servion-global-solutions

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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