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Global Outsourcing Firm (BPO) Index
The Global Outsourcing Firm (BPO) Index provides the first comprehensive, objective analysis of all outsourcing firms globally and is a strong indicator of a firm’s prominence. Outsource Accelerator spent 18 months researching firms and developing a robust methodology. We now track, analyze and rank over 2,300 firms globally.
SPLACE Splace is a business process outsourcing company composed of highly trained, top-rated, experienced, talented, and dedicated Filipino professionals whose mission is to bridge the gap between global companies and their need for exceptional Filipino talent. Our company is Health Insurance Portability and Accountability Act (HIPAA) compliant, Contact Center Association of the Philippines (CCAP) Affiliated and in the process of Great Place to Work (GPTW) Certification.
Atlas enables innovative companies to compete in a global economy, believing that businesses should employ whomever they want, wherever the talent exists. As the largest Direct Employer of Record (EOR), Atlas is a technology platform that is supported by experts and delivers flexibility for companies to expand across borders, onboard talent, manage compliance, and pay their global workforce without the need for a local entity or multiple third-party providers. With entities in over 160 countries, Atlas brings localized experience and expertise into an enterprise-grade technology platform that supports thousands of companies and remote teams. The Atlas platform is uniquely designed to deliver end-to-end EOR solutions and empowered user experiences that provide self-service capabilities and real-time insights that lead to improved business outcomes. We are committed to widening the margins of entrepreneurship and employment alike. Our business model helps startups and SMBs compete on the international playing field—turning commercial innovations into viable global enterprises. In doing so, it brings opportunity to local economies and the people who work there.
123Employee was founded in 2006 to meet the needs of small and medium-sized businesses. Since then we have grown to a team of hundreds of virtual assistants. We set out to create a company that would make outsourcing affordable to all businesses, while offering a high level of on-going training for our employees and clients. We create opportunities for Filipinos while helping businesses all over the globe increase productivity and lower expenses. We provide business process outsourcing, or BPO, specializing in online and offline marketing, customer service and virtual assistant services from our 3 outsourcing centers. Our company features fully redundant voice and data, enterprise grade network infrastructure, redundant generators and all of the features of a larger provider, without the high costs. 123Employee is the premier outsourcing center in the Philippines.
Emapta is a next-generation business outsourcing provider, helping its customers access talent and build dedicated teams in offshore geographies. Emapta was founded by its CEO Tim Vorbach in 2010, in response to not being able to receive the control and transparency he desired as a customer of multiple outsourced providers. After developing a better way for himself, Tim began helping other businesses effortlessly access premium talent and build their own teams, offshore. Thus Emapta was born! Emapta supports its customers by sourcing, employing, and supporting talent on their behalf. The business was founded on the premise that the talent provided by Emapta should feel like a seamless extension of the customer’s operations. Emapta provides office space, legal employment, HR, and IT support, but the customer retains day-to-day management of their employee as if they were part of their organisation.
At CDM Direct, we are dedicated to providing exceptional customer experiences through seamless journeys across multiple channels. Our solutions integrate various platforms, enabling customers to navigate effortlessly without any disruptions. With a focus on enhancing customer experience supported by our parent organisation, TKW Research, who are experts in real-time Voice of the Customer tracking. We transform valuable real time transaction based feedback into tangible actions, ensuring your business stays ahead in meeting customer needs. Simplifying purchase channels is another area of expertise at CDM Direct. Whether you require support for your online store, eCommerce offerings, or a combination of digital platforms and outbound calling, our team has the necessary skills to make your business the top choice for your customers. In the digital landscape, we understand the importance of maintaining a human touch. Our comprehensive live chat solutions capture valuable customer data, empowering our expert team to engage with the right contacts effectively. By prioritizing personalized interactions, we ensure that your customers feel valued and heard. Partner with CDM Direct to unlock the full potential of connected customer journeys, enhanced experiences, streamlined purchase channels, and the human touch in the digital age. Elevate your business and surpass customer expectations with our exceptional services.
Wing Assistant is a product-driven managed B2B marketplace matching entrepreneurs and business teams with top-notch remote talent to make delegating recurring work efficient, easy, and secure. Wing Assistant is a managed platform connecting executives with vetted remote talent, freeing up their time for strategic, high-level work. Their assistants take over necessary yet tedious tasks in e-commerce, marketing, sales, real estate, and more. This eliminates a number of employer pain points like paying overhead and hiring for vacancies. You can even automate entire business workflows, without any coding, and with real humans to do the work!
DBOS is an Australian-owned and managed, fast-growing offshore staffing company based in Manila, Philippines that provides world-class, personalised and affordable outsourcing services to businesses of any scale, specialising in assisting the SME market and broad range of expertise across most industries. We claim a client retention rate of 94% and 95% for key team members. Guided by our core values: Excellence, Ingenuity, Integrity, and Heart, DBOS is committed to delivering outsourcing solutions by matching you with highly-skilled, qualified and reliable Filipino professionals your business needs to meet your KPIs and required ROIs at a reasonable cost without lock-in contract and long term commitment.
Skale CX Caught in a demand spike? Need to flex up for the high season? Can’t fill your vacancies? We're on it. With 30 years of outsourcing under our belt, we bridge the gap, boost your services, and maintain top-tier quality across industries. Your customers won't settle for less, and neither do we. Want more? Brace yourself for significant cost savings, up to 50% off the UK and US rates - with our month-to-month, flexible hiring model. Meet your staffing needs or handle sudden surges, integrating our offshore team into your operations in days. We promise smooth, cost-effective business operations that maximize your efficiency. Your wins? • Substantially less upfront costs • Tap into our 'cloud-based staffing' model • Shrink operational expenses by avoiding unnecessary hires • Streamlined business services Talk to us now!
Outsourcing to the Philippines made easy! Helping Australian businesses to think outside the box by providing them with easy access to outsourced teams. We are a full service co sourcing BPO provider, operating out of both Metro Manila in the Philippines, and Jakarta, Indonesia. Our delivery centres are fully secured and operate 24/7. We charge no upfront or onboarding fees, nor do we lock you in long term.
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Founded in 2014, Deployed is an established BPO firm helping businesses expand and thrive in today’s competitive market. We're an international business with our headquarters in Metro Manila and offices in Auckland and Perth. Our team is a dedicated group of recruitment, business and technology experts and together, we help businesses develop stronger teams for faster growth. Our rapidly growing clientele spans a wide range of globally-minded companies – from young start-ups to large, established corporations building an entire remote team. We pride ourselves on our ability to recruit quality candidates across a spectrum of professions and industries including: IT Accounting Payroll Business Customer Service Software Development HR Graphic Design Engineering Website Development Digital Marketing Legal Data Entry Admin Bookkeeping Admin Support Live Chat Email Marketing Social Media
The traditional BPO industry has been a mainstay of global business operations for years, but it's facing major challenges that require a new approach. The lack of transparency, rigid contracts, and outdated technology are all causing frustrations for businesses. With no insight into how their operations are being managed, clients are left in the dark and expectations can quickly become misaligned. Meanwhile, inflexible contracts can make it difficult to pivot quickly and meet evolving business needs. And, when outdated tech is thrown into the mix, it's no surprise that businesses are feeling left behind.
Virtual Latinos is the first platform focused on connecting entrepreneurs, teams and agencies from the US, Canada and the world with virtual assistants and virtual professionals from Latin America. With clients in the United States, Canada, and others across the globe. Virtual Latinos provides time management solutions that help clients focus on business growth. The team at Virtual Latinos is built by highly professional college graduates who are skilled in administration, sales, marketing, bookkeeping, and a variety of other services. Each client is paired with a bilingual professional prepared to deliver quality solutions.
Telecom, Inc. is a mid-size domestic BPO contact center offering a robust suite of services to businesses ranging in size from start-up models to Fortune 500 companies. We combine our extensive experience, exceptional personnel, and leading technology when custom developing unique solutions built to generate results that exceed your expectations. We provide solutions for B2B and B2C campaigns and Telecom support services can be accessed 24/7/365.
At Nezdex, we specialize in connecting companies with top-tier virtual assistants, enabling them to streamline operations, boost efficiency, and focus on what truly matters – their core business goals. Our remarkable 24-hour hiring timeline sets a new industry standard, allowing you to swiftly integrate the talent you need into your operations, minimizing downtime and maximizing productivity. Our outsourcing solutions are designed with scalability in mind, offering you the flexibility to expand your operations seamlessly. You can start with one virtual assistant and scale it up or down, depending on your business needs. By collaborating with us, your business can experience cost reductions of up to 70%. Nezdex is more than an outsourcing provider – we are a strategic ally, a catalyst for progress, and a pathway to achieving business excellence in a dynamic digital era.
As a prominent global provider of customer experience BPO solutions, VLBPO enables brands to foster stronger connections with their customer base, thereby elevating their brand equity. The pursuit of world-class support is paramount for internationally revered brands. Consumers actively seek responsive, empathetic, and personalized support, and they readily recognize and reward companies that consistently meet these expectations. We cater to clients spanning various industries, including fintech, gaming, technology, home sharing and travel, digital advertising, social media, streaming, and e-commerce. VLBPO's profound expertise and extensive presence in the US market have solidified our reputation as a reliable partner, especially for emerging, high-growth enterprises seeking to harness limitless opportunities. Our dedication to generating favorable results for our clientele extends to our role as a socially responsible corporate entity. Our Corporate Social Responsibility initiatives are centered on effecting positive change in the lives of individuals, communities, and the environment. I
Outforce is recognized as one of the leading BPO companies in the Philippines, head quartered in our state-of-the-art facility in Ortigas, with a workforce spread throughout the Philippines. Our success is a direct result of our ‘people first’ approach focusing on an ongoing commitment to strengthening culture, HR practices, leadership, training, and development programs of employees. In addition, we leverage the latest technologies such as cloud computing, automation, and AI (Artificial Intelligence) to provide premium outsourcing services to both public and private companies across the globe, which enables us to create new and exciting careers for our staff, build great tools and services for our global client base and develop innovative technologies that will shape the future of the outsourcing industry. OutForce connects human and digital assets in this modern age with the right approach, advanced technologies and global teams to empower the next generation of businesses through modern Outsourcing model. The company provides IT, telemarketing, telesales, customer service, and finance services to a wide range of industries including telecommunications, media, transport, and construction. OutForce office Their Manila office is located at The 30th Corporate Center, a 19-storey class A building along Meralco Avenue in Ortigas Center. It is inside the compound of Ayala Malls the 30th, a premier mall in the block. Built and operated by Ayala Land, it is specifically equipped to handle BPOs and traditional offices. OutForce address The 30th Corporate Center Ortigas, 30 Meralco Ave, Pasig, Philippines Level 12/65 York St, Sydney NSW 2000, Australia
Insurance Support Services International Corporation (ISSI Corp) is a specialized business process solutions company that strives to provide the global insurance industry with strong support, stability and long-term peace of mind. Founded in 2010, ISSI Corp is a Manila-based company with over a decade of experience in supporting insurers with Contact Center Solutions, Back-office Support and Sales & Marketing. Among our core strengths and capabilities are our adaptability and network, which allow us to perform classical outsourcing services that could evolve into joint ventures. Our BPO operations serve US insurers (700+ FTEs) and US and Australian pet health insurers through our joint venture PetSure Services Inc. (450 FTEs).
Hello! We are iQor For our clients, customers, employees, and communities where we work and live, iQor creates meaningful connections by employing people with heart and technology with purpose. Our partners entrust us with their most precious relationships and look for us to share the same passion and enthusiasm for the brand as they do. This is the best part of our job. While we have our own culture and identity, we welcome our partners' cultures into our lives and share the same experiences to ensure the promise and quality they have come to expect from iQor are present within each interaction. At iQor, our culture starts with making people smile. Nurturing: We are focused on the employee experience and provide our team members a path forward to help them achieve their dreams. Our Virtual iQor University provides team members access to help them learn and grow. Formal and rigorous programs like our Scholars program offer a challenging and rewarding path to management. We work hard to provide each team member the right mentorship and support structure to guide and support them on their journey. Motivating: We know that employees are investing their time with us. We take this to heart and ensure that we create the right environment and tools to help energize and motivate our amazing employees. We built iQor Recognize to provide a virtual platform to recognize accomplishments but never miss a milestone and say thank you. Transparent: Every corner of iQor is focused on you. One of the more unique aspects of iQor is a real-time performance dashboard that each senior leadership team member has on desktop and mobile. No matter where they are, they can drill down into programs and see what is happening. Visibility into the business is not a secret. Our leadership team makes it a point of staying connected to you. We are open, honest, celebrate our successes, and address opportunities head-on, together as one team. Curious: A large number of our employees were born with a phone, app, or in the cloud. Times have changed, and so have we. Our focus is on keeping you ahead of what is next. Our digital CX services deliver amazing employee and customer experiences, discover new ways to enhance the customer journey and deliver on customer preferences for how they choose to interact and support your brand. Partners find our inquisitive nature helpful and thought-provoking in pursuit of their business goals.
Diversify Offshore Staffing Solutions (OSS) prides itself in providing a world-class offshore team for medium and large businesses, whether public or private. They aim to take businesses to the next level when it comes to acquiring talents in digital marketing, accounting, customer service, web development, and virtual assistance. Diversify Offshore Staffing Solutions office The company has two offices in Manila, both located in business districts. Twenty-Four Seven McKinley Building, located in Bonifacio Global City, lies a few minutes away from Market Market and SM Aura. adding to its convenience, it is also surrounded by residential buildings such as Serendra, venues such as BGC Arts Center and Maybank Performing Arts Theater, high-end restaurants, and banks. Meanwhile, Robinsons Summit Center, its Makati Office, is just right across Ayala Triangle Gardens. its location is known for its convenience with nearby office and residential buildings, recreational spaces, and public transportation. It is accessible by buses traversing EDSA and going PITX. Diversify Offshore Staffing Solutions address Brisbane Ground Floor, 108 Wickham Street, Fortitude Valley 4006, PO Box 159 Fortitude Valley Qld 4006 Sydney Level 24, Three International Towers, 300 Barangaroo Avenue, Sydney, NSW 2000, Australia Bonifacio Global City 27th Floor, Twenty-Four Seven McKinley Building, 7th Ave. Corner 24th Street, Bonifacio Global City, Taguig, 1634 Metro Manila, Philippines Makati 31st Floor, Robinsons Summit Center, 6783 Ayala Avenue, Makati, 1200 Metro Manila, Philippines New York The Seagram Building, 375 Park Avenue, Suite 2607, New York City NY 10152 U.S.A.
Archers Contact Solutions is a Philippine-based company that offers world class outsourced services. Started by a veteran Business Coach and an experienced Call Center manager, we concentrate on providing high quality services our clients expect - because we understand them. What sets us apart is the quality of our people, our high training standards, and mission to be the best in the industry. Talk to us today and let us help you grow your business.
DynaQuest is an award-winning Philippines-based IT & Blockchain solutions provider that deliver specialized offshore solutions for insurance, banking and healthcare sectors, with innovative solutions for emerging platforms that enable Blockchain and digital currency. Our specialized solutions scale with the frontier of disruptive technology in order to support business innovation.
SupportNinja was established in 2015, with the main aim of helping startups in overcoming their challenges, and succeeding in their line of businesses. It has been a pioneer in this regard, and has been able to succeed, where no one else has been able to make a mark. SupportNinja is based in Philippines, and tries to tap the business process outsourcing talent over there. The founders of the company have great experience with their previous ventures in managing servers, datacenters, and other technical issues that are faced by the other hosting companies across the world. With more than 3000 websites in its portfolio, and 7000 satisfied customers around the world, the company has a major presence in the global scenario. Some of the services provided by SupportNinja include Frontline support, feedback calls, welcome calls, customer upselling, and lead generation through prospecting, qualification, cold emails, and setting up appointments. Other than that, the company is also involved in moderating content through Social media indexing, filtering of content, and handling of reported content. They also provide back-office support through data entry, internet research and analytic reporting. With its innovative methodologies, the company helps the new and struggling startup companies to grow in a rapid manner.