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Global Outsourcing Firm (BPO) Index
The Global Outsourcing Firm (BPO) Index provides the first comprehensive, objective analysis of all outsourcing firms globally and is a strong indicator of a firm’s prominence. Outsource Accelerator spent 18 months researching firms and developing a robust methodology. We now track, analyze and rank over 2,300 firms globally.
Empowering your success: PCS stands at the forefront of the BPO industry, empowering businesses to thrive in today's competitive business landscape. We seamlessly integrate our expert, dynamic teams to work alongside you to drive results, give you back time and elevate your success. We specialize in providing top-tier business process outsourcing services tailored to meet the unique needs of our clients. With a keen focus on sustainability, we have established ourselves as a trusted partner for companies committed to forging a greener future. We are a New Zealand-based BPO firm with a global reach, boasting offices in both Fiji and New Zealand. Our presence in these locations gives us a unique blend of local expertise and international capabilities. We take pride in offering a comprehensive range of BPO services that encompass sales & marketing, customer journey management, finance, payroll, specialised technical support and back office processing. How we can support your business growth: Save up to 70% One of the top reasons companies turn to outsourcing for their business functions is the cost-effectiveness it offers. With outsourcing, you can slash your expenses by as much as 70% through the efficient solutions provided by PCS. Broaden your workforce horizons: Diversify your workforce by tapping into world-class teams. Make the most of PCS team's talents, skills, and expertise while keeping costs to a minimum. Instant expert teams: Our teams are composed of industry experts and elite professionals who work alongside you, bringing their knowledge and skills to the table. We don't just provide services; we collaborate with you to achieve results. Streamline your focus: With our global team working both remotely and on-site, including in New Zealand and Fiji, we offer a wide range of solutions that can be adapted to your specific location and needs. This flexibility ensures that we can cater to clients worldwide. Optimise your resources: PCS enables you to shed the expenses associated with maintaining an in-house team, from extra office space to additional desks. We handle overhead costs, allowing you to optimize your resources efficiently. Robust Security Measures: We prioritize the security of your data and business operations. Our comprehensive security protocols, including data encryption, access controls, and compliance with industry regulations, ensure the confidentiality and integrity of your information. By maintaining the highest standards of data security, we provide you with peace of mind, knowing that your sensitive data is in safe hands
Innovature BPO (Innovature Consulting Company Limited) is a Vietnam-based diverse, qualified and dedicated team that works 24 hours per day to help clients in North America, Canada, Australia and Asia-Pacific expand their global footprints with our Business Process Outsourcing (BPO) Services.
G4CE was established in 2010 and initially served various business in telecommunications and IT businesses in Australia and other countries. Over the years, G4Ce has evolved into a global outsourcing service provider that supports companies with their business processes from customer service and IT helpdesk to telemarketing and digital marketing campaigns. We have been helping companies achieve growth and scale up through efficient process management, allowing or clients to focus on their core business functions.
At Epic Virtual Outsourcing Services, we're your dedicated partners in transforming business operations. Our goal is to revolutionize your outsourcing experience by providing top-tier virtual assistance, impeccable customer service, and tailored solutions that elevate your business to new heights!
Set Up My Offshore is not just another outsourcing service; it is your pathway to accessing top-tier talent from around the world and optimizing your operations for success. Our commitment to excellence, personalization, and cost-efficiency sets us apart in the industry. What We Offer: 🌏 Global Talent Access: Tap into a vast network of skilled professionals spanning the globe, ensuring you find the precise expertise you need. 💼 Tailored Solutions: We believe that every business is unique. Our team works closely with you to design bespoke offshore solutions that align with your goals and objectives. 💰 Cost Savings: With our exclusive 50% discount on both recruitment fees and seating fees, we make offshore expansion an affordable reality, helping you save significantly. 🚀 Streamlined Setup: Leave the logistics to us. We handle everything from securing office space to setting up IT infrastructure, freeing you to focus on core operations. ⚖️ Compliance Expertise: Navigate international regulations with confidence. Our deep understanding of legal requirements ensures your offshore operations remain fully compliant. 📈 Scalability: Adapt effortlessly to changing business needs. Scale your offshore team up or down as required, maintaining flexibility and agility. 🌟 Proven Success: Join the ranks of satisfied clients who have experienced exceptional results and forged long-lasting partnerships with Set Up My Offshore. 📞 Customer-Centric Support: We are here for you every step of the way, providing ongoing support to ensure your offshore operations run smoothly and efficiently. 💡 Cutting-Edge Technology: Stay ahead with access to the latest technology trends and tools, enhancing the productivity and efficiency of your offshore teams. 💎 Transparency: No hidden costs or surprises. We believe in open communication, so you can plan your budget with confidence. The Next Step: We invite you to explore the boundless possibilities that Set Up My Offshore can bring to your business. Let's schedule a call to discuss how our unique services can align with your goals and drive your success. Your journey to global expansion and cost-effective talent acquisition starts here. Don't miss out on this transformative opportunity. Together, we can unlock your business's full potential on a global scale.
20four7VA is a trusted remote hiring company specializing in cost-effective, end-to-end offshore contract staffing solutions. We provide customizable and scalable offshore outsourcing services to businesses worldwide. We have helped 3000+ companies grow their market share by providing them with on-demand access to our global community of 750+ offshore contract talent.
PEAK Outsourcing evolved from a concept that set out to better the experience and client expectations when outsourcing to the third-largest English-speaking country in the world, the Philippines. We were once a client, so we know what it is like and we understand the fears of having a working and financial relationship with someone overseas. We took all the headaches and uncertainties we experienced, along with surveying other clients whom we outsourced, and devised a program to fix those issues that were always recurring. We knew the concept of outsourcing could be a huge benefit for a client, and that there had to be a better way of doing so, so we set out to make these changes.
At CDM Direct, we are dedicated to providing exceptional customer experiences through seamless journeys across multiple channels. Our solutions integrate various platforms, enabling customers to navigate effortlessly without any disruptions. With a focus on enhancing customer experience supported by our parent organisation, TKW Research, who are experts in real-time Voice of the Customer tracking. We transform valuable real time transaction based feedback into tangible actions, ensuring your business stays ahead in meeting customer needs. Simplifying purchase channels is another area of expertise at CDM Direct. Whether you require support for your online store, eCommerce offerings, or a combination of digital platforms and outbound calling, our team has the necessary skills to make your business the top choice for your customers. In the digital landscape, we understand the importance of maintaining a human touch. Our comprehensive live chat solutions capture valuable customer data, empowering our expert team to engage with the right contacts effectively. By prioritizing personalized interactions, we ensure that your customers feel valued and heard. Partner with CDM Direct to unlock the full potential of connected customer journeys, enhanced experiences, streamlined purchase channels, and the human touch in the digital age. Elevate your business and surpass customer expectations with our exceptional services.
MultiplyMii is a market leader in remote staffing. We have a proven record of success in helping businesses from around the globe build their own productive and cost-efficient Filipino teams. MultiplyMii moves past the traditional Virtual Assistant model by attracting the top 5% of the Filipino talent pool. MultiplyMii acts as a dedicated HR & Recruitment arm, helping businesses attract, retain, and upskill their coveted A+ specialists.
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Virtual Latinos is the first platform focused on connecting entrepreneurs, teams and agencies from the US, Canada and the world with virtual assistants and virtual professionals from Latin America. With clients in the United States, Canada, and others across the globe. Virtual Latinos provides time management solutions that help clients focus on business growth. The team at Virtual Latinos is built by highly professional college graduates who are skilled in administration, sales, marketing, bookkeeping, and a variety of other services. Each client is paired with a bilingual professional prepared to deliver quality solutions.
Established in 2009, Noon Dalton is a Global Business Services provider, offering customer experience (CX) and back-office support. We create customized, tech-enabled teams that deliver exactly what you need, when you need it. Our focus is on finding the right people in the right place, building the right process for you. The result is High Quality, Low Cost, High Impact. As a company, we strive for social sustainability with our global talent pool, and through Impact Sourcing, respect our people, and support their families, their communities, and the planet. Our clients engage us to build custom teams to help meet their growth targets, with leading-edge technology and the best talent for the best possible price. Creating industry-leading resources that are accessible by everyone.
Insurance Support Services International Corporation (ISSI Corp) is a specialized business process solutions company that strives to provide the global insurance industry with strong support, stability and long-term peace of mind. Founded in 2010, ISSI Corp is a Manila-based company with over a decade of experience in supporting insurers with Contact Center Solutions, Back-office Support and Sales & Marketing. Among our core strengths and capabilities are our adaptability and network, which allow us to perform classical outsourcing services that could evolve into joint ventures. Our BPO operations serve US insurers (700+ FTEs) and US and Australian pet health insurers through our joint venture PetSure Services Inc. (450 FTEs).
Outsourced is a leading Business Process Outsourcing (BPO) in the Philippines providing premium offshore staffing and remote staff outsourcing to companies worldwide. With over 10 years experience and 500 staff dedicated to over 200 international clients, we specialize in providing professionals of the highest standards who continue to exceed our client's expectations. We help our clients scale their businesses by delivering custom built dedicated remote teams combined with our ISO certified quality systems and information security, and backed by our award-winning 24/7 service and support. Our state-of-the-art offices are based in Manila, Pampanga and Cebu and we also deliver home-based remote staff located all over the Philippines.
GetCaller’s goal is to empower small to medium-sized companies to afford call center services and admin tasks, leveling out the playing field by bringing smaller enterprises to the same level as the “big guns.” GetCallers is tailored to meet the needs of smaller businesses, with agents ready to assist with cold calling, cloud call centers, live chat support, and virtual assistance - all at unheard-of prices in the BPO market. We serve a broad spectrum of businesses across numerous industries. We have been empowering our clients with qualified agents and sophisticated technology since 2008, sparking a unique synergy responsible for lower costs, higher profit margins, and most importantly, better service that boosts satisfaction and creates long-lasting relationships with customers.
Staff Outsourcing was founded to serve the needs of our sister eCommerce company. As a fast-growing ecommerce company in the early 2000s we had a need for top-tier talent across multiple job roles. We had extreme difficulty hiring for those roles in the Midwest of the US where we are based and explored other solutions. We hired an outsourcing company, and it was a unmitigated disaster. We knew we could do better and went about forming our own office in Cebu, Philippines. Enter Staff Outsourcing – We started with a small 8 seat office, and it has now morphed into a full-blown enterprise with nearly 1000 team members. We have multiple floors of a Class A building in the Cebu Business Park. Our neighbors include many Fortune 500 companies and various global business powerhouses. At Staff Outsourcing we are very proud of our facilities, and it allows us to attract and retain top-level employees for our clients. We have triple redundancy internet running into our facility and a full building backup generator for power. We are experts in eCommerce and have sold almost a billion dollars online through our sister company. We bring this wealth of experience to serve our clients. Our clients love the fact that we are USA owned and manage to align well with business goals and processes in their home countries. Our goal at Staff Outsourcing is to be a key partner for our clients and to truly make a difference in their operations. We provide not only a great work environment for our employees but also great benefits. We offer a competitive salary and benefit packages to attract and keep the best talents. Staff Outsourcing will never be the lowest cost provider, but we do provide the highest value and ROI for your firm. Over 95% of our current client base is from referrals and our average client grows their staff with us 500% in the first 12 months. We would be honored to have the opportunity to work with your company.
Archers Contact Solutions is a Philippine-based company that offers world class outsourced services. Started by a veteran Business Coach and an experienced Call Center manager, we concentrate on providing high quality services our clients expect - because we understand them. What sets us apart is the quality of our people, our high training standards, and mission to be the best in the industry. Talk to us today and let us help you grow your business.
Remotify is an Employer of Record solution that enables freedom, security and flexibility, because we want to make remote outsourcing simply excellent and sustainable for all. Remotify is a scalable, cost-effective remote hiring solution for founders and small to medium businesses globally.
Booth & Partners overcomes the challenges of businesses by understanding their needs. We help you drive growth and achieve a better way of working through our uniquely designed outsourcing solutions. Our goal is to co-evolve with our clients by taking them on a journey of business transformation, one that results in mutual growth and synergy. Our smart tailored outsourcing and HR solutions deliver high-quality results with reduced operating costs for companies of all sizes across a wide range of industries.
Located in Guadalajara Mexico, The Call Gurus is a fast growing Outsourcing Call Center of English speaking agents who call the United States on behalf of companies selling to and providing services for the United States population. Mexican call centers are booming with incredibly talented, professional and econonmic English speaking agents because the current US president is deporting Americanized Mexicans south of the boarder at record numbers. We are over a 1000 miles south of the boarder, so our turnover rate is a fraction of those located in boarder towns like
Answering Service Care (ASC) is a 24/7 live answering service for 4000+ businesses nationwide, serving all industries, including law firms, doctor's offices, insurance agencies, financial advising firms, and many more. ASC has over 45+ years of experience and almost 200 employees in over 3 offices located in NJ, NC, and FL. As a third-generation family business, ASC was built with a strong business culture centered around people, with many relationships lasting more than 20 years. Answering Service Care provides trained customer service professionals who can greet callers, perform lead intakes, schedule appointments, transfer calls, or relay messages directly. The customer service personnel who answer your calls are industry-trained professionals who know how to handle customer queries, so your clients can expect reliable and accurate messages at all times. We get it, so you don't have to! Never miss another call. Live chat for your website, 24/7. Give a great first impression to your customers. Save money on full-time receptionists. Integrate with 5000+ applications. Web and Mobile App. Appointment Scheduling. Spam Blocker. Call Recording. Bilingual Operators. Payment IVR. HIPAA and PCI Compliant. We Get It. Learn more at www.answeringservicecare.com
Integrated OS was formed in 2016 to allow us to reach other Partners in different Industries. We have and are continuing to help more than 50 Australian businesses focus on their goals by facilitating recruitment and setting up their own dedicated offshore teams in The Philippines. Integrated OS is now headquartered in the heart of Filinvest Alabang with close to 100 team members across varied industries in Australia. We are driven by our core values to deliver our commitment to our Partners and team members whilst helping reduce homelessness in The Philippines. The Integrated OS leadership team is comprised of passionate individuals with a wealth of knowledge and experience in the business outsourcing industry. Operating across a range of areas, each member of our team brings exclusive skills and diversity to ensure strong, structured and seamless outsourcing services. We use our tailored outsourcing skills and professional backgrounds to build teams that will contribute to the overall success of your business.