Maadi technology park, 4234104, cairo , Cairo
$500 mil. - $1 bil.
Wael Moustapha, CEO
About Xceed: Review and comparison
Xceed is a global provider of quality, multi-lingual Business Process outsourcing (BPO) services and engaged in managing extensive outsourcing and leasing agreements with Key Government Accounts and Global companies.
Currently we have seven sites within Egypt in addition to one site in Morocco and one site in Mauritius with an operating capacity of more than 10,000 web-enabled multi-channel workstations supporting a wide array of inbound and outbound services in ten( 10 ) diﬀerent languages (Arabic, English, French, German, Spanish, Italian, Turkish, Russia, Greek and Ukrainian).
One of the most challenging aspects of business management and development is finding solutions for your software needs. Not only that, but also maintaining the various updates and glitches that come with them and finding avenues that meet new demands.
Xceed works as a BPO in that they offer these solutions to companies and continually work to upgrade their offerings so their clients don’t have to devote time to such issues. This service allows companies to operate without the additional stress of software selection and implementation.
Xceed’s BPO services and pricings
Capitalizing on our great success in contact center services, We extended our Portfolio of services to include “Shared services”
- CX Management Services
- Customer Care & Complaint managment
- Technical & Help desk Support
- Tele sales & Tele marketing.
- Order management
- Digital Services.
- Omni Channel (Voice, Email, Social media, Web chat)
- Chat bots
- Data Analytics
- Shared Services.
- Information technology outsourcing
- Finance & Accounting outsourcing
- Human Resource outsourcing
How Xceed outshines its competition
Xceed value proposition is simple; we offer highly qualified human resources and state-of-the-art infrastructure at highly competitive prices. Xceed ensures that products and services have a tangible operational value, along with a price structure that enhances the bottom line.
As part of Xceed’s firm commitment to providing world-class business process outsourcing services, our agents undergo a meticulously selected process of recruitment and training in order to achieve a superior level of service.
Xceed has an extensive operational knowledge base as well as innovative strategies that focus on evaluating clients’ existing business models and enhancing them to meet the desired outcomes of improving client satisfaction and long-term profitability. According to Xceed, innovation can be achieved through deploying technology/technical solutions to areas like Business Processes, Type of Services &Service Delivery.
Xceed is proud to say that we provide innovative end-to-end solutions based on in-house resources 100%. Our solutions department works hard to provide our clients with pioneering solutions, including AI, RPA ..etc. These solutions are comprised of advanced technical expertise, proven best practices methodologies, and global experience. Each in their realm, our experienced professionals work with clients to plan and design novel lifecycle solutions in order to address business requirements and needs. Existing models are continuously evaluated and reengineered through leveraging Xceed’s expertise and innovative edge to renovate across all facets of a solution lifecycle that includes Business Processes.
- Rasha Ezzeldin (Sales & Marketing Director)
Mrs. Ezz eldin is leading xceed’s sales & marketing Generating and growing business by combining sales strategies, business intelligence, and a company strategic marketing plan.
Throughout her years in xceed she has lead and closed deals that allowed the company to exploit new geographic markets and verticals, witnessing more than 50% annual growth since its inception, to be among the global 100 BPO players.
Prior to that, Rasha was Xceed’s Solutions & PreSales Director, aiming to scan the external environment for new technologies, identify potential ideas for new programs, and design risk mitigation resolutions for businesses associated with respective markets.
Among other responsibilities, Eng Ezz also ensures coordination and effective integration of the proposed solutions with regulatory guidance to meet the desired priorities and main objectives effectively. She uses her extensive experience with customers and ends users to successfully able to fulfill this. Mrs. Ezz El-Din graduated from the Faculty of Engineering at Cairo University and holds a BS in Electronics and Communications Engineering. She has also completed a Diploma in Communications Engineering from the National Telecommunication Institute (NTI) in Egypt.
- Wael Moustapha (CEO)
Xceed’s co-founder Wael Moustapha has contributed to the company’s breakthrough, development, and success since he joined the firm back in January 2002 as the procurement and administration manager. In 2005, he was promoted to procurement and administration director. He managed the selection, construction, full operation, and expansion of seven sites in Egypt and two in Morocco. He was involved in both the strategic planning and the day-to-day operations of the premises in particular.
Wael led the procurement and contract management, the facility management, the building and grounds maintenance, and the space management administration, in addition to the safety and security. Xceed’s board of directors appointed him in 2017 as the new chief executive officer for his vast experience and executive excellence.
Xceed reviews and comparisons
Our core objective is to deliver superior quality and value to our clients throughout the CRM lifecycle.
Our innovative solutions are based on evaluating the client’s existing business models and enhancing them to achieve the goals of realizing client satisfaction and long term proﬁtability
Xceed’s contact information
Xceed’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 20223223800.