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ZuZo

Overview

We are a Ghanaian-based BPO service provider that understands the importance of efficiency and effectiveness when running a successful business. Our goal is to provide world-class BPO services and create a fantastic customer experience and a lasting partnership with you.

What ZuZo offers its clients

Our agents are highly trained, and experienced professionals equipped to handle a wide range of business processes, from customer service and technical support to data entry and back-office operations. Our agents are well-trained and proficient in multiple languages, ensuring that we can cater to customers of different languages. Furthermore, our agents have an excellent level of English proficiency which will ensure that your customers will have a seamless experience.

How ZuZo outshines the competition

ZuZo has excellent site locations within Accra, Ghana, with deep thought into the demographics of Ghana and redundancy to ensure work is never impacted. The strategic locations have allowed us to have a talented pool of agents and ensure that we can offer our services at a competitive price. We understand the local and international markets and can tailor our services to cater to the specific needs of our clients.

ZuZo company structure

ZuZo, a distinguished Ghanaian Business Process Outsourcing (BPO) firm, is not only a beacon of excellence within the local business landscape but is also strategically poised to extend its top-tier services internationally. Founded and privately owned by a visionary Ghanaian entrepreneur, ZuZo stands as a testament to the potential of the nation's business community. Committed to fostering economic growth and innovation within Ghana, the company is equally dedicated to meeting the global demand for reliable outsourcing solutions. With a proven track record in delivering exceptional customer service, technical support, and an array of outsourcing services, ZuZo is now positioned to share its expertise and dedication with clients worldwide, contributing to the international success and growth of businesses.

In alignment with its vision, ZuZo envisions becoming a trusted global partner, bringing the Ghanaian ethos of excellence and commitment to organizations beyond national borders. This expansion initiative reflects ZuZo's commitment to providing value-added outsourcing solutions on an international scale, creating opportunities for collaboration, and delivering unparalleled service excellence. As ZuZo ventures beyond Ghana, it seeks to empower businesses globally, embodying a dedication to quality, innovation, and positive impact that defines its roots in the vibrant Ghanaian business community.

Sample highlight service offering of ZuZo

Start Small, Dream Big:
Begin your outsourcing journey with 2 dedicated seats. Perfect for those starting small but dreaming of monumental success! Pay for what you need and watch your operations flourish.

Seamless Scaling at Your Pace:
As your business grows, we grow with you. Our FlexiSeat Advantage ensures a smooth transition from 2 seats to over 50 seats – effortlessly adapting to your evolving needs. Scale up without the hassle!

Affordability That Resonates:
Experience the luxury of scalability without the hefty price tag. Our rates are designed to be pocket-friendly, ensuring you get exceptional services at a price that won't break the bank.

Headquarters

Plot 87 Nii Odai Ayiku Street , 233, Accra , Greater Accra

Public or Private

private

Seats or staff

50

Revenue

Unknown

Industries
  • BPO
  • BPO industry
  • Consumer Services
  • Ecommerce
  • Educational Businesses
  • Healthcare
  • Insurance
  • IT Services and IT Consulting
  • Non Profit
  • Retail
  • SaaS
  • Telecoms

Details

Executive

-

Year Founded

10/16/2018

Countries of fulfillment

-

Sectors
  • Admin Support
  • Agency Contract Partner
  • Customer Service
  • Full service BPO
  • Human Resource & Legal
  • IT Services and IT Consulting
  • Outsourcing Consultancy
  • Seat Leasing BPO
  • Software & Application Development
  • Specialized BPO Vertical
Contact information

+233240526570

https://zuzogp.com


About ZuZo: Review and comparison

ZuZo is a Ghanaian contact center and consultancy services provider for local and international clients.

The firm has taken pride in providing world-class BPO services and optimized customer experience for over five years. They aim to make 24-hour customer service accessible for businesses of all sizes.

ZuZo is armed with experts trained to handle various business processes. Their offerings range from customer service and technical support to data entry and back-office operations.

The company is committed to bringing Ghanaian excellence and commitment to organizations within and outside Ghana.

Trusted by over 1,000 clients, they work to understand a client’s needs and help them deliver a superior customer experience.

ZuZo Outsourcing

ZuZo is located in Accra, Ghana. Being the land of opportunities and innovation, the country is an ideal gateway to Africa and one of the most viable destinations for foreign investment.

Its abundance in terms of workforce and business potential must be one of the reasons for ZuZo’s establishment in the country. This strategic move helps them leverage Ghana’s experienced workforce and infrastructure to give the best service to customers worldwide.

Apart from this, the cost-effective labor in the country allows them to give quality workforce at an affordable rate.

ZuZo’s BPO services and pricings

ZuZo showcases a variety of contact center and cloud services, including the following.

  • Omnichannel contact center solutions
  • Outbound contact services
  • Inbound Inbound contact services – voice, chats, email, social media
  • Unified Communications as a Service (UCaaS)
  • Contact Center as a Service (CCaaS)
  • Facility management
  • Content moderation for social media and websites
  • Outbound lead generation
  • Emergency and helpdesk services, whether inbound or outbound
  • Back office services, including data entry, document processing, and image editing
  • Workforce management (WFM)
  • Quality control and training

ZuZo’s pricing

Pricing for ZuZo’s services is not openly available as it is based on specific services requested.

However, potential clients can receive a free quote by providing additional information on their specific needs. Interested parties can go through its website to request a demo of its services.

How ZuZo outshines its competition

ZuZo outshines with its hybrid solutions. While mostly focusing on cloud-based services, they are most known for their 24/7 live operator solutions, serving as their client’s dedicated team or extension of their in-house staff.

The firm also takes time to get to know a business through their live call free trial. Through this, organizations can ensure ZuZo’s offerings fit their needs.

Key executives

ZuZo’s current list of key executives and decision-makers is not publicly available as of the time of this writing.

ZuZo reviews and comparisons

ZuZo provides optimal customer service for organizations in and out of Ghana.

The firm leverages the Ghanaian workforce and infrastructure to provide its clients with round-the-clock customer support and cloud solutions. 

While we currently do not have any reviews for the firm, we would suggest comparing the firm to other outsourced contact center service providers in Ghana, as well as other BPO companies and call centers in other parts of the world.

ZuZo’s contact information

ZuZo’s main headquarters is located in:

Plot 87 Nii Odai Ayiku Street , 233, Accra , Greater Accra

Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call +233240526570.

References

ZuZo news, podcast & articles

No news, podcast & articles available for this BPO

ZuZo videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 2,300+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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