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Zoga Excellence Services (Z. E. S)


Zoga Excellence Services (Z. E. S) is a limited liability partnership registered in the Republic of Albania, Tirana City, for tax purposes. It is founded by Mr. Ertigen Zoga, a former Customer Care Services head of ZZGROUP. Mr. Zoga has brought together a highly respected group of relations specialists who have at least 10 years of combined experience each in this industry. The company’s headquarters are located in Tirana, Albania.

What Zoga Excellence Services (Z. E. S) offers its clients

The most common needs that we can fulfill are market researches, B2B customer services, B2C customer services, surveys(for statistical analysis and political elections), first level help desk, database or mailing list information, seminar or conference invitations. Costumer Experience and Inbound Services in Multisector.

How Zoga Excellence Services (Z. E. S) outshines the competition

Mission of ZZ Group is to provide clients with top quality call center services 24 hours-a-day, which provides our clients with the greatest chance of communicating with their end customers. We do B2B and B2C services including inbound services, including all the social media that is put on the end client’s disposition such as Facebook page, Whatsapp, Skype, web-chat, email and every other communication tool the client wants to use.

Zoga Excellence Services (Z. E. S) company structure

We are Multichannel company operating the last 10 years in different sectors. We are a SME BPO owned by Ertigen and Edisjon Zoga , Albanian Entrepreneurs with proven experience in different Start Ups. The target is to bring ZZ Group in the Elite of the BPO/GBS Sector.

Sample highlight service offering of Zoga Excellence Services (Z. E. S)

ZZ Group is providing tailored Payment Program Regardless the demand of the Costumer, Even if its a Highly demanded Language or an Exotic language , the pricing stays the same.



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Ertigen Zoga, Business Partner

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Contact information


About Zoga Excellence Services (Z. E. S): Review and comparison

Z.E.S is an inventive Business Process Outsourcing (BPO) services provider. It is based in Tirana, Albania. The firm has been providing excellent services based on its wealth of experience in outsourcing solutions to its worldwide market since 2009.

The company promises to protect the data of every customer that works with them. They achieve data privacy through a cloud storage platform and VPN network. Using their services, you are assured of round-the-clock services. They are available twenty-four hours a day and seven days a week; this availability is the company’s mission.

As written on its website, the company’s vision is to be accessible to individuals and all types of companies who need its outsourcing services. They believe the vision can be done through the expertise and dedication of customer support specialists. The company’s current company size is 201 to 500 employees

Zoga Excellence Services (Z. E. S) Outsourcing

The firm can boldly affirm that its processes are customer-centric. The company works with the mentality that customers are the most critical assets of the business. Every customer is patiently listened to so that the required solution is provided with excellence. Z.E.S is a proud member of the Albanian Business Services Association.

Zoga Excellence Services (Z. E. S)’s BPO services and pricings

Z.E.S is an assertive outsourcing provider that delivers on what they promise. They offer the following services:

  • Banking systems and services;
  • Travel and hospitality services;
  • I.T and HighTech services;
  • Healthcare services;
  • Telemarketing and sales services.

Z.E.S’s pricing

Z.E.S’s pricing is very cost-effective and affordable. Every customers’ demand is treated individually and personalized. They aim to provide exceptional and excellent services that won’t break the bank.

How Zoga Excellence Services (Z. E. S) outshines its competition

The firm has a pattern it uses to achieve success and makes it stand out amongst its competitors in the industry. As noted on their official website, the success driving steps are:

  • A customer-centric mentality;
  • The company has a healthy ambition to stay on the top;
  • It strives for excellence in everything it has to deliver;
  • Positive and enthusiastic work spirit.

The company ensures to develop a strategic plan meeting the requirements of the business. They also put resources required for execution and see to it that it is excellently delivered.

The company has stated its keys to sustainability and profitability as follows:

  • To create long-term contracts. These contracts would demand constant monitoring or on-call services.
  • Close contact relationships with clients should be maintained. The ties will fuel repeat businesses and help obtain a high reputation.
  • Lay down a detailed experience for all clients in all the stages of relating with the company. The feedback system further helps to ingrain trust.

Key executives

Ertigen Zoga (Business Partner)

Erigen is a graduate of Tirana Business University. He is the CEO of Digital Albania Services. He is a profound businessman with expertise in digital services.

Zoga Excellence Services (Z. E. S) reviews and comparisons

Z.E.S is an innovative solutions center that aims to bridge the gap between you and your customers. They boost the light of your businesses to attract the right audience for you. 

We currently do not have any reviews for Z.E.S. We suggest a comparison of the firm to other like-minded BPO providers in Albania. 

Zoga Excellence Services (Z. E. S)’s contact information

Zoga Excellence Services (Z. E. S)’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call .

Zoga Excellence Services (Z. E. S) news, podcast & articles

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