Anti Spam Policy
1. The Anti-Spam Policy applies to Services involving electronic messaging provided directly by Outsource Accelerator Ventures OPC (“OA” or “Company”) or indirectly through the Customer’s use of system or software provided for use by OA. By using our Services customers/clients/users agree to comply with our Anti-Spam Policy.
2. In the context of electronic messaging, “spam” also known as junk email means unsolicited commercial email messages, especially (but not only) bulk email messages. We have a zero-tolerance spam policy.
3. A customer/client/user must not use our messaging facility or any of our other Services to store, copy, send, relay or distribute spam.
4. A customer/client/user warrants through use of the Services that, in relation to any electronic message sent, the intended recipient has given the express or clearly implied permission to receive an electronic message including one containing the subject matter of the electronic message being sent.
5. A customer/client/user agrees and warrants through use of the Services that they have taken all reasonable steps to obtain the express permission of the intended recipient and have their consent to receive an electronic message including one containing the subject matter of the electronic message being sent.
6. A customer/client/user shall ensure that the routing and header information including the emails “From” and “To,” the originating domain name and email address are true and accurate.
7. A customer/client/user shall not use subject lines that mislead the recipient about the contents or subject matter of the message.
8. A customer/client/user shall provide a one-click unsubscribe option in all emails and refrain from sending emails to persons who have opted out or un-subscribed from our mailing list. The request to opt-out from the mailing list should be honored within 10 days from the date of request.
9. A customer/client/user’s message must include a valid physical postal address. This can be a current street address or a registered post office box registered or a private mailbox registered with a commercial mail receiving agency established under Postal Service regulations.
10. A customer/client/user’s message must include a clear and conspicuous explanation of how the recipient can opt out of getting email in the future. The notice must be crafted in a way that’s easy for an ordinary person to recognize, read, and understand. Creative use of type size, color, and location can improve clarity.
11. OA’s messaging systems automatically scan all outgoing and incoming email messages, and will alert OA if a customer/client/user’s message appear to be spam.
12. OA reserves the right, exercisable at its sole discretion, to inactivate a customer/client/user’s electronic account/s or terminate the Services without any refund to the customer/client/user if the latter continues to use lists that have been advised as constituting spam, or regularly sends spam using the Services. OA also reserves the right to take legal action against a customer/client/user whose spam directly or indirectly interferes, interrupts or frustrates with the services provided by the Company to other customer/client/user’s services.
13. The Company reviews all imported email lists that are deemed to be large by OA and shall refuse or revoke permission for a customer/client/user to use those lists at its absolute discretion.
14. OA may also report incoming email as spam. In addition, OA reserves the right, exercisable at its sole discretion, to blacklist a customer/client/user’s IP addresses and domain names.
15. OA reserves the right to inactivate the customer/client/user’s electronic account/s or terminate the Services if the complaint rate for a customer/client/user’s electronic messaging is greater than the average rate of complaint for all customer/client/user of OA.
16. A customer/client/user agrees and acknowledges through use of the Services that no message filtering system is 100% accurate, and from time-to-time legitimate messages will be filtered out by OA’s systems.
17. The Company does not guarantee or warrant that all electronic messages sent or received through the website, system, services, or network will be received by the intended recipient, and accepts no responsibility for the non-receipt of the electronic message by the intended recipient. If a customer/client/user believes that a legitimate message it has sent has been filtered out by the OA’s systems, please advise the message recipient by another means.
18. A customer/client/user must take all reasonable steps to reduce the risk of a message being caught by the spam filters by implementing (without limitation) the following:
- (a) sending the message in plain text (instead of, or in addition to, HTML);
- (b) removing any message attachments;
- (c) avoiding the terminology and text styling typically used by spammers; and/or
- (d) ensuring a customer’s messages are scanned for malware before dispatch.
19. A customer/client/user must include the following in any electronic messaging sent using the Services provided by the Company:
- (a) An opt-out mechanism that instantly removes the customer/client/user from a subscriber list, and ensures that they do not receive another electronic message again. The mechanism must remain functional for at least 30 days after the original message was sent, must allow the unsubscribe message to be sent to whoever authorized the sending of the message, not necessarily any third party that sent it on their behalf, must be presented in a clear and conspicuous way, and be at low cost, or no cost, to the user.
- (b) The name and telephone contact details of the customer/client/user or sender (whichever is applicable).
20. In the unlikely event that a customer/client/user receives any message from OA or sent using its system that may be considered to be spam, please contact immediately OA. The company will be investigating the matter.