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OptimumCX is a US-based Contact Center providing secure, virtual customer support with more than 20 years of success in business outsourcing, serving a wide range of industries including Telecommunications, Security, Insurance, Legal, Travel, Healthcare, Education, Retail, Utilities, and Energy, Finance and more.

We understand that every customer contact is an opportunity to connect and build loyalty with your brand. We’ve founded our business on this connection and are committed to providing every customer with an exceptional experience. By blending service and technology, we provide data-driven solutions and work as a seamless extension of your organization to deliver unparalleled flexibility, exceptional value, and optimal results.



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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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