View all outsourcing firms


3.4/5 • Glassdoor rating


OptimumCX is a US-based Contact Center providing secure, virtual customer support with more than 20 years of success in business outsourcing, serving a wide range of industries including Telecommunications, Security, Insurance, Legal, Travel, Healthcare, Education, Retail, Utilities, and Energy, Finance and more.

We understand that every customer contact is an opportunity to connect and build loyalty with your brand. We’ve founded our business on this connection and are committed to providing every customer with an exceptional experience. By blending service and technology, we provide data-driven solutions and work as a seamless extension of your organization to deliver unparalleled flexibility, exceptional value, and optimal results.



Public or Private


Seats or staff



$10 mil. - $25 mil.





Peter Claypatch, CEO

Year Founded


Countries of fulfillment




Contact information


About OptimumCX: Review and comparison

For more than two decades, OptimumCX, a US-based contact center, has provided secure, virtual customer service to a wide variety of sectors, including banking, insurance, telecommunications, and other industries.

OptimumCX has helped their clients transform how they do business with cutting-edge technology that aligns your goals and your customers’ demands. Their clients benefit from this expertise in customer experience and revenue growth – no matter how big or small they are.

OptimumCX Outsourcing

OptimumCX manages its client’s customer service and sales via different communication channels. They utilize the latest technology to achieve their objectives of delivering superior customer service. 

The company is rapidly growing and prides itself in taking fast action to increase customer satisfaction and first-call resolutions for its loyal customers.

Their cloud-based SaaS Contact Center platform, OCX Cloud, provides the best of both worlds by combining world-class contact center technology with advanced business intelligence tools for an unmatched experience from anywhere in any country at any time.

OptimumCX’s BPO services and pricings

OptimumCX offers a variety of outsourcing services, including:

  • Technical support
  • Customer service
  • Sales/retention
  • Chat/Email/back office
  • Customer experience management
  • Multichannel contact center support

OptimumCX’s pricing

The cost of their services will be determined by the demands of the company and the needs of its customers. For more information, visit the company’s site and request a quote.

How OptimumCX outshines its competition

OptimumCX believes that it has the best team of agents in the industry. They have proven their abilities repeatedly by achieving high scores on critical metrics, creating customized packages that fit their client’s needs, and remaining flexible and scalable.

Value and results

OptimumCX is a profit center that seeks to enhance its client’s corporate objectives while decreasing the cost per call/sale and increasing lifetime customer value. 

They do this by building a win-win working formula with their partners. Optimum’s performance targets include decreasing costs associated with sales & service interactions.

Agility and scalability

When change occurs, larger centers cannot quickly retool or train employees in new skills. Their ability to adapt and prosper makes them an invaluable partner for any organization looking to excel at customer service while also staying competitive in the market.

Customized collaboration

Optimum’s collaborative nature allows them to offer flexible service delivery models. They work within their client’s needs and budgets to provide flexible and customized solutions. Small and large businesses can expect to have their needs met.

Key executives

Peter Claypatch (CEO)
Since February 2013, Peter Claypatch has been the CEO of OptimumCX (formerly Fusion Contact Centers). Mr. Claypatch worked as the CFO of Fusion from March 2008 until February 2013.

Shane Jackson (CCO)
Shane has spent most of his career establishing and strengthening client relationships via strategic partnership activities, which boost client market share, reduce operational procedures, and improve profitability. Shane has utilized his expertise in operations, client services, marketing, and sales for more than two decades.

Kathy Keroack (Sr. Director of Operations)
Retention, sales, and corporate escalations are Kathy’s primary areas of expertise. She is in charge of high-profile clients and is responsible for building the team, increasing income, and supervising training initiatives.


OptimumCX reviews and comparisons

When it comes to customer service and business process outsourcing (BPO), go no farther than OptimumCX. Although we have no reviews of OptimumCX yet, we recommend comparing the company to other midsize BPO providers in Nevada and around the country.


OptimumCX’s contact information

OptimumCX’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call 775-499-6400.

OptimumCX news, podcast & articles

No news, podcast & articles available for this BPO

OptimumCX videos & images

No videos & images available for this BPO

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.