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1.7/5 • Glassdoor rating


We have outsourced call centers in Omaha Nebraska, Jamaica, and Latin America. We specialize in Nearshore Call Centers in both English and Spanish language. All data remains in the USA! Typical hourly rate is $17 per hour. Please call for more information.



Public or Private


Seats or staff



$1 mil. - $5 mil.





Roberto Castillo, COO

Year Founded


Countries of fulfillment




Contact information


About xtDirect: Review and comparison

xtDirect is a leading provider of Business Process Outsourcing services and solutions provider based in Omaha, Nebraska. xtDirect has been offering various business solutions, at affordable rates, to several enterprises since 2001.

xtDirect has accumulated the skill, resources, and technology required to provide the best guidance to any enterprise regardless of its industry and location. This firm draws on its experience to generate the best tried and tested solutions for their clients. 

xtDirect Outsourcing

The firm has over 16 years of outsourcing experience in the BPO industry, covering Omaha, Nebraska, Miami, Jamaica, and Latin America. During that time, xtDirect has created an excellent reputation and vast knowledge and skill base. 

The company size is about 201 to 500 employees, with 25 working LinkedIn staff. The typical hourly rate is $17 per one hour, with call languages in English and Spanish.

xtDirect’s BPO services and pricings

xtDirect is a reliable outsourcing provider that offers clients the following services:

  • Government Unemployment Services
  • Managed Cloud Call Center Technology
  • Full-Service Call Center Outsourcing
  • Business Process and QA Outsourcing
  • Call Center Consulting

The firm provides these services to several enterprises regardless of their industry of specialization. Some of these companies are in the telecommunications, e-commerce, financial sectors, among several other fields.

These solutions help to optimize companies’ business processes and deliver a fantastic customer service experience. 

xtDirect’s pricing

Pricing depends on the needs of clients. However, xtDirect prides itself on affordability and reasonable pricing. You only have to reach out to the company for more information.

How xtDirect outshines its competition

Apart from years of experience in providing BPO services to companies from various sectors, the company also helps boost sales and improve customer satisfaction by utilizing the cloud call center technology and enhancing customer experience by providing business process and QA outsourcing service. Providing these services also helps to reduce operational costs.

xtDirect also improves customer engagement with flawless call center services. All these resources help xtDirect and clients to sustain 100% business integrity. The customer-centric and friendly business approach is xtDirect’s unique quality. To effectively engage their customers, they use social media, email, and call services, among other means of effective communication.

Key executives

Roberto Castillo (COO)

Roberto Castillo is xtDirect’s Chief Operating Officer. He has been in this position since 2019, and is regarded as an Outsourcing leader.

Sasha Tomilson (Director of Marketing)

Sasha Tomilson is the Director of Marketing for xtDirect and has been since 2011. She is an expert in the field of marketing with various certifications under her belt. 

xtDirect reviews and comparisons

xtDirect is a reliable and innovative marketing and advertising outsourcing brand with the resources to help your brand succeed. We do not have any other reviews of xtDirect at this time, but we recommend comparing xtDirect to other large US-based BPO outsourcing companies.

xtDirect’s contact information

xtDirect’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 402-502-0563.


xtDirect news, podcast & articles

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About OA

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The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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