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4.4/5 • Glassdoor rating


Imagine. Explore. Discover. With TM ONE

Exploration is a journey fuelled by imagination that leads to invention and discovery. The possibilities are limitless, endless, and infinite. It is this continual quest to imagine, explore and discover that moves the human race forward, that takes transformation forward.



Public or Private


Seats or staff



$25 mil. - $50 mil.





Ng Kenny, Sourcing Manager

Year Founded


Countries of fulfillment




Contact information


About TM ONE: Review and comparison

TMOne offers award-winning expert digital services and solutions and partners with major companies like Cisco, Jcorp, PBA, Tambun Indah, QSR Brands, Iskandar Regional Development Authority, and more, making them one of the strongest digital services in the region.

TMOne is the business-to-business side of Telekom Malaysia Berhad and works to connect businesses within the public sector to digital solutions through connectivity, cybersecurity, and smart services. They strive to make business solutions better in Malaysia and around the world.

TM ONE Outsourcing

Founded in 1984, the main headquarters of TMOne is in Kuala Lumpur, Malaysia, with several offices scattered throughout the island country.

TM ONE’s BPO services and pricings

TMOne offers cloud services, cybersecurity, connectivity, smart services, data center, BPO, and collaboration services. This includes the following:

  • SAP on cloud
  • Digital banking
  • AI and big data analytics
  • Enhanced security
  • VSAT
  • xDSL
  • LTE
  • Ethernet
  • Networking
  • End-to-end service
  • 24/7 monitoring
  • Environmental sustainability
  • Central controls
  • Low cost
  • Automated alerts
  • Traffic and parking systems
  • Co-location of hardware
  • Managed hosting
  • Backup and disaster recovery
  • Datacenter infrastructure management

This is not a comprehensive list of their services, however. TMOne has so much to offer that there’s a high likelihood they have services that suit your needs.

TMOne’s pricing 

Pricing at TMOne depends on the level of services you require. For more individualized quotes, contact the company directly.

How TM ONE outshines its competition

TMOne makes things easier for customers through communication, businesses via collaboration, and the nation by supporting socio-economic developments and initiatives. The heart of TMOne is to improve the quality of life for everyone involved with their corporation.

By putting people and lives first, this company sets itself apart from the competition as a company that truly cares about its long-lasting footprint on business and community alike.

Key executives

Shazurawati Abd Karim (Executive Vice President) 

Shazurawati became EVP in August of 2021 and maintained her previous role as Vice President of Business Services. She’s been with the company for more than 20 years. She has a Masters of Arts, Masters of Engineering, and Bachelor of Arts from Cambridge University in London and completed a leadership program at Stanford University in the USA.

Fatimah Mis (Chief Financial Officer and Vice President) 

Fatima became the CFO of the company in July of 2021. She earned a Bachelor of Commerce from the University of Wollongong in Australia and a Masters of Business Administration from Universiti Teknologi Malaysia. With more than 20 years of experience in finance, she brings expertise and experience to the TMOne team.

TM ONE reviews and comparisons

TMOne provides excellent ICT services and digital business solutions throughout Malaysia. The company consistently earns high reviews and honors, including the Cisco Awards in 2014, 2016, 2017, and 2018. Continually recognized throughout Malaysia, they have high standards across the board.

They’ve received the Contact Center World Award for the Asia Pacific Region multiple years and earned Malaysia’s Best Brand Award in 2018. Their continued excellence accompanies your business solutions and guarantees that they will work hard for your business needs.

TM ONE’s contact information

TM ONE’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

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In addition, you may email them at [email protected] or call .


TM ONE news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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