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Merchants SA

About

Merchants is a leading customer management partner specializing in business process outsourcing (BPO) that delivers customer experience and customer interactions. We believe that people matter, so we focus on using the right technology to create the right experience for people.

We have been creating and managing contact center operations around the world to blue-chip clients since 1981. Our services and solutions are built on tried and trusted models, systems, and processes that are based on best-practice standards in the contact center industry.

We are passionate about people. Our ability to attract the best talent, coupled with our rich history of success and innovation across different industries around the world, is what differentiates us from our competitors.

We are pioneers in the contact center industry with over 30 years of experience in creating and managing contact center operations around the world. Our services and solutions are built on tried and trusted models, systems, and processes that are based on best practice standards.

We are passionate about people. Our ability to attract the best talent, coupled with our rich history of success and innovation across different industries around the world, is what differentiates us from our competitors.

What Merchants SA offers its clients

We listen. To understand your needs, and to deliver on our high-quality service standards, we treat your business as if it was our own. Customer listening, communication, and quality management come standard with every engagement you have with our team, and we provide workforce management, quality, and management information to help you make better business decisions.

How Merchants SA outshines the competition

Our Vision is to be the first truly digital outsourcer with global capability, providing multi-lingual, omnichannel customer experiences through the deployment of world-class expertise and cutting-edge technology to create the right experiences for our people.

Merchants SA company structure

Telco

Sample highlight service offering of Merchants SA

Business Process Outsourcing, Technology Capability Assessment, Knowledge Management, Quality Management, Contact Centre as a Service, Consulting Services, Contact Centre IT Outsourcing, Back Office BPO, and Support Services

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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