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Merchants SA

3.1/5 • Glassdoor rating


Merchants is a leading customer management partner specializing in business process outsourcing (BPO) that delivers customer experience and customer interactions. We believe that people matter, so we focus on using the right technology to create the right experience for people.

We have been creating and managing contact center operations around the world to blue-chip clients since 1981. Our services and solutions are built on tried and trusted models, systems, and processes that are based on best-practice standards in the contact center industry.

We are passionate about people. Our ability to attract the best talent, coupled with our rich history of success and innovation across different industries around the world, is what differentiates us from our competitors.

We are pioneers in the contact center industry with over 30 years of experience in creating and managing contact center operations around the world. Our services and solutions are built on tried and trusted models, systems, and processes that are based on best practice standards.

We are passionate about people. Our ability to attract the best talent, coupled with our rich history of success and innovation across different industries around the world, is what differentiates us from our competitors.

What Merchants SA offers its clients

We listen. To understand your needs, and to deliver on our high-quality service standards, we treat your business as if it was our own. Customer listening, communication, and quality management come standard with every engagement you have with our team, and we provide workforce management, quality, and management information to help you make better business decisions.

How Merchants SA outshines the competition

Our Vision is to be the first truly digital outsourcer with global capability, providing multi-lingual, omnichannel customer experiences through the deployment of world-class expertise and cutting-edge technology to create the right experiences for our people.

Merchants SA company structure


Sample highlight service offering of Merchants SA

Business Process Outsourcing, Technology Capability Assessment, Knowledge Management, Quality Management, Contact Centre as a Service, Consulting Services, Contact Centre IT Outsourcing, Back Office BPO, and Support Services



Public or Private


Seats or staff



$100 mil. - $250 mil.





Jamil Adair, President/CEO

Year Founded


Countries of fulfillment




Contact information

27 11 215 0100.

About Merchants SA: Review and comparison

Merchants Dimensions Data (or Merchants) is one of the oldest outsourcing companies in South Africa. In business since 1981, Merchants is focused on great customer service, technology, and data collection. 

Originally a pioneer in the data science industry, Merchants has established itself as one of the most experienced and trusted BPOs available. The company has satellite offices and services around the world for customer contact and service. 

Merchants South Africa is no exception to this rule. Like the rest of the Merchants locations, the South African branch focuses on giving the best to its customers and employees, with the processes put in place by experience and best practices.

Merchants SA Outsourcing

South Africa is a booming economy for call center and outsourcing companies. Because it’s located almost directly between the United States and Australia, it offers options for customer service in both time zones. 

The company is already a leading provider of call center services, but it can go even further. They proudly focus on customer service and support worldwide. Merchants has a goal of going completely digital to cut back on costs and provide more widely available services. 

Merchants SA’s BPO services and pricings

While the company focuses on contact centers worldwide, Merchants’ website lists all of the other outsourcing services it offers: 

  • Technology capability assessment 
  • Knowledge management 
  • Contact centers 
  • Consulting services 
  • Back office BPO
  • Support services 
  • IT outsourcing (specializing in contact centers) 
  • Quality management and assurance 
  • Business process outsourcing

Merchants SA’s pricing

Merchants’ pricing varies depending on the project. However, they are less expensive than several other South African outsourcing companies because of the worldwide branding. Merchants will continue to decrease in price, especially as they use more and more automation.

How Merchants SA outshines its competition

Merchants’ use of technology to streamline their services has garnered them praise from multiple clients. Instead of waiting on hold or encountering someone who speaks a different language, Merchants has established a worldwide network of online workers and computers that are multilingual and capable of helping customers. 

With growing technological abilities and a focus on the customer, Merchants has earned its place among the top outsourcing providers in the world. The company is one of the oldest in South Africa and a pioneer in the industry. 

Key executives

Zain Patel (Managing Director)

Zain Patel is the managing director of Merchants and has worked with the company for several years. He focuses on reaching out to clients and sourcing new ideas for contact centers. Zain directs the South African branch of Merchants. 

Eteboheng Llale (Financial Executive)

Etebohend Llale has been with the company for over a decade and ensures that Merchants remains financially and technically ahead. She is known for being a strong leader in her field and working with those around her for the betterment of the company.

Merchants SA reviews and comparisons

While Merchants has been around for years, the South African branch is relatively new. There are very few reviews from customers or comparisons between competitors. However, employees rate it highly on Glassdoor, and the company’s longevity speaks for itself.

Merchants SA’s contact information

Merchants SA’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 27 11 215 0100..

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