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Gexel

About

For over 15 years, Gexel aims at developing strategic partnerships and collaborations with its clients.
Our consultative approach is based on analyzing and understanding not only your business needs but also those of your clients.

We use our expertise and the feedback collected from our agents to continuously improve our services.
We are the client experience specialists. Whether it is for inbound calls (customer service and technical support), outbound calls (sales) or consulting services, our French and/or English services will be adapted to your needs while helping you achieve your goals.

Headquarters

-

Public or Private

Private

Seats or staff

501-1,000

Revenue

$100 to $500 million (USD)

Industries

-

Highlights

Alexa ranking

13,144,660

Domain Authority

14

Site traffic

18

OA ranking

-

Glassdoor rating

3

CrunchBase ranking

-

Details

Executive

Roberto Depani, President & CEO

Year Founded

1998

Countries of Fulfillment

-

Sectors

-

Contact information

1-844-212-5472

https://www.gexel.com/en/

Social media

-

About Gexel: Review and comparison

Gexel is a highly diversified call center and Business Process Outsourcing provider based in Montreal, Quebec. This company has been providing call center, customer contact, and back-end solutions to a variety of industries since 1998.

Gexel has split its focus into three main areas of the telecommunications industry: customer service and support, automated communications, and back-end services such as data entry and social media monitoring.

The company has grown significantly since its founding in 1998, with over 1,000 employees at five different locations, and a revenue of $100 to $500 Million.

Gexel Outsourcing

Though it does offer automation services, Gexel takes pride in its “human interaction” focused model. Located in Montreal, Quebec, this company has expanded to include five locations and takes pride in being a major employer that participates in local communities.

They are unique in that they focus on three main branches of customer service. Some of these services overlap, but that only adds to their flexibility. They primarily support the industries of telecommunications, retail and distribution, consumer packaged goods, and travel and hospitality. 

In 2016, Gexel launched a sister company called Gexel Finance. Gexel Finance is a brokerage firm with its own call center, workforce, and expertise over a wide range of insurance types. Gexel Finance primarily supports the insurance and finance industries.

Gexel’s BPO services and pricings

This company is a diverse and innovative customer service and call center that provides the following services:

  • Customer Service
  • Bilingual Support
  • Sales and Promotions
  • 24/7 Support
  • Real-Time Ordering/Campaign/Complaint Management 
  • Technical Support
  • Automated Communications
  • Installation Confirmation
  • Automated Notifications
  • Customer Satisfaction Surveys
  • Social Media Monitoring
  • Back Office Operations
  • Reporting and Performance Analysis

Gexel’s prices

 The company’s prices are not listed on their official website. Rates most likely depend on the type of service the client needs, the complexity of the project, time frame, and turnaround.

How Gexel outshines its competition

With its bilingual capabilities and varied approach to call center services, Gexel outshines its competition with its inherent versatility. 

In addition to providing real-time agents for a number of different services, Gexel offers its eMerge platform. eMerge is their cost-effective solution for reaching specific markets and hearing responses in real-time. 

This service is compatible with residential and mobile phones, text, and email. The company creates a fully customized service plan for each of its clients.

Key executives

Robert Depani (President/CEO)

Robert has been president of the company since October of 2014. He holds a Bachelor’s in Engineering from McGill University and has served as a Partner at IMB and VP of Information Technology and Collaboration Solutions at TELUS.

Gexel reviews and comparisons

Gexel is a customer service and call center BPO based in Montreal, Quebec. They have received a three-star rating on Indeed and Glassdoor from a small pool of reviewers. We recommend comparing them to other call center Business Process Outsourcing providers in the Quebec and greater Canadian area.

Gexel’s contact information

Gexel’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1-844-212-5472.

References

https://www.glassdoor.com/Overview/Working-at-Gexel-EI_IE454216.11,16.htm

https://www.crunchbase.com/organization/gexel-telecom

Gexel news, podcast & articles

No news, podcast & articles available for this BPO

Gexel videos & images

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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