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CDM Direct

0.0/5 • Glassdoor rating


At CDM Direct, we are dedicated to providing exceptional customer experiences through seamless journeys across multiple channels. Our solutions integrate various platforms, enabling customers to navigate effortlessly without any disruptions. With a focus on enhancing customer experience supported by our parent organisation, TKW Research, who are experts in real-time Voice of the Customer tracking. We transform valuable real time transaction based feedback into tangible actions, ensuring your business stays ahead in meeting customer needs.

Simplifying purchase channels is another area of expertise at CDM Direct. Whether you require support for your online store, eCommerce offerings, or a combination of digital platforms and outbound calling, our team has the necessary skills to make your business the top choice for your customers.

In the digital landscape, we understand the importance of maintaining a human touch. Our comprehensive live chat solutions capture valuable customer data, empowering our expert team to engage with the right contacts effectively. By prioritizing personalized interactions, we ensure that your customers feel valued and heard.

Partner with CDM Direct to unlock the full potential of connected customer journeys, enhanced experiences, streamlined purchase channels, and the human touch in the digital age. Elevate your business and surpass customer expectations with our exceptional services.

What CDM Direct offers its clients

Outsourcing strategically to CDM Direct can give your business the advantage it needs. By leveraging our expertise, you'll deliver exceptional service to your customers while intelligently managing your in-house resources, boosting productivity and operational efficiency. Stay ahead of your competitors and achieve optimal success.

But that's not all. Partnering with CDM Direct brings even more benefits to your business. With our top-notch service and support, you'll see increased customer loyalty and enhanced business value. These elements are vital for the overall growth and success of your business.

So, experience the advantages of accessing skilled expertise, focusing on core business objectives, providing 24/7 support, gaining a competitive edge, and driving business success by partnering with CDM Direct. Let us help you reach your goals while delivering exceptional customer service that propels your business to new heights. Elevate your business to the next level with CDM Direct.

How CDM Direct outshines the competition

CDM Direct offers seamless blending and tracking of different contact types, ensuring consistent customer service. Our intelligent platform enables customizable routing plans and quick adjustments from any location.

Enhance customer experiences with IVR and self-service options, capturing customer information for targeted routing and offering callback options. Measure satisfaction with post-call surveys and benefit from comprehensive call recording across multiple channels.

Our scalable omni-channel solutions cater to businesses of all sizes, delivering optimal performance regardless of call volume or agent count.

Partner with CDM Direct for efficient contact handling, personalized routing, and scalable omni-channel capabilities that elevate your customer service.

CDM Direct company structure

We are part of the TKW Research Group of companies, one of Australia and New Zealand's largest market research organisations.
CDM Direct was carefully developed based on the feedback from thousands of interviews with senior executives across ANZ about what they saw as the gaps in their customer service offerings.
Since 2015 CDM Direct has been bringing a unique, research based approach to the BPO space.
We are customer insights driven with highly developed processes for feeding back what customers are actually experiencing as they transact with our clients.
This is not some type of NPS process but a fact based insight as people deal with our clients - its real!
We provide all of the BPO services - inboound customer care, back office administration, co-sourcing and staff leasing.

Sample highlight service offering of CDM Direct

A free trial of up to 5 agents from our Fiji office for 1 week should your organisation subsequently sign up for a long term arrangement (>6 months). Speak to our representatives for the detailed Terms & Conditions


83B Hartnett Drive, 3198, Seaford, Vic

Public or Private


Seats or staff



$25 mil. - $50 mil.

  • Consumer Services
  • Digital Marketing
  • Ecommerce
  • Energy
  • Financial Services
  • Government
  • Healthcare
  • Hospitality
  • Others
  • Retail
  • Telecoms
  • Transportation
  • Travel
  • Utilities



Kris Ram

Year Founded


Countries of fulfillment
  • Australia
  • Fiji
  • New Zealand
  • Admin Support
  • Customer Service
  • Full service BPO
  • Seat Leasing BPO
  • Specialized BPO Vertical
Contact information

+64 21 246 8879

About CDM Direct: Review and comparison

CDM Direct was established more than 25 years ago. It has emerged as a leading provider of contact center services, operating both on-shore and near-shore. 

Since its inception, the company has prioritized equipping its agents with cutting-edge technology and ensuring they receive ongoing training in the latest techniques. This commitment guarantees that clients have access to top-notch industry expertise. 

CDM Direct enables its clients to concentrate on their core business operations by handling the intricacies of running a contact center.

CDM Direct Outsourcing

CDM Direct is an Australian-owned customer experience management group with extensive expertise in delivering customer experience, acquisition, and retention solutions to numerous Australian and international enterprises. 

With a decades-long track record, CDM Direct caters to many clients, including small and medium-sized businesses, including large corporate and government entities. 

Its contact centers in Melbourne, Sydney, and Auckland serve clients across diverse industries such as insurance, the prominent four banks, healthcare, and fast-moving consumer goods.

CDM Direct’s BPO services and pricings

CDM Direct provides comprehensive services to assist businesses in various domains. 

Whether it’s an e-commerce store, a B2B enterprise, or a B2C establishment, CDM Direct excels at introducing a human touch to address business requirements around the clock. 

Its featured offerings include:

  • Outsourcing
  • 24/7 contact centre overflow
  • Customer service
  • Offshore & nearshore solutions
  • Product recall
  • Help desk
  • Collections
  • Live chat & social media support
  • Inbound sales
  • Customer retention
  • Database cleaning
  • Customized solutions

CDM Direct BPO’s pricing

Experience the advantages of cost savings and access to a proficient, readily available talent pool through CDM Direct. 

Discover the benefits today by inquiring about its services.

How CDM Direct outshines its competition

CDM Direct delivers consistent customer service by seamlessly blending and tracking various contact types. Its intelligent platform empowers businesses to create customized routing plans and quickly adjust from any location.

With CDM Direct, customer experiences are enhanced through Interactive Voice Response (IVR) and self-service options, enabling the capture of customer information for targeted routing and offering callback choices. 

The company also offers post-call surveys to measure customer satisfaction and comprehensive call-recording capabilities across multiple channels.

No matter the call volume or agent count, CDM Direct’s scalable omnichannel solutions ensure optimal performance, catering to businesses of all sizes. 

By partnering with CDM Direct, organizations can access efficient contact handling, personalized routing, and scalable omnichannel capabilities, elevating their overall customer service.

Key executives

Sandhya Le Grand (Chief Operating Officer)

Sandhya brings a wealth of experience from various sectors to her role at CDM Direct, where she focuses on market research data collection, recruitment, and fieldwork. 

Originally raised and educated in the UK, she obtained a degree in industrial chemistry before deciding to relocate to Australia. 

During her time there, she held positions within the financial services industry, successfully managing some of the nation’s most challenging call centers for 20 years.

Mandy Admiraal (General Manager Australia)
Mandy is backed by over 17 years of managerial expertise. She also holds a double degree in marketing and media communications, showcasing her strong educational background. 

Kris Ram (General Manager NZ)

Kris Ram is originally from the Fiji islands. He received his education in New Zealand, specializing in mechanical engineering, focusing on project management. 

Following his education, Kris ventured into various roles within the education and manufacturing sectors before transitioning into the contact center, market research data collection, and omnichannel marketing domain. 

CDM Direct reviews and comparisons

CDM Direct, headquartered in Australia, is a pioneering company that offers cutting-edge contact center and Business Process Outsourcing (BPO) solutions. 

Although there are no available reviews for CDM Direct, we recommend conducting a comparative analysis of the firm with other BPO providers in Australia and exploring similar companies in New Zealand. 

This will enable you to make an informed decision based on a comprehensive assessment of the available options.

CDM Direct’s contact information

CDM Direct’s main headquarters is located in:

83B Hartnett Drive, 3198, Seaford, Vic

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +64 21 246 8879.


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CDM Direct videos & images

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