CDM Direct news, podcast & articles
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Overview
Headquarters
83B Hartnett Drive, 3198, Seaford, Vic
Public or Private
private
Seats or staff
250-499
Revenue
$25 mil. - $50 mil.
Industries
About CDM Direct: Review and comparison
CDM Direct was established more than 25 years ago. It has emerged as a leading provider of contact center services, operating both on-shore and near-shore.
Since its inception, the company has prioritized equipping its agents with cutting-edge technology and ensuring they receive ongoing training in the latest techniques. This commitment guarantees that clients have access to top-notch industry expertise.
CDM Direct enables its clients to concentrate on their core business operations by handling the intricacies of running a contact center.
CDM Direct Outsourcing
CDM Direct is an Australian-owned customer experience management group with extensive expertise in delivering customer experience, acquisition, and retention solutions to numerous Australian and international enterprises.
With a decades-long track record, CDM Direct caters to many clients, including small and medium-sized businesses, including large corporate and government entities.
Its contact centers in Melbourne, Sydney, and Auckland serve clients across diverse industries such as insurance, the prominent four banks, healthcare, and fast-moving consumer goods.
CDM Direct’s BPO services and pricings
CDM Direct provides comprehensive services to assist businesses in various domains.
Whether it’s an e-commerce store, a B2B enterprise, or a B2C establishment, CDM Direct excels at introducing a human touch to address business requirements around the clock.
Its featured offerings include:
- Outsourcing
- 24/7 contact centre overflow
- Customer service
- Offshore & nearshore solutions
- Product recall
- Help desk
- Collections
- Live chat & social media support
- Inbound sales
- Customer retention
- Database cleaning
- Customized solutions
CDM Direct BPO’s pricing
Experience the advantages of cost savings and access to a proficient, readily available talent pool through CDM Direct.
Discover the benefits today by inquiring about its services.
How CDM Direct outshines its competition
CDM Direct delivers consistent customer service by seamlessly blending and tracking various contact types. Its intelligent platform empowers businesses to create customized routing plans and quickly adjust from any location.
With CDM Direct, customer experiences are enhanced through Interactive Voice Response (IVR) and self-service options, enabling the capture of customer information for targeted routing and offering callback choices.
The company also offers post-call surveys to measure customer satisfaction and comprehensive call-recording capabilities across multiple channels.
No matter the call volume or agent count, CDM Direct’s scalable omnichannel solutions ensure optimal performance, catering to businesses of all sizes.
By partnering with CDM Direct, organizations can access efficient contact handling, personalized routing, and scalable omnichannel capabilities, elevating their overall customer service.
Key executives
Sandhya Le Grand (Chief Operating Officer)
Sandhya brings a wealth of experience from various sectors to her role at CDM Direct, where she focuses on market research data collection, recruitment, and fieldwork.
Originally raised and educated in the UK, she obtained a degree in industrial chemistry before deciding to relocate to Australia.
During her time there, she held positions within the financial services industry, successfully managing some of the nation’s most challenging call centers for 20 years.
Mandy Admiraal (General Manager Australia)
Mandy is backed by over 17 years of managerial expertise. She also holds a double degree in marketing and media communications, showcasing her strong educational background.
Kris Ram (General Manager NZ)
Kris Ram is originally from the Fiji islands. He received his education in New Zealand, specializing in mechanical engineering, focusing on project management.
Following his education, Kris ventured into various roles within the education and manufacturing sectors before transitioning into the contact center, market research data collection, and omnichannel marketing domain.
CDM Direct reviews and comparisons
CDM Direct, headquartered in Australia, is a pioneering company that offers cutting-edge contact center and Business Process Outsourcing (BPO) solutions.
Although there are no available reviews for CDM Direct, we recommend conducting a comparative analysis of the firm with other BPO providers in Australia and exploring similar companies in New Zealand.
This will enable you to make an informed decision based on a comprehensive assessment of the available options.
CDM Direct’s contact information
CDM Direct’s main headquarters is located in:
83B Hartnett Drive, 3198, Seaford, Vic Further, you may virtually reach out the company through the following contact information:
Website https://cdmdirect.com.au
Facebook https://www.facebook.com/CDMDirect
In addition, you may email them at [email protected] or call +64 21 246 8879.
Independent
