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Answering Service Care

3.7/5 • Glassdoor rating

Overview

Answering Service Care (ASC) is a 24/7 live answering service for 4000+ businesses nationwide, serving all industries, including law firms, doctor’s offices, insurance agencies, financial advising firms, and many more. ASC has over 45+ years of experience and almost 200 employees in over 3 offices located in NJ, NC, and FL. As a third-generation family business, ASC was built with a strong business culture centered around people, with many relationships lasting more than 20 years.

Answering Service Care provides trained customer service professionals who can greet callers, perform lead intakes, schedule appointments, transfer calls, or relay messages directly. The customer service personnel who answer your calls are industry-trained professionals who know how to handle customer queries, so your clients can expect reliable and accurate messages at all times. We get it, so you don’t have to!

Never miss another call.
Live chat for your website, 24/7.
Give a great first impression to your customers.
Save money on full-time receptionists.
Integrate with 5000+ applications.
Web and Mobile App.
Appointment Scheduling.
Spam Blocker.
Call Recording.
Bilingual Operators.
Payment IVR.
HIPAA and PCI Compliant.
We Get It.

Learn more at www.answeringservicecare.com

Answering Service Care company structure

Third-generation, family-owned and operated

Headquarters

-

Public or Private

private

Seats or staff

100-249

Revenue

-

Industries
  • Business Consulting and Services
  • Education
  • Energy
  • Entertainment
  • Financial Services
  • Government
  • Hardware Tech/IT
  • Healthcare
  • Insurance
  • IT Services and IT Consulting
  • Legal
  • Manufacturing
  • Non Profit
  • Real Estate
  • Software Tech/IT
  • Telecoms
  • Travel
  • Utilities

Details

Executive

Logan Shooster, VP

Year Founded

11/23/1974

Countries of fulfillment
  • United States
Sectors
  • Admin Support
  • Customer Service
  • Output-based
Contact information

(800) 430-6511

https://answeringservicecare.com


About Answering Service Care: Review and comparison

Answering Service Care is an answering service firm specializing in live, professional answering services to small and mid-sized businesses with 24/7 coverage each day of the year.

With over 40 years of experience in the industry, Answering Service Care is committed to providing each client with the best possible answer service.

The firm has been working with over 4,000 organizations nationwide, including small and large corporations representing various industries. Some sectors they serve include legal, healthcare, insurance, real estate, and home services.

Answering Service Care helps free businesses’ valuable hours and provides them with the best live receptionist service possible. This lets them focus on growing their business and generating revenue. 

Answering Service Care Outsourcing

Answering Service Care is an answering service firm based in Margate, FL, with offices in New Jersey, North Carolina, and Washington, USA. 

Its team of experienced professionals has been providing telephone answering services since 1974. To date, they have expanded remote operations in Pennsylvania, Tennessee, and Georgia.

Answering Service Care’s highly trained staff will answer clients’ calls quickly and professionally so they can spend less time on the phone.

The company offers competitive rates with major national providers but with better personalized service and attention to detail while maintaining quality or service levels.

Answering Service Care’s BPO services and pricings

Answering Service Care offers a wide array of business solutions. They offer a full range of services that cater to various clients and industries. 

The firm’s services include:

Live answering services

  • Live receptionists
  • Appointment scheduling
  • Two way SMS
  • Disaster recovery
  • Local phone number
  • Email monitoring service
  • Custom on-hold music

Automated services

  • IVR
  • Auto attendant
  • Spam blocker
  • Call recording
  • Follow me
  • Voicemail
  • Fax to email

Answering Service Care’s pricing

The company’s pricing will depend on the minutes of service, with a 21-day money-back guarantee. The following are the answering service pricing plans:

Starter

  • $25 monthly
  • 0 minutes
  • $1.55 per add’l min

Small business

  • $169 monthly
  • 100 minutes
  • $1.52 per add’l min

Pro

  • $289 monthly
  • 250 minutes
  • $1.43 per add’l min

Enterprise

  • $599 monthly
  • 500 minutes
  • $1.19 per add’l min

Contact them today to get started.

How Answering Service Care outshines its competition

When it comes to live telephone answering services, Answering Service Care is the premier company that knows how important every single call is.

Answering Service Care is committed to answering clients’ phone calls with care, compassion, efficiency, and professionalism.

The firm is incredibly proud to have earned the ATSI and CAM-X Award of Excellence for 2022, which is a record-setting 12 years in a row.

Key executives

Michael Shoosterv (CEO) 

Michael has been the CEO of Answering Service Care since 1974, with portfolio companies in virtual receptionist industries and the CCaaS industry. 

He has been an entrepreneur for over 45+ years, with extensive experience as an executive in the contact center, software development, fulfillment, and commercial property development industries, 

Luis Bedoya (COO)

Luis is the COO of Answering Service Care. He started as a Vice President in 1997, and he recently became the COO in 2021. Luis has vast experience in telecommunications, contact centers, and asterisks. 

Answering Service Care reviews and comparisons

Answering Service Care combines its experienced team with cutting-edge technology. It is known as a company that values the human touch above all else. No wonder it has the best staff retention rate in the business. 

Answering Service Care was rated 4.2 on TrustPilot. One of the things clients highlight about their service is their reliability and quality, helping them save time, resources, and effort in their answering services.

In addition, it has an overall rating of 3.7 out of 5 on Glassdoor. 74% of its employees recommend working at Answering Service Care, and 76% have a positive outlook for the business. 

Answering Service Care’s contact information

Answering Service Care’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (800) 430-6511.

Answering Service Care news, podcast & articles

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Answering Service Care videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 2,300+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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