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AnswerPhone

About

Answerphone offers a full suite of telephone answering and call center services, including email and web-based apps, 2-way texting, voice mail, IVR, appointment scheduling / reminders, and much more.
As live agent services are the heart and soul of our operations, we spend the time and money it takes to recruit, train and retain people that are among the best in our industry. When YOUR clients call, they deserve to be answered with as capable and CARING a voice as would be your own.

Headquarters

-

Public or Private

Private

Seats or staff

51-200

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Alexa ranking

5,835,719

Domain Authority

26

Site traffic

195

OA ranking

-

Glassdoor rating

2.9

CrunchBase ranking

-

Details

Executive

Ann Garrett, President

Year Founded

1967

Countries of fulfillment

-

Sectors

-

Contact information

518-292-0200

http://abetteranswer.net/

Social media

About AnswerPhone: Review and comparison

AnswerPhone is a company that provides telephone answering and call center services. The company values positive, effective communication with all customers. 

Live agents form the backbone of the services, so management takes employee recruitment, training, and retention very seriously. Although the company started very small, it now employs 51 to 200 people to minimize wait times for customers. Since it was sold to Sherry Lindsey, the current president and CEO, the workforce has continuously increased. 

AnswerPhone Outsourcing

When Edith Selden began the business that would become AnswerPhone, she moved the headquarters all over Albany, New York. In the 1950s, she moved the company to Chestnut Street, where it remained for 30 years.

In 1997, the headquarters moved from a townhouse in Albany’s Center Square District to a larger building in Colonie, New York. This was necessary to accommodate the company’s rapid growth and make room for new technology.

AnswerPhone’s BPO services and pricings

AnswerPhone works hard to please its customers. With this in mind, the company provides the following services:

  • Local numbers
  • Live operator answer services
  • Voice mail services
  • Toll-free numbers
  • Appointment setting
  • Automated appointment reminder calls
  • Automated online on-call scheduler
  • Order taking
  • Secure messaging
  • Call routing and transfer
  • Emergency services dispatching
  • Call record feature

AnswerPhone serves many industries, such as healthcare, legal or law offices, property management, government agencies, roofing, towing companies, funeral homes, and not-for-profits. 

Answer Phone’s pricing

There are multiple pricing packages available to customers. Most packages include a base number of minutes with an additional charge for extra time. Customers may also choose to create a custom package for additional minutes. Depending on the current situation, AnswerPhone may offer a 14-day free trial. 

How AnswerPhone outshines its competition

This company prides itself on going the extra mile. On the AnswerPhone website, the company highlights the following features:

  • Nationwide coverage and local numbers for many areas
  • Spending over $100,000 a year on upgrades
  • Advanced capabilities that are difficult to find elsewhere, such as web-based messaging and information tables
  • High standards and ongoing training for employees
  • Documentation of all contacts and messages
  • Recording and archiving all calls

Key executives

Sherry Lindsey (President and CEO)

Sherry bought AnswerPhone from her grandmother in 1985. She guided the company as 

it adapted to the changing telecommunications scene. Under her leadership, the size of 

AnswerPhone tripled.

Doug Lindsey (Vice President and General Manager)

In 1992, Doug became a customer of AnswerPhone. After joining the team, he guided 

this company through technology upgrades and the move to Colonie, New York.

AnswerPhone reviews and comparisons

To date, there are no AnswerPhone customer reviews on top websites such as Good Firm or Trust Pilot. 

However, the company does receive a rating of 2.8 out of 5 stars on GlassDoor. 50% of reviewers said that they would recommend the company. 

As AnswerPhone continues to expand its workforce, the news will likely spread, and more reviews will arise. It would be helpful to have a comparison between this company and other live agent call services.

AnswerPhone’s contact information

AnswerPhone’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 518-292-0200.

References

https://www.glassdoor.com/Overview/Working-at-AnswerPhone-EI_IE725282.11,22.htm

 

AnswerPhone news, podcast & articles

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AnswerPhone videos & images

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About OA

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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