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1.2/5 • Glassdoor rating


PuzzleBox BPO, Inc. is an outsourced solutions specialist delivering world-class services at globally competitive investment.



Public or Private


Seats or staff



$10 mil. - $25 mil.





Erwin Ernesto Manansala , President

Year Founded


Countries of fulfillment




Contact information

(02) 310 1227

About Puzzlebox: Review and comparison

Puzzlebox Inc. is a customer service solution provider. The firm has its headquarters in Taguig, Philippines. Since 2016, this Business Process Outsourcing (BPO) firm has provided intelligent digital solutions. 

As a result of their effectiveness, Puzzlebox Inc. has expanded to Houston, Texas, USA. The company’s current company size is 51 to 200 employees. 

Puzzlebox Outsourcing

PuzzleBox BPO, Inc. is an outsourcing company that offers customer services, social media services, website services, and a wide variety of other digital services.

The firm aims to give business owners a chance in the global market. Puzzlebox Inc.’s knowledge and implementation of technology have helped many businesses automate and improve their business process. 

Puzzlebox Inc. provides  24/7 voice (inbound and outbound) and non-voice (chat and email) customer support services. The firm offers outsourcing solutions to both local businesses in the Philippines and international clients, which has positively influenced the country’s economy.

Puzzlebox’s BPO services and pricings

Puzzlebox Inc. provides the following services:

Customer support

  • 24×7 voice or non-Voice 
  • Website management and monitoring technical support management
  • Live chat
  • Live Q/A
  • Promo management 

Graphic design

  • Logo/branding manual
  • Poster and marketing collaterals
  • Advertising design
  • Campaign collaterals

Social/web analytics

  • Industry or brand social media listening brand analytics and analysis
  • Brand monitoring
  • Competitive monitoring
  • Industry/trend scanning

Game support

  • Hack investigation management
  • Game camps/testing 
  • PC and mobile app/game quality assurance and testing
  • Content language localization

Social media

  • Digital strategy
  • Social media moderation and monitoring content management
  • Live social media event coverage
  • Social and web ad placements

Web/app design & development

  • Web/app design
  • Web/app implementation
  • Web/app management and maintenance UX plan and execution

Puzzlebox Inc.’s pricing

The company’s pricing depends on the specific solution they offer to their clients. 

However, the firm’s core mission is to provide high-quality and cost-efficient outsourcing services to its clients.

How Puzzlebox outshines its competition

The mission and vision of the firm have made them stand out from other customer service solution providers. Puzzlebox Inc. provides exceptional and affordable services, which is a rare mix.

The company’s vision is to empower society by increasing work opportunities for qualified candidates. Also, helping businesses grow by connecting them to the ideal employees, creating suitable work environments, and helping them market their products and services.

Key executives

Erwin Ernesto Manansala (President)

Erwin has a lot of experience in the IT industry. He has a Bachelor of Science in Computer and Information Sciences.

Apple Esplana-Manansala (Vice President/Co-founder)

Apple co-founded PuzzleBox Inc. with her husband, Erwin. She is an innovative leader with over 12 years of experience in marketing and business development.

Puzzlebox reviews and comparisons

The firm’s website has a lot of positive reviews from its clients and partners. Here are some of them:

“As our partner, Erwin was always patient, resourceful, and accommodating. He would always make it happen, especially when we needed it the most. Highly recommend him and his company PuzzleBox if you need to outsource social media operations and services!”

  • Carlo Ople (VP and Deputy Head for Public Affairs, PLDT)

Puzzlebox’s contact information

Puzzlebox’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (02) 310 1227.


Puzzlebox news, podcast & articles

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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