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Collective Solution

3.3/5 • Glassdoor rating


Started by entrepreneurs, for entrepreneurs, Collective solution offers a human approach to call centers. We have spent the last decade growing, refining and excelling at delivering a top of the line customer service experience for our clients and our client’s clients.   We provide the honest, sound solutions you require while offering the flexibility you want to scale seasonally based on the demands of your market.

What Collective Solution offers its clients

As a smaller BPO, we have the unique ability to start with lower minimum commitments and give you the individual attention the larger BPOs cannot. With this focused approach, we better understand your business and therefore perform better than our competitors. With operations in The Philippines, Jamaica, Honduras and Tijuana, we are well positioned to find the best fitting geography for your needs.

Collective Solution company structure

We are a privately held company started by 5 founders who started Collective Solution for their own companies. With over 4000 full time employees, we have now invested in people and technology to take our company to the next level.

Sample highlight service offering of Collective Solution

Start with as low as 5 FTEs in The Philippines, Jamaica, or Honduras in a 90 day pilot. We are dedicated to finding the right solution for your needs.



Public or Private


Seats or staff



$5 mil. - $10 mil.






Year Founded


Countries of fulfillment
  • Philippines


Contact information


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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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