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Collective Solution International


Established on August 16th 2002, Collective Solution International is a business process outsourcing company that is focused on customer relations management and effective collection which is supported by state-of-the-art technology.

Collective Solution International offers the industry with telephone-based customer support solutions at prices that are lower than its competitors and more efficient.

The company is specialized in the following services:

• Customer service
• Content moderation
• Collections
• Data processing
• Lead generation
• Transfer agents
• Sales
• Web development

The Collective Solution International team consists of individuals who are professionals. The team members have to go through a rigorous training program, spelling and computer proficiency tests before they are given client-specific training. The team members are given additional training continuously and their quality is checked on a regular basis.

The company operates its contact centers in Chinese, English, and Spanish. The clients are empowered with powerful tools for customer relationship management. With the help of a rapid application development tool, the company can create multi-lingual scripts that are customized to meet the specific requirements of its clients.

Collective Solution International house more than 2,000 employees. The company is dedicated to support its clients by being a “co-manager” to their businesses and help the clients
reach their short-term and long-term goals with the help of global standards.



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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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