Pexly

We are an experienced company with a long track record in BPO and Customer Service outsourcing.

Both the founders and the management team have long-standing experience in building and operating international outsourced contact centers.

What Pexly offers its clients

Together we were able to combine this knowledge and worldwide best practices to create an expert multilingual omnichannel organization, which perfectly understands your needs.

We are driven by Customer Satisfaction (CSAT), First Contact Resolution (FCR), Service Level Agreements (SLAs) and other Key Performance Indicators (KPI).

How Pexly outshines the competition

We are an international organization with staff, partners and remote workers from all over the world: Europe, USA, Asia, the Americas.

We clearly understand the different cultural aspects of our business, and we are also able to find the best solution for you: the right agents, with the right skills, in the right place, at the right cost.

Pexly company structure

Whether you need one outstaffed agent, fully managed by yourself, or you want a turn key solution to fully outsource your customer service activities,

Pexly is able to create a customized solution for each request. Our CEO and Head of Operations are hands-on involved in assuring the best thinkable services.

Looking forward to seeing you during our Quarterly Business Reviews (QBR).

Sample highlight service offering of Pexly

Assembled a team for the FMCG company and scaled it to the client’s request from 8 to 110 people.

The processing speed of the request on the project increased by 540% from the beginning of the project.

In total, we processed 56,348 checks for the client every day