About Yodel Technologies: Review and comparison
Yodel was founded in 2012, and the company maintains its headquarters in the Tampa Bay, Florida area. Using artificial intelligence (AI), the company’s soundboard technology increases call center agent efficiency and raises call center productivity.
Yodel’s solution replaces the IVR systems of most call centers with an AI-powered approach that can provide self-service options and route callers to a live rep when necessary. The self-service options use replicas of call center executives’ voices to simulate a more professional and human experience.
Yodel currently has 33 employees and revenues of $5 million.
Yodel Technologies Outsourcing
According to CIO Review, Yodel uses soundboard technology with an established American accent. They use a neutral accent, so anyone who speaks English can easily understand. Essentially, the system acts like an executive who caters to customers’ needs instantaneously.
The technology can analyze requests from callers and place those requests into different categories. Then, it either supplies the answer and information or connects the caller with the most appropriate live agent.
Yodel’s solution provides more efficient and accurate service by connecting the caller with the agent who can provide the best assistance. The solution also helps clients trim costs while delivering higher levels of customer service.
Yodel recently experienced a 25 percent growth surge and is now looking to expand into additional areas of inbound customer service calls. The company is also seeking to expand its footprint by “introducing technologies that would fully replace IVR technologies in contact centers,” according to Yodel’s CEO, Kyle Woods.
Yodel Technologies’s BPO services and pricings
As of this writing, Yodel’s official website was unreachable and appeared to be offline. However, CIO Review states that Yodel provides the AI-based routing technology described in the previous section.
In addition, the company gives clients real-time dashboards and management logs. These dashboards and logs track key performance indicators – or KPIs – for call center agents and executives. The dashboards show the KPIs in graphs and let contact centers follow the effectiveness of various campaigns and individual agent performance.
Yodel Technologies pricing
At this time, pricing information for Yodel’s services and solutions is not available due to the website being inaccessible. However, it seems to average $25 per month.
How Yodel Technologies outshines its competition
According to Yodel’s CEO, the company realizes that it must handle great amounts of data when integrating AI with traditional contact center processes. The company designed AI algorithms to only consume 30-40% less data than competitors. This innovative system distinguishes the company from its competition.
Yodel also works with each client during the onboarding process to go through a detailed scripting process. This process ensures there are enough thoroughly recorded answers uploaded into the soundboard technology. These answers are for the clients’ most frequently asked questions.
Yodel then goes through the information to scan it for inconsistencies. The company makes changes and tweaks to ensure the information is as accurate as possible. Yodel provides both inbound and outbound services.
Kyle Wood (CEO)
Kyle Wood has been the CEO (Chief Executive Officer) of Yodel since its inception in 2015.
Robert Pulsipher (COO)
Robert Pulsipher has been the COO (Chief Operating Officer) of Yodel since 2015. He specializes in designing and implementing business strategies, as well as setting goals for the company’s performance and growth.
Yodel Technologies reviews and comparisons
Before bankruptcy, Yodel was leading the way with innovation regarding contact center work. Unlike other VOIP and call center software, Yodel provided instant messaging, custom conference calls, specific messages written by the client, automated attendants, and more.
Companies like Ytel offer similar services for nearly four times as much in monthly charges. However, Ytel beats it when it comes to additional features, including a real-time chat option as well as call scripting and campaign management.
However, if all your business needs is a basic option to handle the volume of calls you get, then Yodel is a solid option.
Yodel Technologies’s contact information
Yodel Technologies’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call (888) 441-0910.