$1 mil. - $5 mil.
Christy Padilla, Virtual Assistant
About Cover Desk: Review and comparison
Cover Desk is a privately held BPO operating out of Austin, Texas, with employees in the Philippines. They offer virtual assistant and call center services focusing on independent insurance companies. They help these independent insurance companies outsource their customer service needs for a reasonable price.
Cover Desk Outsourcing
Headquarters are at 1139 W. Braker Lane Ste. 202 Austin, TX 78758.
Cover Desk’s BPO services and pricings
This BPO provides clients the opportunity to outsource call center activities and services. All employees with Cover Desk are fully trained and experienced virtual assistants. You are assigned a specific virtual assistant when you sign up for Cover Desk’s services.
Cover Desk’s pricing
Pricing is modest for the work that they provide to clients. Their business model is designed so that licensed insurance agents do not have to do the back-office work that is more suited for someone working in an office assistant role. Their prices reflect this business model.
How Cover Desk outshines its competition
Cover Desk boasts on its site that all of its call center employees in the Philippines are college-educated and well-trained through a thorough onboarding process. They have plenty of knowledge about the area they work in. The Cover Desk virtual assistants are well versed in adapting to any specifics of the way you run your business.
There is also a Cover Desk Cloud system where your business’s information and processes are securely stored so that you can flawlessly communicate with your virtual assistant.
Once they know what you need, you can connect with a few virtual assistants they recommend for you, then conduct your interviews to choose one that is your best fit. This system is better than being randomly assigned someone who may not fit the values and culture at your company.
CEO & Founder – Andy Priesman
Director of Business Development – Kelsey Tenaillon
Director of Operations – Sylvia Mayer
Client Relationship Manager – Mark Glaug
General Manager & PH Operations – Ron Marcelo-Busa
Accounting – Melinda Donahue
Cover Desk reviews and comparisons
Overall, Cover Desk is a great virtual assistant outsourcing company for independent insurance agencies in the U.S. Cover Desk was founded to fill the administrative void in independent insurance companies. It does just that.
When looking through their website, you can find all the information on their services and why they are in operation. This is a good sign for an outsourcing company because it shows that they know what the customer needs to know and they anticipate any questions on services that may arise by covering many topics through informational tabs.
Cover Desk maintains a NIST cyber security network within their Cover Desk Cloud service. With this in mind, they are secure and delicate with information about your insurance clients like names and contact information.
Cover Desk provides security along with great virtual assistant services and results. As a bonus, you can easily get in touch with the company through their email or phone number, which is conveniently listed on their site.
Cover Desk’s contact information
Cover Desk’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call (512) 879-3345.