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Cover Desk

3.4/5 • Glassdoor rating



Here at Cover Desk we have one priority: helping independent insurance agencies grow, thrive, and innovate in the 21st century. We do this by offering your insurance agency access to highly educated virtual assistants from the Philippines. Cover Desk offers the administrative help you need without killing your budget.


How do we do it? We used the Cover Desk method before there was a Cover Desk. As a result we made our own independent insurance agencies more efficient and profitable while offering excellent customer support.  Now we want to help other agencies do the same for their business.

Large brands have access to more resources than most independent insurance agencies. They can hire more staff, outsource more work, and keep growing. Your agency deserves the same chance but with the high-touch, personalized service your clients have come to expect. We’ve been there, too, and we know how hard it is to compete.


Cover Desk founder, Andy Priesman, is an insurance industry veteran with significant and extensive operational experience. He knows what it takes to make an independent insurance agency run well because he’s done it in his own business. Andy has blazed a trail of innovation in an industry not known for being on the cutting edge of technology or new processes.

With Cover Desk, he’s bringing his experience and innovation to agencies like his who need help competing against the big insurance brands.


The Cover Desk Cloud™ system is where the magic happens for independent insurance agencies working with our virtual professionals. It’s a fully secure environment where the work gets done and you can easily communicate with your virtual assistant. With the Cover Desk Cloud™ system, you get:

  • Turnkey solution
  • A robust Virtual Desktop environment
  • Full support from Cover Desk
  • A clear service level agreement with your virtual professional
  • Completely secure environment for client data


Cover Desk virtual assistants are located in the Philippines, a country known for its highly-educated workforce. All of the virtual assistants we work with are college-educated professionals. We work with the Philippines Business Processing Outsourcing (BPO) industry which has edged out India as the call center lead of the world. The BPO is now the largest contributor to the Philippines gross domestic product. More than three-quarters (77%) of the Philippines BPO export is for US-based companies.

We have a pool of available and highly qualified candidates that we help train so they’re ready to work for you. Our workforce is ready to deploy now and for future growth. They are driven, eager, and educated professionals who take pride in their work and want what we all want — to build a future for themselves, their families, and your agency.



Public or Private


Seats or staff



$1 mil. - $5 mil.





Christy Padilla, Virtual Assistant

Year Founded


Countries of fulfillment




Contact information

(512) 879-3345

About Cover Desk: Review and comparison

Cover Desk is a privately held BPO operating out of Austin, Texas, with employees in the Philippines. They offer virtual assistant and call center services focusing on independent insurance companies. They help these independent insurance companies outsource their customer service needs for a reasonable price.

Cover Desk Outsourcing

Headquarters are at 1139 W. Braker Lane Ste. 202 Austin, TX 78758.

Cover Desk’s BPO services and pricings

This BPO provides clients the opportunity to outsource call center activities and services. All employees with Cover Desk are fully trained and experienced virtual assistants. You are assigned a specific virtual assistant when you sign up for Cover Desk’s services. 

Cover Desk’s pricing

Pricing is modest for the work that they provide to clients. Their business model is designed so that licensed insurance agents do not have to do the back-office work that is more suited for someone working in an office assistant role. Their prices reflect this business model. 

How Cover Desk outshines its competition

Cover Desk boasts on its site that all of its call center employees in the Philippines are college-educated and well-trained through a thorough onboarding process. They have plenty of knowledge about the area they work in. The Cover Desk virtual assistants are well versed in adapting to any specifics of the way you run your business. 

There is also a Cover Desk Cloud system where your business’s information and processes are securely stored so that you can flawlessly communicate with your virtual assistant. 

Once they know what you need, you can connect with a few virtual assistants they recommend for you, then conduct your interviews to choose one that is your best fit. This system is better than being randomly assigned someone who may not fit the values and culture at your company. 

Key executives

CEO & Founder – Andy Priesman

Director of Business Development – Kelsey Tenaillon

Director of Operations – Sylvia Mayer

Client Relationship Manager – Mark Glaug

General Manager & PH Operations – Ron Marcelo-Busa

Accounting – Melinda Donahue

Cover Desk reviews and comparisons

Overall, Cover Desk is a great virtual assistant outsourcing company for independent insurance agencies in the U.S. Cover Desk was founded to fill the administrative void in independent insurance companies. It does just that.

When looking through their website, you can find all the information on their services and why they are in operation. This is a good sign for an outsourcing company because it shows that they know what the customer needs to know and they anticipate any questions on services that may arise by covering many topics through informational tabs. 

Cover Desk maintains a NIST cyber security network within their Cover Desk Cloud service. With this in mind, they are secure and delicate with information about your insurance clients like names and contact information. 

Cover Desk provides security along with great virtual assistant services and results. As a bonus, you can easily get in touch with the company through their email or phone number, which is conveniently listed on their site. 

Cover Desk’s contact information

Cover Desk’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call (512) 879-3345.

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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