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Big Outsource

3.9/5 • Glassdoor rating


Big Outsource Support Services Inc. (or simply Big Outsource) is a Start-up Friendly Philippine-based Business Process Outsourcing Company and Digital Services Agency.

Big Outsource has been working with Early and Growth Stage Startups as well as Large Corporations in providing them with cost-efficient Dedicated and Flexible staffing solutions that gives you access to high quality talent at a fraction of the cost.

What Big Outsource offers its clients


Undersell and Overdeliver. Our company is proud of being completely transparent right from the very beginning, we do not engage in jobs that we can't handle and excel in.


Big Outsource is a Managed Service provider with fully-customizable staffing solutions to fit each and every need of our Clients. With this type of flexibility paired with a hands-on and collaborative approach ensures optimal, replicable and sustainable business results.


The average length of engagement that Big Outsource has with its clients is between 3-5 years with the majority of its client base opting for ongoing engagements.

Our company values long-term business relationships and strives hard to assist its Partner Clients in scaling and maintaining optimal performance.

Big Outsource considers its Low Attrition rates and Dedicated Staffing Model as Key Factors in maintaining long-term business relations with its Partner Clients. With less than 10% attrition per year and an average Specialist tenure of 2+ years, it would feel more like having an extension of your own office here in the Philippines rather than simply outsourcing work to a Third-party Service provider.

How Big Outsource outshines the competition

Expertise in a myriad of business industries - Our company does not focus on a single niche industry since our services apply to all industries.

The Three Pillars of Service that we offer are:
- Customer Engagement, Success and Onboarding
- Administrative and Back Office Support
- Multimedia and Digital Creative Services

Aside from that - Big Outsource does not only assist you with Managing and Supervising your Offshore Team, our Company also handles all the necessary needs to assist you in moving your operations offshore such as Recruitment, Human Resources, Payroll and Legal.

Big Outsource company structure

Big Outsource is a Philippine Incorporated Entity that is Fully Filipino owned and Operated. Our Headquarters is Located in San Pablo City, Laguna with Sales Offices and Partners in the United States and London, United Kingdom. It's Founder and Managing Director has over 20 years of experience in the Outsourcing and Digital Media Industry paired with its Management Team that boasts a collective experience of 40 years in the Business Process Outsourcing Sector.

Sample highlight service offering of Big Outsource

We do not have a minimum headcount for any company to start outsourcing with us. Any company (whether it be a Large Corporation or a Startup) can start off with hiring one Specialist and scale the team depending on their needs. We also offer a one to two week Free Training and Onboarding Period on services such as Customer Engagement and Admin/Back Office Support.


Big Outsource Building, San Pablo City, Laguna

Public or Private


Seats or staff



$5 mil. - $10 mil.

  • Ecommerce
  • Education
  • Financial Services
  • Food & Beverage
  • Healthcare
  • Hospitality
  • Legal
  • Public Utilities
  • Real Estate
  • Retail
  • Software Tech/IT
  • Telecoms
  • Transportation
  • Travel



Ramon Lorico, CEO

Year Founded


Countries of fulfillment
  • Philippines
  • Admin Support
  • Animation & Multimedia
  • Customer Service
  • Digital & Content Marketing
  • Finance & Accounting
  • Human Resource & Legal
Contact information

+1888 611 8480

About Big Outsource: Review and comparison

Big Outsource is an innovative outsourcing and offshoring company that provides affordable, world-class Business Process Outsourcing (BPO) to companies of all shapes and sizes with a particular focus on startups and small and medium-sized enterprises (SMEs). 

Headquartered in San Pablo, Laguna, Philippines, the company has provided exceptional quality outsourcing solutions to the global market since 2007.

Big Outsource is a renowned BPO company that aims at providing quality and tailored BPO solutions through quality consulting services, contact center solutions, and high-value talent recruitment that optimizes company processes and provides exceptional client experiences.

With a strong foothold and experience in the BPO market, Big Outsource currently has a size of about 51-200 highly skilled and talented employees. The company has operations in Australia, the U.S., and the U.K., and the last reported revenue stood at $7 million.

Big Outsource Outsourcing

The firm delivers world-class and competitive services in the global arena through passion, creativity, and high ingenuity, which provides the very best possible output. The Filipino workforce is saturated with highly talented and strong individuals who are among the best, if not the best, people to work with on long-term engagements.

Using a customer-centered approach, together with advanced technology and transparent management, the company promises outstanding services worth the price. Big Outsource aims to contribute to the Philippines’ outsourcing industry by creating countless new opportunities.

Big Outsource’s BPO services and pricings

Big Outsource provides world-class outsourcing services that allow companies to focus on managing their core business. The services offered include:

  • Call Center Outsourcing
  • Dedicated Staffing
  • Data Entry and Analysis
  • Back Office Outsourcing
  • Bucket Hour Staffing
  • Offshoring and Nearsourcing
  • Web Design and Development
  • Mobile App Development
  • Software Development
  • Copywriting
  • Transcription
  • Search Optimization
  • Social Media Marketing
  • Virtual Assistants

The company offers services to several industries, regardless of type or size. These include logistics companies, e-commerce, financial services (banking and insurance), telecommunications, and tech companies.

Big Outsource’s pricing

Setting a fixed price for outsourcing services is almost impossible since different businesses have different requirements, goals, and targets. Big Outsources ’ pricing depends on the client’s requirements and business needs since firms rarely use the same services, require the same tasks, and even need the same level of expertise or professional help when outsourcing.

Depending on a company’s requirements, Big Outsource offers the following costing options:

  • Hourly: This option means that you are charged an hourly rate for the virtual services.
  • Set Fee: This usually entails billing a set fee for the work performed and is often applied to specialized services.

However, choosing Big Outsource as your BPO partner means that companies can save up to 30% of their costs while getting assurance of quality output.

How Big Outsource outshines its competition

The company takes pride in its tailored services, which assure customers of specialized services suited to the business goals, ensuring maximum success. The company also offers competitive pricing while providing top-notch service quality.

Key executives

Ramon Lorico (Founder and Managing Director)

Ramon Lorico is the founder and Managing director of Big Outsource. With over ten years of reputable experience in outsourcing and offshoring talent, Lorico is recognized as a leader in the outsourcing sector and is passionate about helping ambitious companies succeed.

Big Outsource reviews and comparisons

Big Outsource is a world-class BPO partner in the Philippines and around the globe. The company is currently rated 3.9 on Glassdoor and is reviewed as one of the best employers allowing for a balance of work and life compared to other midsize BPO providers.

Big Outsource’s contact information

Big Outsource’s main headquarters is located in:

Big Outsource Building, San Pablo City, Laguna

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +1888 611 8480.


Big Outsource news, podcast & articles

Big Outsource videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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