Proficient Customer Solutions

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Company at a glance
Employee range
250 - 499
Company listing
Annual revenue
$10M
Company listing
Delivery countries
1
Company listing
Executive profiles
1+
Company listing

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Overview

Founded in 2017 and headquartered in Auckland, Proficient Customer Solutions (PCS) is a New Zealand owned BPO delivering from its own centre in Suva, Fiji. More than 200 staff support Australian and New Zealand businesses across customer service, sales support, back office and finance.

Fiji sits within an hour of New Zealand time all year and two hours ahead of AEST, so a PCS team covers your full business day rather than a night shift. Staff are dedicated to one client rather than pooled, employed and managed by PCS, and trained on your systems and processes.

Clients interview the shortlist and choose who joins their team. Rates start at NZD $12.50 an hour, all inclusive of salary, workstation, IT, HR, payroll and day to day management, with no setup or management fees.

What Proficient Customer Solutions offers its clients

PCS builds dedicated offshore teams that operate as an extension of your business, not a shared service desk.

Customer service: inbound support across phone, email and live chat, order and account management, technical support and escalations.

Sales support: appointment setting, outbound calling, lead qualification, CRM hygiene and pipeline follow up.

Back office and admin: data entry, invoicing, quoting, reporting, document processing and inbox management.

Finance and payroll: bookkeeping, accounts payable and receivable, reconciliations and end to end payroll processing.

Every engagement includes recruitment, training, workstation and equipment, IT and security, HR and payroll administration, and day to day supervision by PCS team leaders in Suva. Clients keep their own systems and processes. The first seat is typically live two to three weeks from brief, and if a team member is not the right fit PCS replaces them free within the first 30 days.

How Proficient Customer Solutions outshines the competition

Most offshore providers serving Australia and New Zealand deliver from the Philippines or India. PCS delivers from Fiji, and for ANZ businesses that changes three things.

Time zone. Fiji is within an hour of New Zealand year round and two hours ahead of AEST. Your team works your business day in real time, not a night shift, so there is no lag between a customer asking and your team answering.

Ownership and accountability. PCS is New Zealand founded and New Zealand led, with the Suva centre run by PCS directly. There is no subcontracting and no intermediary, so escalations reach a decision maker quickly.

Scale that still knows your account. At just over 200 people PCS is large enough to run multi seat teams and small enough that clients are not one of several hundred accounts. Staff are assigned to a single client and stay with that client.

Commercially, pricing is a single all inclusive hourly rate with no setup fee and no management fee, and clients interview and select their own team members rather than being allocated staff.

Proficient Customer Solutions company structure

PCS is privately held and founder led. It was established in 2017 by Yogesh
and Sangita Chand, who remain owners and are active in the business day to
day. Ownership sits with the founders, so decisions on pricing, resourcing
and escalations are made by people who are in the business every day rather
than referred up to a board.

The company runs on two sites. Auckland holds the New Zealand entity, client
relationships and commercial leadership. Suva holds the delivery centre,
where recruitment, training, operations, HR, payroll and IT are run by PCS
staff directly rather than subcontracted to a third party.

Each client team sits under a PCS team leader in Suva who owns day to day
supervision, attendance, quality and coaching. Clients direct the work, PCS
manages the people. Sahil Chand serves as Chief Operating Officer and Chief
Marketing Officer, with responsibility for operations and growth across both
markets.

Headquarters
Fiji
Ownership
Private
Industries
Accounting, Advertising & PR, Airlines, Automotive, BPO, BPO industry, Business Administration, Business Consulting and Services, Construction Renovation, Consumer Services, Digital Marketing, Ecommerce, Education, Educational Businesses, Energy, Entertainment, Financial Services, Food & Beverage, Game Dev & Support, Government, Hardware Tech/IT, Healthcare, Hospitality, Insurance, IT Services and IT Consulting, Legal, Logistics, Manufacturing, Media Publishing, Non Profit, Others, Payroll, Pharmaceutical, Professional Services, Public Utilities, Real Estate, Recruiting Staffing, Retail, SaaS, Software Tech/IT, Tech support, Telecoms, Transportation, Travel, Utilities

Details

Year founded
2017
Sectors
Admin Support, Agency Contract Partner, Animation & Multimedia, Back Office Support, Build-Operate-Transfer, Business Compliance, Customer Service, Data Analytics and AI, Digital & Content Marketing, Employer of Record (EOR), Engineering & Architecture, Finance & Accounting, Full service BPO, Global Payroll & Compliance, Human Resource & Legal, Inbound & Outbound, IT Services and IT Consulting, Office Leasing, Online Gaming, Output-based, Outsourcing Consultancy, Recruiting & Talent Acquisition, Retail, Seat Leasing BPO, Software & Application Development, Specialized BPO Vertical, Telecommunications

Contact information

+64284076831 [email protected]

Company website

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Company data

Services & delivery

What they do

  • Call center
  • Full service BPO
  • Seat leasing BPO

Industries served

  • Accounting
  • Advertising & PR
  • Airlines
  • Automotive
  • BPO
  • BPO industry
  • Business Administration
  • Business Consulting and Services
  • Construction Renovation
  • Consumer Services
  • Digital Marketing
  • Ecommerce
  • Education
  • Educational Businesses
  • Energy
  • Entertainment
  • Financial Services
  • Food & Beverage
  • Game Dev & Support
  • Government
  • Hardware Tech/IT
  • Healthcare
  • Hospitality
  • Insurance
  • IT Services and IT Consulting
  • Legal
  • Logistics
  • Manufacturing
  • Media Publishing
  • Non Profit
  • Others
  • Payroll
  • Pharmaceutical
  • Professional Services
  • Public Utilities
  • Real Estate
  • Recruiting Staffing
  • Retail
  • SaaS
  • Software Tech/IT
  • Tech support
  • Telecoms
  • Transportation
  • Travel
  • Utilities
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Workforce & hiring

Scale & company milestones

Annual revenue

$10M

Company listing

Leadership & connections

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About Proficient Customer Solutions: Review and comparison

Proficient Customer Solutions, or PCS, is a New Zealand-based company that prioritizes customers by responding to their concerns with warmth and professionalism.

It prides itself on providing personal, cost-effective BPO solutions that will lead your business to success.

Proficient Customer Solutions provides inbound, outbound, and on-ground services, ranging from customer support to telemarketing to even door-to-door.

Proficient Customer Solutions Outsourcing

Founded in 2007, Proficient Customer Solutions is at the frontlines when providing cost-effective BPO services for businesses anywhere in the world.

The company puts a lot of importance on connecting with people everywhere and in real time. 

PCS assures clients its solutions are tailored to their specific needs while keeping them cost-effective and innovative.

Proficient Customer Solutions’ BPO services and pricings

Proficient Customer Solutions has three types of BPO services: inbound, outbound, and on-ground.

Its inbound services include the following:

  • Customer care
  • Call overflow
  • Sales support
  • Tech support
  • Market research
  • Data management

When it comes to outbound services, PCS provides the following:

  • Telemarketing
  • Market survey
  • Mystery shopping
  • Back office processing
  • Credit collection

Lastly, its on-ground service showcases how much importance it places on real-life interactions, as shown by the following services:

  • Door-to-door
  • Lead generation
  • In-home consultants
  • Corporate events manpower
  • Market surveys
  • Mystery shopping

Proficient Customer Solutions’ pricing

Proficient Customer Solutions’ prices are not explicitly stated on its website. Individuals interested in acquiring PCS’ services can send their inquiries by filling out this contact form.

How Proficient Customer Solutions outshines its competition

Proficient Customer Solutions stands out from the competition by putting its people first. It is ultimately a people-centered company who strives to make the lives of the customers easier and better.

This premier BPO firm does not do this by offering generic, one-size-fits-all solutions. Instead, each of its services is personalized and catered to the specific needs of the customers.

PCS is made of dreamers and believers who strive to do their best in everything they do in order to provide the results they promised.

They do their part in personally reaching out to people and hearing their concerns, much like a friend would do for another. As a result, they are able to build trust and empathy with their clientele.

Furthermore, they manage to do all of this in a sustainable manner. By putting their people first, they ensure their actions are in the best interest of their customers.

Key executives

Yogesh Chand (Director & Chief Executive Officer)

Spearheading this entire operation is Yogesh Chand, the director and chief executive officer. He has over 25 years of experience in strategic and executive management as shown by his extensive background.

He has worked for the solar, gas, and electric industry with managerial experience in top-notch organizations such as ExxonMobil, Vodafone Fiji, and Goodman Fielder.

Yogesh’s influence and leadership have allowed his business to thrive and diversify with a strong company culture and a team of highly skilled individuals.

Sangita Chand (Executive Director)

Sangita Chand serves as the executive director with ten years of business entrepreneurial and finance experience under her belt.

She has experience in business growth, project management, and managing high-performing teams while upholding a strong business culture, so it’s no surprise that she was able to help PCS reach where it is today.

Furthermore, she is devoted to maintaining businesses on all fronts, from maintaining stakeholder relationships to striving for organizational and business growth. 

Proficient Customer Solutions reviews and comparisons

While we currently do not have any reviews for Proficient Customer Solutions, we suggest comparing the firm to other midsize BPO providers in New Zealand and Fiji.

Proficient Customer Solutions’ contact information

Proficient Customer Solutions’ main headquarters is located in:

Headquarters location Fiji

Further, you may virtually reach out the company through the following contact information:

Website
Website https://www.proficientcs.com/
LinkedIn
LinkedIn https://www.linkedin.com/company/19115660/admin/dashboard/
Facebook
Facebook https://www.facebook.com/ProficientCustomerSolutions/

In addition, you may email them at [email protected] or call +64284076831.

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