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Proficient Customer Solutions



15th Floor, #7 City Road, Grafton, 7010, Auckland

Public or Private


Seats or staff




  • Energy
  • Financial Services
  • IT Services and IT Consulting
  • Payroll
  • Utilities



Yogesh Chand

Year Founded


Countries of fulfillment
  • Fiji
  • New Zealand
  • Admin Support
  • Customer Service
  • Full service BPO
  • Seat Leasing BPO
Contact information


About Proficient Customer Solutions: Review and comparison

Proficient Customer Solutions, or PCS, is a New Zealand-based company that prioritizes customers by responding to their concerns with warmth and professionalism.

It prides itself on providing personal, cost-effective BPO solutions that will lead your business to success.

Proficient Customer Solutions provides inbound, outbound, and on-ground services, ranging from customer support to telemarketing to even door-to-door.

Proficient Customer Solutions Outsourcing

Founded in 2007, Proficient Customer Solutions is at the frontlines when providing cost-effective BPO services for businesses anywhere in the world.

The company puts a lot of importance on connecting with people everywhere and in real time. 

PCS assures clients its solutions are tailored to their specific needs while keeping them cost-effective and innovative.

Proficient Customer Solutions’s BPO services and pricings

Proficient Customer Solutions has three types of BPO services: inbound, outbound, and on-ground.

Its inbound services include the following:

  • Customer care
  • Call overflow
  • Sales support
  • Tech support
  • Market research
  • Data management

When it comes to outbound services, PCS provides the following:

  • Telemarketing
  • Market survey
  • Mystery shopping
  • Back office processing
  • Credit collection

Lastly, its on-ground service showcases how much importance it places on real-life interactions, as shown by the following services:

  • Door-to-door
  • Lead generation
  • In-home consultants
  • Corporate events manpower
  • Market surveys
  • Mystery shopping

Proficient Customer Solutions’ pricing

Proficient Customer Solutions’ prices are not explicitly stated on its website. Individuals interested in acquiring PCS’ services can send their inquiries by filling out this contact form.

How Proficient Customer Solutions outshines its competition

Proficient Customer Solutions stands out from the competition by putting its people first. It is ultimately a people-centered company who strives to make the lives of the customers easier and better.

This premier BPO firm does not do this by offering generic, one-size-fits-all solutions. Instead, each of its services is personalized and catered to the specific needs of the customers.

PCS is made of dreamers and believers who strive to do their best in everything they do in order to provide the results they promised.

They do their part in personally reaching out to people and hearing their concerns, much like a friend would do for another. As a result, they are able to build trust and empathy with their clientele.

Furthermore, they manage to do all of this in a sustainable manner. By putting their people first, they ensure their actions are in the best interest of their customers.

Key executives

Yogesh Chand (Director & Chief Executive Officer)

Spearheading this entire operation is Yogesh Chand, the director and chief executive officer. He has over 25 years of experience in strategic and executive management as shown by his extensive background.

He has worked for the solar, gas, and electric industry with managerial experience in top-notch organizations such as ExxonMobil, Vodafone Fiji, and Goodman Fielder.

Yogesh’s influence and leadership have allowed his business to thrive and diversify with a strong company culture and a team of highly skilled individuals.

Sangita Chand (Executive Director)

Sangita Chand serves as the executive director with ten years of business entrepreneurial and finance experience under her belt.

She has experience in business growth, project management, and managing high-performing teams while upholding a strong business culture, so it’s no surprise that she was able to help PCS reach where it is today.

Furthermore, she is devoted to maintaining businesses on all fronts, from maintaining stakeholder relationships to striving for organizational and business growth. 

Proficient Customer Solutions reviews and comparisons

While we currently do not have any reviews for Proficient Customer Solutions, we suggest comparing the firm to other midsize BPO providers in New Zealand and Fiji.

Proficient Customer Solutions’s contact information

Proficient Customer Solutions’s main headquarters is located in:

15th Floor, #7 City Road, Grafton, 7010, Auckland

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call .

Proficient Customer Solutions news, podcast & articles

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Proficient Customer Solutions videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 2,300+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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