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Proficient Customer Solutions

0.0/5 • Glassdoor rating


Empowering your success:

PCS stands at the forefront of the BPO industry, empowering businesses to thrive in today’s competitive business landscape. We seamlessly integrate our expert, dynamic teams to work alongside you to drive results, give you back time and elevate your success.

We specialize in providing top-tier business process outsourcing services tailored to meet the unique needs of our clients. With a keen focus on sustainability, we have established ourselves as a trusted partner for companies committed to forging a greener future.

We are a New Zealand-based BPO firm with a global reach, boasting offices in both Fiji and New Zealand. Our presence in these locations gives us a unique blend of local expertise and international capabilities. We take pride in offering a comprehensive range of BPO services that encompass sales & marketing, customer journey management, finance, payroll, specialised technical support and back office processing.

How we can support your business growth:

Save up to 70%
One of the top reasons companies turn to outsourcing for their business functions is the cost-effectiveness it offers. With outsourcing, you can slash your expenses by as much as 70% through the efficient solutions provided by PCS.

Broaden your workforce horizons:
Diversify your workforce by tapping into world-class teams. Make the most of PCS team’s talents, skills, and expertise while keeping costs to a minimum.

Instant expert teams:
Our teams are composed of industry experts and elite professionals who work alongside you, bringing their knowledge and skills to the table. We don’t just provide services; we collaborate with you to
achieve results.

Streamline your focus:
With our global team working both remotely and on-site, including in New Zealand and Fiji, we offer a wide range of solutions that can be adapted to your specific location and needs. This flexibility
ensures that we can cater to clients worldwide.

Optimise your resources:
PCS enables you to shed the expenses associated with maintaining an in-house team, from extra office space to additional desks. We handle overhead costs, allowing you to optimize your resources

Robust Security Measures:
We prioritize the security of your data and business operations. Our comprehensive security protocols, including data encryption, access controls, and compliance with industry regulations, ensure the confidentiality and integrity of your information. By maintaining the highest standards of data security, we provide you with peace of mind, knowing that your sensitive data is in safe hands

What Proficient Customer Solutions offers its clients

Unlocking Your Business Growth with PCS

At PCS, we believe in unearthing the untapped potential within your business, and empowering your success with a seamless team aligning with your goals and vision. We take pride in offering a unique blend of services that set us apart in the competitive world of BPO. When you choose PCS, you gain access to top talent and expertise with a local feel and a global Reach:

The innate warmth and connection, coupled with neutral accents, are inherent qualities our Fijian and New Zealand teams bring to the table—bringing inspiring uplifting island spirit to every task. With established offices in both New Zealand and Fiji, we offer our clients a seamless fusion of expertise, a local touch, and a global reach. Our dual-country operation not only enhances your risk mitigation but also ensures flexibility in the face of changing climates or unforeseen global events. Rest assured, our responsive teams have you covered. This unique dual presence forms the bedrock of our commitment to delivering outstanding BPO services, meticulously tailored to meet your specific needs.

How Proficient Customer Solutions outshines the competition


At PCS, our unwavering commitment to sustainability is deeply embedded in our present endeavors and future aspirations. Recognizing that responsible business practices are no longer optional but imperative in today's world, we pride ourselves on standing out in the BPO industry through our eco-friendly approach.

Purposeful Partnerships: We take pride in our collaborations with businesses that share our dedication to a sustainable future. Our partnerships extend to organizations that prioritize sustainability, mirroring our shared commitment to prioritizing the well-being of our planet.


Strategic Sustainability Initiatives: Sustainability is not just a catchphrase for us; it is an integral part of our strategic initiatives.
Forward-Looking Strategies: Our vision extends beyond immediate horizons, with sustainability as a cornerstone in our future plans. We are resolute in our commitment consistently enhancing our positive environmental impact.

Embracing Renewable Energy: Actively exploring opportunities to shift towards renewable energy sources, we aim to minimize reliance on traditional energy, thereby reducing our greenhouse gas emissions.

At PCS, our focus goes beyond delivering exceptional BPO services; it encompasses a dedication to doing so responsibly, safeguarding the environment, championing sustainability, and setting a positive industry example. We envision a greener future for the BPO sector and actively strive to transform this vision into reality.

Proficient Customer Solutions company structure

PCS is a company proudly operating under a founder-led ownership structure, embodying several key advantages that contribute to its dynamic and purpose-driven approach to business.

Quick Decision-Making: With our founders Yogesh and Sangita guiding PCS our company benefits from a nimble decision-making process. The streamlined hierarchy allows for efficient responses to challenges and opportunities, fostering agility in a rapidly evolving business landscape.

Strong Sense of Purpose: At PCS, our founder's original vision is the guiding force behind our operations. This commitment instills a strong sense of purpose throughout the organization, shaping our corporate culture and reinforcing our dedication to a shared mission.

Commitment to the Original Vision: Our founder's unwavering commitment ensures that PCS stays true to its roots. The company remains aligned with the initial vision, providing a solid foundation for consistent and authentic strategies that resonate with our stakeholders.

Entrepreneurial Spirit: PCS thrives on an entrepreneurial spirit cultivated by our founder. This ethos encourages innovation, creativity, and a willingness to explore new avenues, positioning us to adapt and excel in a dynamic market environment.
Personal Investment and Dedication: Yogesh and Sangita’s personal and emotional investment in PCS is palpable. This dedication, coupled with the substantial resources invested, underscores our resilience and unwavering pursuit of success.

Cultural Influence: The founder's influence extends beyond strategy, shaping PCS's distinctive culture. This influence fosters an environment reflective of our founder's values, work ethic, and vision, creating a unique and vibrant organizational identity.

As we navigate our journey, we actively work to balance the founder's influence with the integration of diverse perspectives. This approach ensures that PCS continues to thrive, adapt, and deliver value to our stakeholders while staying true to our entrepreneurial roots.

Sample highlight service offering of Proficient Customer Solutions

Unbeatable Offer Alert: Unlock Savings Up to 70% with Our Comprehensive End-to-End Partnership!

More than just a service provider, PCS is your indispensable strategic growth partner. Our commitment extends beyond delivering services; we're dedicated to collaborating with you to reach your aspirations. Whether your objective is elevating customer satisfaction, skyrocketing sales, or expanding your operations, we're your strategic partner, providing invaluable insights and sustainable solutions at every turn. Experience the pinnacle of growth with a partnership that goes beyond expectations – and saves you up to 70%!


15th Floor, #7 City Road, Grafton, 7010, Auckland

Public or Private


Seats or staff



$1 mil. - $5 mil.

  • Energy
  • Financial Services
  • IT Services and IT Consulting
  • Payroll
  • Utilities



Yogesh Chand

Year Founded


Countries of fulfillment
  • Fiji
  • New Zealand
  • Admin Support
  • Customer Service
  • Digital & Content Marketing
  • Finance & Accounting
  • Full service BPO
  • Human Resource & Legal
  • IT Services and IT Consulting
  • Seat Leasing BPO
Contact information

+64 27 808 1413

About Proficient Customer Solutions: Review and comparison

Proficient Customer Solutions, or PCS, is a New Zealand-based company that prioritizes customers by responding to their concerns with warmth and professionalism.

It prides itself on providing personal, cost-effective BPO solutions that will lead your business to success.

Proficient Customer Solutions provides inbound, outbound, and on-ground services, ranging from customer support to telemarketing to even door-to-door.

Proficient Customer Solutions Outsourcing

Founded in 2007, Proficient Customer Solutions is at the frontlines when providing cost-effective BPO services for businesses anywhere in the world.

The company puts a lot of importance on connecting with people everywhere and in real time. 

PCS assures clients its solutions are tailored to their specific needs while keeping them cost-effective and innovative.

Proficient Customer Solutions’s BPO services and pricings

Proficient Customer Solutions has three types of BPO services: inbound, outbound, and on-ground.

Its inbound services include the following:

  • Customer care
  • Call overflow
  • Sales support
  • Tech support
  • Market research
  • Data management

When it comes to outbound services, PCS provides the following:

  • Telemarketing
  • Market survey
  • Mystery shopping
  • Back office processing
  • Credit collection

Lastly, its on-ground service showcases how much importance it places on real-life interactions, as shown by the following services:

  • Door-to-door
  • Lead generation
  • In-home consultants
  • Corporate events manpower
  • Market surveys
  • Mystery shopping

Proficient Customer Solutions’ pricing

Proficient Customer Solutions’ prices are not explicitly stated on its website. Individuals interested in acquiring PCS’ services can send their inquiries by filling out this contact form.

How Proficient Customer Solutions outshines its competition

Proficient Customer Solutions stands out from the competition by putting its people first. It is ultimately a people-centered company who strives to make the lives of the customers easier and better.

This premier BPO firm does not do this by offering generic, one-size-fits-all solutions. Instead, each of its services is personalized and catered to the specific needs of the customers.

PCS is made of dreamers and believers who strive to do their best in everything they do in order to provide the results they promised.

They do their part in personally reaching out to people and hearing their concerns, much like a friend would do for another. As a result, they are able to build trust and empathy with their clientele.

Furthermore, they manage to do all of this in a sustainable manner. By putting their people first, they ensure their actions are in the best interest of their customers.

Key executives

Yogesh Chand (Director & Chief Executive Officer)

Spearheading this entire operation is Yogesh Chand, the director and chief executive officer. He has over 25 years of experience in strategic and executive management as shown by his extensive background.

He has worked for the solar, gas, and electric industry with managerial experience in top-notch organizations such as ExxonMobil, Vodafone Fiji, and Goodman Fielder.

Yogesh’s influence and leadership have allowed his business to thrive and diversify with a strong company culture and a team of highly skilled individuals.

Sangita Chand (Executive Director)

Sangita Chand serves as the executive director with ten years of business entrepreneurial and finance experience under her belt.

She has experience in business growth, project management, and managing high-performing teams while upholding a strong business culture, so it’s no surprise that she was able to help PCS reach where it is today.

Furthermore, she is devoted to maintaining businesses on all fronts, from maintaining stakeholder relationships to striving for organizational and business growth. 

Proficient Customer Solutions reviews and comparisons

While we currently do not have any reviews for Proficient Customer Solutions, we suggest comparing the firm to other midsize BPO providers in New Zealand and Fiji.

Proficient Customer Solutions’s contact information

Proficient Customer Solutions’s main headquarters is located in:

15th Floor, #7 City Road, Grafton, 7010, Auckland

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +64 27 808 1413.

Proficient Customer Solutions news, podcast & articles

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Proficient Customer Solutions videos & images

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About OA

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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