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Intouch Call Center

About

24-7 Intouch is a global contact center outsourcing company that delivers innovative, quality-driven, customer service solutions, across all industry segments. Using the most advanced technology, comprehensive insights, and brand specialists for each account, 24-7 Intouch is able to provide a multichannel approach, via voice, live chat, e-mail and social media management. This customizable, customer care method allows clients to utilize business insights to deliver lifetime customer loyalty and increase incremental revenue. The 24-7 Intouch team takes pride in creating a top to bottom brand alignment for clients to create the ideal customer experience.

The company continues to grow to accommodate the needs of new and existing clients. They currently operate campuses in Canada, USA, Guatemala, Colombia, The Philippines, Jamaica and Athens.

Headquarters

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Public or Private

Private

Seats or staff

10,001+

Revenue

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Industries

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Highlights

Alexa ranking

39,504,751

Domain Authority

3.1

Site traffic

80

OA ranking

-

Glassdoor rating

-

CrunchBase ranking

-

Details

Executive

Shugie Rieg, Director of Operations

Year Founded

1995

Countries of Fulfillment

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Sectors

-

Contact information

304-596-6600

http://intouchcallcenter.com/

Social media

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About Intouch Call Center: Review and comparison

For over 25 years, InTouch Call Center has been providing advanced answering and customer phone-facing services for clients in a wide array of industries. While they label themselves as a call answering service, InTouch Call Center offers a full range of customer-facing and communication solutions for companies across the globe.

Intouch Call Center Outsourcing

Based in Winnipeg, Canada, and with campuses in 7 countries, including Canada, The United States, Guatemala, and Jamaica, InTouch Call Center can handle call intakes for anything from a single office to a multinational corporation. No matter the company’s size, 24-7 InTouch brings personalized attention and professional response to all of its clients’ needs.

Intouch Call Center’s BPO services and pricings

InTouch Call Center is an answering service and communication-routing service, but that doesn’t fully encapsulate all that 24-7 InTouch offers. Among the many features they provide are:

  • Appointment scheduling
  • 24/7 live operators
  • Multi-lingual operators
  • One-touch call-relay and call-following services
  • RSVP service
  • Receptionist service
  • Emergency contact service
  • Personalized greeting
  • Web on-call service
  • Order entry

InTouch Call Center can also provide company-wide communication networks through a partnership with proTel and AT&T. This enables a client to streamline their mobile communications network company-wide, ensuring efficient and standardized service.

InTouch Call Center’s pricing

With InTouch Call Center, a client pays only for the services and interactions that they use. 24-7 InTouch charges competitive rates based on usage and not a flat monthly fee. It ensures that the client is getting all the services they need to maximize efficiency without paying for services they don’t use.

Also, as a client’s company grows, InTouch Call Center will adapt to their changing needs, making sure that their customer-facing interactions remain friendly, efficient, and ample.

How Intouch Call Center outshines its competition

Companies looking to streamline their inbound customer call interfacing have a lot of choices for whom to hire. InTouch Call Center is a worthy contender to consider for a few reasons.

24-7 InTouch offers completely customizable services that can be amended as a company’s needs change. You only pay for what you need, and not any unwanted features.

Only pay for the call volume that you use. InTouch Call Center only charges for the number of calls a client has, and charges will not roll over month to month.

InTouch Call Center can streamline your intra-company communication needs with a mobile network provided by ProTel and AT&T. Phones, tablets, smartwatches, and all other mobile devices will be integrated with the call service and within the company for maximum efficiency and minimum hassle.

Key executives

Shugie Rieg (Director of Operations)

Shugie Rieg has been Director of Operations of InTouch Call Center since 1995. He comes from a background in pharmacy tech, where he previously worked as Pharmacy Director for Winchester Hospital in Massachusetts. 

Subir Chakravarty  (Global Senior Vice President)

Subir Chakravarty has over 25 years of experience and leadership in client relationship management, corporate transformation, and service delivery. He is currently global vice president head of operations for InTouch Call Center.

Intouch Call Center reviews and comparisons

24-7 InTouch provides comprehensive call answering services to companies worldwide. While we currently do not have any reviews for InTouch Call Center, we would suggest comparing the firm to other BPO providers that focus on communications solutions in Canada and the United States.

 

Intouch Call Center’s contact information

Intouch Call Center’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 304-596-6600.

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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