Southwest Call Center

Southwest Call Center is a versatile Business Process Outsourcing (BPO) company headquartered in Lake Charles, Louisiana. The firm specializes in inbound call support and customer service across several different industries.  

Initially founded in the early 1980s, Southwest Call Center initially provided basic telephone answering services within the local Lake Charles market before the Vincent family purchased it in 1993. Since then, the firm has ramped up its operations and services, expanding beyond southwest Louisiana and acquiring/incorporating other smaller call centers into its existing operations. 

While still relatively small in size, the company continues to expand, offering quality services and extensive training to all of its employees to create well-rounded solutions that help firms grow their businesses while keeping costs in check.

The firm has entrenched local roots within southwest Louisiana, particularly within Lake Charles, taking pride in its ever-expanding capabilities. With a strong emphasis on customer service, the firm operates through multiple channels, including direct calling, patching/forwarding, paging, emailing, and text alerts, among others.

Southwest Call Center proudly touts a proven track record of helping businesses improve their services at more affordable rates. The firm also assists companies in maximizing their productivity through offering efficient quality services.

Southwest Call Center’s services are wide-ranging, encompassing the following:

• Alert notifications
• Appointment confirmation notifications
• Medical answering services
• Property management
• Technical support
• Customer service hotlines
• Virtual receptionists
• Voice mail services

The firm provides inbound call center services across multiple sectors, including the medical, transportation, and entertainment industries. Southwest Call Center helps companies outsource and streamline the above services with 24/7 customer support.  

Southwest Call Center’s pricing

Southwest Call Center’s pricing depends on numerous variables, including the requested service and the industry in question. The firm strives to help businesses cut costs by tailoring its offerings to companies looking to scale operations without drastic increases in spending. 

Southwest Call Center offers superior inbound customer services with a well-trained staff. The firm stands out by offering:

• Lower employee costs that help firms keep/expand existing services while cutting costs
• Reduced operational costs by allowing firms to cut overhead costs associated with administrative personal
• Improved employee productivity by giving clients less to worry about in managing their day-to-day activities  

Celia Vincent Broussard (Owner)

Celia Vincent Broussard has played a critical role in the development and expansion of Southwest Call Center since purchasing the firm back in 1993. She has extensive experience in both product management and sales. She currently sits on the board of The Southwest Louisiana Economic Development Alliance and United Way of Southwest Louisiana. 

Southwest Call Center is a multifaceted inbound call support BPO solutions provider in southwest Louisiana. While we currently do not have any reviews for Southwest Call Center, we would suggest comparing the firm to other small to midsize BPO providers in Louisiana and throughout the US. 

Southwest Call Center’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.southwestcallcenter.com

LinkedIn http://www.linkedin.com/company/southwest-call-center

Facebook https://www.facebook.com/pages/Southwest-Call-Center/92031667481

In addition, you may email them at [email protected] or call 800-499-8255.