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Southwest Call Center

0.0/5 • Glassdoor rating


In the early 1980’s, Southwest Answering Services began providing basic telephone answering services to businesses in Lake Charles, LA. In 1993, the Vincent family purchased Southwest Answering Services with plans to expand the capabilities of the company.

Shortly after the purchase, the Company installed the first digital telephone answering service system in Southwest Louisiana and began providing a variety of call support services ranging from emergency dispatch to event registrations to traditional telephone answering services. Renamed Southwest Call Center, Inc in 1999, the Vincent family continued to expand its operations by acquiring new clients outside of Southwest Louisiana and purchasing other call center companies when the opportunity arose.



Public or Private


Seats or staff



$1 mil. - $5 mil.





Celia Vincent Broussard, Owner

Year Founded


Countries of fulfillment




Contact information


About Southwest Call Center: Review and comparison

Southwest Call Center is a versatile Business Process Outsourcing (BPO) company headquartered in Lake Charles, Louisiana. The firm specializes in inbound call support and customer service across several different industries.  

Initially founded in the early 1980s, Southwest Call Center initially provided basic telephone answering services within the local Lake Charles market before the Vincent family purchased it in 1993. Since then, the firm has ramped up its operations and services, expanding beyond southwest Louisiana and acquiring/incorporating other smaller call centers into its existing operations. 

While still relatively small in size, the company continues to expand, offering quality services and extensive training to all of its employees to create well-rounded solutions that help firms grow their businesses while keeping costs in check.

Southwest Call Center Outsourcing

The firm has entrenched local roots within southwest Louisiana, particularly within Lake Charles, taking pride in its ever-expanding capabilities. With a strong emphasis on customer service, the firm operates through multiple channels, including direct calling, patching/forwarding, paging, emailing, and text alerts, among others.

Southwest Call Center proudly touts a proven track record of helping businesses improve their services at more affordable rates. The firm also assists companies in maximizing their productivity through offering efficient quality services.

Southwest Call Center’s BPO services and pricings

Southwest Call Center’s services are wide-ranging, encompassing the following:

  • Alert notifications
  • Appointment confirmation notifications
  • Medical answering services
  • Property management
  • Technical support
  • Customer service hotlines
  • Virtual receptionists
  • Voice mail services

The firm provides inbound call center services across multiple sectors, including the medical, transportation, and entertainment industries. Southwest Call Center helps companies outsource and streamline the above services with 24/7 customer support.  

Southwest Call Center’s pricing

Southwest Call Center’s pricing depends on numerous variables, including the requested service and the industry in question. The firm strives to help businesses cut costs by tailoring its offerings to companies looking to scale operations without drastic increases in spending. 

How Southwest Call Center outshines its competition

Southwest Call Center offers superior inbound customer services with a well-trained staff. The firm stands out by offering:

  • Lower employee costs that help firms keep/expand existing services while cutting costs
  • Reduced operational costs by allowing firms to cut overhead costs associated with administrative personal
  • Improved employee productivity by giving clients less to worry about in managing their day-to-day activities  

Key executives

Celia Vincent Broussard (Owner)

Celia Vincent Broussard has played a critical role in the development and expansion of Southwest Call Center since purchasing the firm back in 1993. She has extensive experience in both product management and sales. She currently sits on the board of The Southwest Louisiana Economic Development Alliance and United Way of Southwest Louisiana. 

Southwest Call Center reviews and comparisons

Southwest Call Center is a multifaceted inbound call support BPO solutions provider in southwest Louisiana. While we currently do not have any reviews for Southwest Call Center, we would suggest comparing the firm to other small to midsize BPO providers in Louisiana and throughout the US. 

Southwest Call Center’s contact information

Southwest Call Center’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 800-499-8255.

Southwest Call Center news, podcast & articles

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