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Securus Contact Systems

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About

Providing Best in Class Contact Center Solutions. We offer 24/7 Live Answering Service agents that support your business!

Our mission: To provide best in class contact center solutions, 24 hours a day, 365 days a year. To empower businesses with communications systems beyond their own resources and means. Our client’s success, is our priority.

Headquarters

-

Public or Private

Private

Seats or staff

51-200

Revenue

Less than $1 million (USD)

Industries

-

Highlights

Domain Authority

2.2

Site traffic

-

OA ranking

-

Glassdoor rating

3.1

CrunchBase ranking

-

Details

Executive

Casie Finn, COO/CFO

Year Founded

2012

Countries of fulfillment

-

Sectors

-

Contact information

877.310.6676

http://www.securuscontactsystems.com/

Social media

About Securus Contact Systems: Review and comparison

Securus Technologies, Inc. is a leading provider for telecommunications by way of contact center solutions. Kris Drebin started the company that later got funding from co-founder Steven Lemma in 2012.

The products and services include appointment scheduling, message taking, order entry, virtual receptionist, dispatching, and answering service. Businesses can rely on Securus Contact Systems 24/7.

Securus Contact Systems’ current company size is 51-200 employees. This privately held company was founded in 2012. To date, the company has reported less than $1 million in revenue.

Securus Contact Systems Outsourcing

This company outsources BPO solutions with a focus on the contact center. They offer a wide range of services that are customizable to fit the client’s specific needs. Additionally, they use the latest technology tools such as VOIP and cloud computing to increase productivity and efficiency.

The company is also proud of its team members, who have a wide range of experience and skills in the industry. Because of this, they are confident that they can provide quality service to their clients.

Securus Contact Systems’s BPO services and pricings

The company offers the following BPO services to clients:

  • Appointment setting
  • Order taking
  • Virtual Reception
  • Dispatching
  • Answering service

All of these services are customizable to fit the client’s needs.

Pricing for these services varies depending on the needs of the client. Generally, pricing quotes are on a per-minute or per-transaction basis. Securus Contact Systems also offers bundled pricing for clients who want multiple services.

Securus Contact Systems’ pricing

The company offers monthly plans that allow customers to adjust their service. There are no hidden fees or fine print to worry about. The plans range from $245 to $1,125 a month.

How Securus Contact Systems outshines its competition

Securus uses scalable technology to provide the best BPO services. This company differs from the competition by:

  • A wide range of voice services
  • Attracting the best team in the Northwest
  • Using the latest technology tools
  • Their focus on customer service

Answering service is a critical piece of the customer service puzzle. Businesses typically handle customer inquiries through this channel, so it’s vital that the service be reliable and staffed by competent individuals. Securus Contact Systems offers a 24/7 answering service staffed by a team of experienced professionals.

Key executives

Casie Finn, COO/CFO 

Casie Finn joined Securus in 2013 as the Controller and became the COO/CFO in January 2016.

Kris Drebin, CEO 

Kris Drebin is the founder of Securus and has more than 25 years of experience in the contact center industry.

Steven Lemma, CTO 

Steven Lemma is the co-founder of Securus and has more than 20 years of experience in the technology industry.

Securus Contact Systems reviews and comparisons

Securus is an innovative source for businesses looking for contact center solutions. From its base in Oregn. on, the company offers an array of services that fit customers in any locatioIt is one of the fastest-growing companies in the Northwest due to quality customer service and cutting-edge technology.

Securus Contact Systems’s contact information

Securus Contact Systems’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 877.310.6676.

References

https://www.glassdoor.com/Overview/Working-at-Securus-Contact-Systems-EI_IE1400668.11,34.htm

https://www.crunchbase.com/organization/securus-contact-systems

Securus Contact Systems news, podcast & articles

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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