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Connect International

3.0/5 • Glassdoor rating


Connect International manages a near shore call center strategically located in Managua, Nicaragua. CI is focused on our clients needs. We understand the importance of stabilizing operational expenses, staying compliant, and working with an experienced company.

With over 40 years in the collection industry, Connect International’s executive board has successfully established a best in class call center, to support an array of BPO needs. Our specialized services range from Debt Collections, Quality Assurance and Monitoring, Customer Satisfaction Surveys, Cell Phone Transfer Agents, Insurance Billing and Follow-up, as well as a host of other programs related to customer contact.



Public or Private


Seats or staff



$5 mil. - $10 mil.





Juan Carlos Montealegre, Owner, President

Year Founded


Countries of fulfillment




Contact information


About Connect International: Review and comparison

Connect International manages a call center in its strategic location of Managua, Nicaragua. The firm orients itself towards client needs with a focus on stabilizing operational expenses with an experienced company.

Connect International’s best-in-class call center is led by an executive board with over forty years of experience in the collection industry. The business supports an array of Business Processing Outsourcing (BPO) needs and programming related to customer support.

Connect International Outsourcing

Connect International offers “premium services to support the accounts receivable management industry with our nearshore outsourcing solutions.” The off-shoring business prides itself on its commitment to compliance with customer needs, with free-flowing voice and data and no latency. 

Connect International hires agents that meet your office’s hiring standards. All agents are efficiently trained with the needed skills, and background checks are a requirement on top of a customer’s customized requests. Agents are efficient in their complex problem-solving, navigation of various customer applications, and business-to-business interactions.

Connect International’s BPO services and pricings

Connect International offers the following services to its clientele:

  • Consumer and commercial collection services
  • Skip tracing
  • Quality assurance
  • Medical billing
  • Appointment setting and conferencing
  • Customer care and support on behalf of finance company’s dealer networks
  • Customer verification 
  • Insurance denial management and claim submissions
  • Data input
  • Insurance follow up
  • Hiring/recruitment services, posting ads, screening
  • Hiring for client needs across multiple job functions
  • Credit/loan verification
  • IT tech support

Connect International’s pricing

Connect International charges a one low flat monthly fee for each agent on a client’s project. This all-inclusive cost includes connections and communication. The pricing is skill-based, and so the higher the function of the job, the higher the price will be.

Oftentimes, customers may require specific equipment and technologies. In this case, Connect International will acquire it from a local source and pass through the actual cost. 

Overall, customers of Connect International tend to see a forty to sixty percent reduction in their costs from their previous structure.

How Connect International outshines its competition

Connect International has a strong reputation that is built by an outstanding executive team that produces quality results. The company website states the importance of the following criteria to their success:

  • Compliance
  • Management
  • Communication
  • Security

Through these criteria, Connect International ensures that training and management meet the highest standards for excellence. The firm intends on flawlessly executing clients’ plans. Agents are guaranteed to have perfect English, and management will demonstrate clear and consistent communication with clientele. Connect International will not store customers’ data, nor will they hold funds. Both business-to-business and business-to-customer relations are performed with clarity. Maximum compliance is a significant aspect of company ideals.

Key executives

Connect International reviews and comparisons

Connect International is a professional, courteous, and professional BPO business. We do not presently have any reviews for Connect International. We would suggest comparing the firm to other BPO companies with operations in Central America. 


Connect International’s contact information

Connect International’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call 866-493-8818.

Connect International news, podcast & articles

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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