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Sound Telecom

2.5/5 • Glassdoor rating


Sound Telecom brands your phones, enables you to deliver superior customer service, and helps companies grow their business by developing customized telecom solutions. Established in 1986, Sound Telecom is a nationwide provider of telephone answering services, inbound and outbound call center programs, cloud-based phone systems, and unified communications on a 24/7/365 basis with US agents.



Public or Private


Seats or staff



$10 mil. - $25 mil.





Michael LaBaw, Founder

Year Founded


Countries of fulfillment




Contact information


About Sound Telecom: Review and comparison

Sound Telecom provides telephone answering and inbound call center services. The company also offers unified communication services for clients based in the United States and Canada. Between 1986 and 1988, Sound Telecom focused on providing business support and answering services during regular business hours. 

Sound Telecom soon expanded answering and communication services to a 24/7/365-day model. Within the company’s first ten years of operations, Sound Telecom made several acquisitions to fuel growth. By 1997, the company built a second call center to handle the increased business volume. 

Sound Telecom maintains its headquarters in Spokane, Washington, and has 63 employees. The company’s reported revenues are $13 million.

Sound Telecom Outsourcing

According to the company’s website, Sound Telecom has a vision to “build a legacy of excellence one call at a time.” The company’s mission is to “develop remarkable solutions that exceed client expectations.” Sound Telecom uses a combination of deep industry experience, cutting-edge technology, and innovation. 

The company’s values are commitment, excellence, integrity, ownership, and value. Sound Telecom says the company has a driving passion to give voice to America. The company currently serves several notable and big-name organizations, including Microsoft and the American Red Cross.

Sound Telecom’s BPO services and pricings

Sound Telecom’s business process outsourcing (BPO) solutions are categorized as follows:

  • Answering services
    • General answering services
    • Bilingual answering services
    • Medical answering services
    • Secure messaging
    • Virtual receptionist
    • Reminder call services
    • Text message dispatch
    • Employee verification check-in services
  • Call center services
    • Live chat
    • General call center services
    • Business process outsourcing
    • Inbound call center
    • Technical support and help desk
    • Disaster recovery services
    • Third-party verification programs
  • Bilingual services
    • Bilingual call center services
    • Spanish answering services
    • Bilingual virtual assistant
    • Bilingual online secretary services
  • Business voicemail
    • General business voicemail
    • Call forwarding
    • PBX
    • Unified communication
    • VoIP

Sound Telecom pricing

Unfortunately, it’s impossible to see a base price line for Sound Telecom as they don’t disclose any information on their website. You can’t even see whether they charge individually per customer’s needs or they offer different plans with set price points.

However, you can contact them for a free consultation to learn more about what they would charge for your individual requirements.

How Sound Telecom outshines its competition

Sound Telecom has won the Inc. 5000 award three times since the company began operations. The company has over 30 years of experience with live answering and communications services. All of the agents are U.S.-based, and Sound Telecom can onboard clients within 24 hours. 

Clients do not have to sign a long-term contract with Sound Telecom to receive services. The services are flexible, and a business can modify them according to each client’s changing needs. Sound Telecom has a solid track record in the industry and many customer testimonials to attest to its level of service.

Key executives

Andrew Tillery (Marketing Director)
Andrew Tillery is the Marketing Director of Sound Telecom. He takes care of the marketing side of the business, including the research, planning, and analysiBrian Gabriel (Call Center Manager)
Brian Gabriel is the Call Center Manager where he looks after the day to day operations and long-term success and direction of the company.

Mark Hill (IT Supervisor)
Mark Hill has worked for the company since 2009, and he looks over the entire IT infrastructure of Sound Telecom.

Sound Telecom reviews and comparisons

Sound Telecom’s decades of experience have given the company a specific advantage over the competition, as seen by reading some customer reviews. 

Most of the reviews were quite positive, showing that Sound Telecom is a strong contender in this industry. Apart from a Better Business Bureau grade of an A+, Sound Telecom received an overall 4.2-star rating on Clutch. Clients raved about the customer service, flexibility, and increased efficiency.

Sound Telecom’s contact information

Sound Telecom’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1-877-451-8623.


Sound Telecom news, podcast & articles

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