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3.8/5 • Glassdoor rating


Upstream BPO Sdn. Bhd. is a rapidly growing Business Process Outsourcing company, with the ability to cater for diverse verticals with intelligent business operations. We specialize in Contact Center services, Tele Sales & Marketing B2B Appointment Settings, Internet/online/ social media marketing & PR.

What Upstream offers its clients

We specialize in Contact Center services, Tele Sales & Marketing B2B Appointment Settings, Internet/online/ social media marketing & PR.

How Upstream outshines the competition

In 2015 Upstream BPO Sdn Bhd was awarded MSC status Malaysia from MDEC. In the past years, Upstream BPO Serviced 200+ customers across 18 countries.



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Mahesh Uncle Patel, Owner

Year Founded


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Contact information


About Upstream: Review and comparison

Upstream BPO is an award-winning call center providing multiple communication services to businesses around the world. Since its founding in 2014, the Malaysia-based firm developed a reputation for delivering client-focused communication services across multiple industries.

This BPO company focuses on providing robust services backed by strong quality assurance standards to deliver exceptional results for every project. Upstream BPO expanded its operations to include an office in the United Kingdom and boasts $1 million in revenue.

Upstream Outsourcing

Upstream BPO offers fast, efficient, cost-effective solutions for businesses that need assistance meeting communication needs. The BPO company helps businesses of all sizes nurture customer relations to increase revenue and improve client retention.

In 2020, the firm received the Top Leader B2B company in Asia award. Upstream BPO hopes to build on the momentum to continue providing future-focused outsourcing solutions to businesses around the world.

Upstream’s BPO services and pricings

Upstream BPO offers a range of inbound and outbound communications services for businesses, including:

  • Contact center services
  • Help center services
  • Telemarketing and cold calls
  • Appointment setting
  • Reactivating existing or dormant clients

Additionally, Upstream BPO offers business-to-business lead generation services. The firm notes that they have experienced and knowledgeable professionals ready to help businesses in several industries, including healthcare, telecom, IT and software, finance, advertising, and more.

Upstream BPO’s pricing

Since Upstream BPO delivers a wide range of services to companies of varying sizes, the firm doesn’t list pricing packages on the website. To learn more about how Upstream BPO can help your company, contact them to discuss your needs and receive an estimate.

How Upstream outshines its competition

Upstream BPO claims to provide the best multilingual staff in the industry, with more than 50 years of work experience. The firm reports that its commitment to quality assurance, robust solutions, and results-driven plans set them apart from the competition. According to the website, Upstream BPO relies on a combination of tools, including:

  • A high-performance work environment
  • Regular monitored goals and milestones for all team members
  • Immediate action at every turn to ensure the team meets client goals

This BPO company serves more than 200 customers from 18 countries. Additionally, Upstream BPO earned MSC status Malaysia from MDEC in 2015.

Key executives

Despite listing 40 employees on LinkedIn, Upstream BPO has gone to great lengths to keep its executives private. The firm doesn’t even list founders or executives on the website.

Ahmed Qayyum (Director of Business Development)

Qayyum is the only director openly listed, and only on LinkedIn. He has a long work history, including six years at Upstream BPO. Qayyum also reports significant volunteer experience, including at Shell and IBM.

Upstream reviews and comparisons

Upstream BPO has three exceptional Google reviews that commend the firm’s professionalism, efficiency, and responsiveness. The firm also has a five-star review on and another five-star on GoodFirms. However, it may be advisable to research similar Malaysian firms to compare reviews and pricing before signing on with Upstream BPO.

Upstream’s contact information

Upstream’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 60383220333.

Upstream news, podcast & articles

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Upstream videos & images

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The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

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Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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