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Startek is a customer engagement BPO company. They aim to deliver meaningful relationships through superb customer service insights for their clients. Also, they intend to influence positive behavior, develop brand perception and promote loyal advocates. Startek stresses out on the importance of customer engagement. According to them brand loyalty only lasts when you keep your clients happy and engaged.
Startek utilizes customer “engagement” design principles vs. traditional contact center methods. Since 1998, they have been providing high class technical support solutions for huge companies. Through their experience they have established best practices for their technical support that would be a fit for their client’s changing needs.