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Startek

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About

Startek is a customer engagement BPO company. They aim to deliver meaningful relationships through superb customer service insights for their clients. Also, they intend to influence positive behavior, develop brand perception and promote loyal advocates. Startek stresses out on the importance of customer engagement. According to them brand loyalty only lasts when you keep your clients happy and engaged.

Startek utilizes customer “engagement” design principles vs. traditional contact center methods. Since 1998, they have been providing high class technical support solutions for huge companies. Through their experience they have established best practices for their technical support that would be a fit for their client’s changing needs.

Headquarters

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Public or Private

Public

Seats or staff

10,001+

Revenue

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Industries

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Highlights

Domain Authority

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Site traffic

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OA ranking

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Glassdoor rating

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CrunchBase ranking

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Details

Executive

Aparup Sengupta, Founder and Chairman

Year Founded

1987

Countries of fulfillment

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Sectors

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Contact information

(02) 811 7827 / 303-262-4500

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http://www.startek.com/

Social media

About Startek: Review and comparison

As a business process outsourcing (BPO) company, STARTEK Philippines, Inc. focuses on providing clients with the ultimate customer service experience. With its headquarters in multiple countries, including the United States, Malaysia, and the Philippines, STARTEK Philippines, Inc. can offer top-notch service globally.

With a focus on best in class performance, the company works endlessly to deliver optimal results for those they serve. Whether retaining top talent or tweaking their services to meet ever-changing needs, STARTEK Philippines, Inc. is up for the challenge.

Currently, STARTEK Philippines, Inc. employs over 17,000 staff members and over 250 clients. As of June 2022, the company’s revenue is over 167 million.

Startek Outsourcing

Knowing that customer service experiences are rapidly changing, STARTEK Philippines, Inc. incorporates the latest trends into its offerings. Recently, they hosted a panel discussing user experience in a hybrid environment.

As a result of their efforts, the Everest Group recently recognized STARTEK Philippines, Inc. as one of 14 companies with the capability to operate and support customer experience on a global level. 

Startek’s BPO services and pricings

Upon visiting their website, you’ll discover that STARTEK Philippines, Inc. offers various products and services to their clients.

  • Customer Engagement
  • Customer Service Bots
  • Social Media Assistance and Management
  • Cloud Services
  • Artificial Intelligence
  • Moderation Aid
  • Omnichannel Support

This list is not comprehensive, and the firm routinely adds new products and services to meet the constantly changing needs of the industries they serve.

STARTEK Philippines, Inc. pricing

With each client’s unique needs, STARTEK Philippines, Inc. doesn’t offer generic pricing guidelines online. If you are looking to get a custom quote for the services needed, it’s best to reach out to a customer service representative through their website for assistance. 

How Startek outshines its competition

As a multi-national firm, STARTEK Philippines, Inc. works to exhibit cutting-edge trends when it comes to customer service solutions. They broadcast their abilities in the following ways:

  • Adapting to all corporate standards set forth by the client
  • Operating on a bespoke basis with each company it serves
  • Working with a keen focus on user experience
  • Incorporating all the latest trends into their products and services

Key executives

  • Sudip Banerjee (Director)

New to the STARTEK Philippines, Inc. team as of July 2022, Sudip Benerjee comes to the Director position with over 35 years of information technology experience. 

  • Bharat Rao (Global CEO)

As the Global CEO of STARTEK Philippines, Inc., Bharat Rao focuses on creating solid networks within Asia and throughout the world. Prior to serving as the Global SEO, he occupied the role of President. Rao graduated with a Master’s degree in Business from the Indian Institute of Management.

Startek reviews and comparisons

There are many positive reviews, both from clients and previous employees, regarding their time with STARTEK Philippines, Inc. Working to have a top ranking in the area of customer service, it’s fitting that they have high reviews that speak to their effectiveness and correspondence, as well as the user experience. 

Startek’s contact information

Startek’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Startek news, podcast & articles

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Startek videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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