View all outsourcing firms

CBE Companies

3.7/5 • Glassdoor rating


“Formed in 1933 as the Credit Bureau of Black Hawk County, the CBE Group of Companies started as a unique solutions provider, focusing on insurance and investment fraud in the United States. Over time, it has evolved in to a powerful outsourcing and consultancy firm, employing over 1,300 employees globally across five different locations. Providing solutions to a number of Fortune 500 clients, the company has steadily grown to be one of the world’s foremost call center-based business process outsourcing organizations.

The CBE Companies provide unique tailor-made solutions for its clients, primarily focusing on call-center operations that provide inbound and outbound services, specializing in fields such as First Party and Third Party Payment Collection, fraud detection, and customer care operations. Headquartered at Cedar Falls, Iowa; the company has two more operational facilities in Waterloo, Iowa and one in New Braunfels, Texas. In addition, the company has a large presence in Manila, Philippines, to capture the market in the South East Asian region.

With a unique outlook towards employee management and corporate social responsibility, CBE Companies has partnered with various governmental bodies to promote education in elementary schools across the world. In addition, the company has a creative solution for employee management – in order to wear casual outfits in the office, employees have to donate a certain amount or volunteer for a cause, the initiative being dubbed “Casual for a Cause.”



Public or Private


Seats or staff



$100 mil. - $250 mil.





Tom Penaluna, CEO

Year Founded


Countries of fulfillment




Contact information


About CBE Companies: Review and comparison

CBE Companies started its operation in 1933 and has been a global outsourced call center solution provider. The company’s capacity to continually adapt, innovate, and remain at the forefront of the regulatory environment distinguishes it from its rivals.

CBE Companies’ consistent emphasis on thoughtful leadership and ongoing investment helps all CBE Companies clients by minimizing present and potential risks and providing performance excellence.

With over 1,300 employees in five locations worldwide, CBE Companies can offer the appropriate solution for your ever-dynamic business needs in any area. The company projects to have between 1001 – 5000 staff within the next few years.

CBE Companies Outsourcing

CBE Companies’ corporate offices are in Cedar Falls, Iowa. Additionally, it has two sites in Waterloo, Iowa, and additional locations in New Braunfels, Texas, and Manila, Philippines. The company enjoys consistent recognition as an Employer of Choice. Workplace Dynamics has also named it one of Iowa’s Top Workplaces.

The company commits itself to create an enabling environment for its workers and proudly regards itself as an equal opportunity employer. The company considers applications from all applicants without regard to race, religion, color, gender, nationality, age, sexual orientation, or any other protected status.

They follow local, state, and federal laws. However, all applicants must undergo a drug test and background checks.

CBE Companies’s BPO services and pricings

CBE Companies specializes in delivering the following services:

  • Customer care
  • Accounts receivable management
  • First-party collections
  • Third-party recoveries
  • Fraud management
  • Healthcare
  • Data collection
  • Outsourced call center services for utilities, higher education, and telecom industries
  • BPO customer solutions

CBE pricings

CBE Companies have affordable prices for all their services. However, your business needs and specifications play an important role in pricing.

How CBE Companies outshines its competition

CBE Companies prides itself in doing the right things to protect their clients. The company focuses on offering its talents, financial resources, and time to support community organizations and local charities in towns and cities around them.

Key executives

Tom Penaluna (Chairman and CEO)

Tom is the current chairman and CEO of CBE Companies and has occupied this office since 1984. His specialty areas include executive management, strategic planning, operations management, BPO services, risk management, process improvement, and management consulting.

Erica St. John (President & Chief Financial Officer)

Erica attained her current designation in 2020 but previously served in CBE Companies as Chief Financial Officer from 2016 to 2020. Erica is a certified public accountant and excels in auditing, accounting, business process improvements, customer service, and more.

Alex Reed (Chief Operating Officer)

Alex Reed has extensive expertise running collection operations and call centers for some of the country’s top ARM firms. He’s highly skilled in developing vision, business processes, and strategies that result in excellent performance and results. Alex is also capable of identifying and capitalizing on new possibilities by analyzing market trends and client demands.

CBE Companies reviews and comparisons

CBE Companies have several reviews from happy customers on its website. Clients provide positive feedback regarding the value they ascribe to relationships with the customers and outperforming competing agencies.

CBE Companies’s contact information

CBE Companies’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1-800-925-6686..


CBE Companies news, podcast & articles

No news, podcast & articles available for this BPO

CBE Companies videos & images

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.