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iQor

About

Nearly every industry we serve, from financial services to consumer electronics, is undergoing a massive amount of change. Through our unique customer engagement model, global scale and deep understanding of how to connect and integrate support ecosystems, iQor helps our clients navigate and succeed in this changing landscape. We invite you to learn more about our new wide range of integrated solutions.

Headquarters

-

Public or Private

Private

Seats or staff

10,001+

Revenue

$1 to $2 billion (USD)

Industries

-

Highlights

Alexa ranking

776,356

Domain Authority

48

Site traffic

10,419

OA ranking

-

Glassdoor rating

3.3

CrunchBase ranking

-

Details

Executive

Gary Praznik, President and CEO

Year Founded

1998

Countries of fulfillment

-

Sectors

-

Contact information

-

-

http://www.iqor.com/

Social media

About iQor: Review and comparison

iQor is one of the leading customer service companies in the U.S. This company takes pride in guaranteeing quality customer engagement solutions with a large employee base.

Their CX private cloud technology enables the iQor team to support a diverse range of client needs, including analyzing and monitoring brand interactions, improving business processes, and striving to help the client’s business reach its full efficiency potential. 

Founded in 1998, the company expanded into a vast operation with more than 10,000 employees in nine different countries. iQor brings in between one and two billion dollars in revenue each year. 

iQor Outsourcing

Although iQor has roots in countries all over the world, it has its headquarters in Florida. The international nature of iQor allows the company to work with some of the best-known brands in the industry. 

The team takes pride in their communal culture that allows them to personalize customer service calls and use automation when necessary fully.

The extensive nature of iQor also helps the company have several layers of to their services. This means that employees are more zoned in and invested in their individual tasks. 

iQor has won several awards such as a NICE Excellence award, CX Training award, and the Next Generation Work-At-Home award.

iQor’s BPO services and pricings

Here are a few of iQor’s services: 

  • CX private cloud
  • Blend of virtual/onsite agents available
  • Expert tech support
  • Social media monitoring
  • Early-stage customer retention
  • Customer onboarding
  • Order management
  • Invoice services 
  • Product education
  • Account reconciliation
  • Churn analysis and prevention strategies

iQor’s pricing

iQor offers many services, and the total cost of these services will vary. iQor places emphasis on having high-value products. To find out what it will cost to use these services, clients can contact iQor.

How iQor outshines its competition

iQor stresses the importance of hooking customers in using their top-of-the-line technology and making sure the customers are so happy with their iQor interaction that they are returning customers.  Here are some of iQor’s most notable features:

  • Channel optimization
  • Employees with a high drive for success
  • Amazing customer support
  • Meaningful customer interactions 
  • A wide range of services 
  • Strong leadership 
  • Private cloud technology

Key executives

Gary Praznik (President and CEO) 

Gary Praznik is an experienced offshoring veteran who strives to give every customer satisfaction and help iQor keep growing into an even more comprehensive company. He has a Bachelor’s in Business Administration degree from Kent State University. 

Martin Lehtio (EVP and Chief Operating Officer) 

Martin Lehtio is primarily responsible for telecommunications at iQor. He graduated from Barry University. 

Runa Rosenfield (General Counsel) 

Runa Rosenfield oversees most of the legal activities at iQor, such as managing litigation, contractual compliance, and financing activity. She graduated from the University of Pennsylvania with a Master’s in French Language and Literature and a Law degree. 

iQor reviews and comparisons

iQor receives praise for its commitment to its clients and the quality of the many products they provide. This company wins attention for its stellar team mindset and excellent customer satisfaction rates. 

Other mid-size offshoring programs that would offer similar services include TaskUs and Alorica.

iQor’s contact information

iQor’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

References

https://www.glassdoor.com/Overview/Working-at-iQor-EI_IE12288.11,15.htm

https://www.crunchbase.com/organization/iqor

iQor news, podcast & articles

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iQor videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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