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America’s Call Center

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About

Established in 1998, America’s Call Center (ACC) has become the premiere provider and global leader of integrated call center services exclusively for the home inspection industry. With two decades of knowledge, deep interaction and unparalleled experience in the inspection industry, ACC brings an unmatched service that increases profits and reduces operating expenses for single and multi-inspector business owners.

Headquarters

-

Public or Private

Private

Seats or staff

51-200

Revenue

$1 to $5 million (USD)

Industries

-

Highlights

Domain Authority

26

Site traffic

198

OA ranking

-

Glassdoor rating

4

CrunchBase ranking

-

Details

Executive

Nancy Emberson, Vice President

Year Founded

1998

Countries of fulfillment

-

Sectors

-

Contact information

888.462.6153

https://americascallcenter.com/

Social media

About America’s Call Center: Review and comparison

ACC is a company based in Jacksonville, Florida, and has been giving excellent live call services since 1987. They provide impeccable customer contact solutions for text, calls, and voice while also offering call center programs tailored to exactly your needs.

With their state-of-the-art equipment, their customer service reps can take care of your clients efficiently and quickly in a variety of different industries. ACC is also ranked #1 in voice provider services for outsourced contact solutions.

The company has had the same dedicated owners since its opening in 1987 and has created a reliable company that has been focused on providing the best services possible. 

America’s Call Center Outsourcing

ACC main headquarters is in Jacksonville, Florida. With 31 total employees based in the United States, they have generated around $3.20 million in sales. With a near-perfect track record, they’re one of the top companies for customer contact solutions.  

America’s Call Center’s BPO services and pricings

They offer an array of services in 37 different industries and customize each package to fit precisely what their client requires. With highly-trained customer service representatives and innovative technology, the BPO can gain all the requested information and give their clients all recorded phone calls and messages. 

Customer Service Services:

  • Marketing support
  • Direct delivery of information
  • Quick response to order taking and processing
  • Client website customer support
  • Clarification of transporting logistics
  • Service and product information
  • Complaint handling
  • Tech support
  • Issuing refunds and credits
  • Retail support
  • Reporting a quiz answer score and contest information
  • Gathering information for insurance claims
  • Responding to emails immediately
  • Property Maintenance Requests
  • Recorded Calls 

ACC’s pricing

ACC also has the highest standard of security around, with third-party verification. Pricing does vary depending on the client’s specific needs and package.

How America’s Call Center outshines its competition

With advanced technology and highly qualified and trained professionals, the company delivers a level of service that outshines the competition. With a wide variety of industries and dedication to getting their clients’ exact information, ACC focuses on impeccable service and outstanding performance.

They have several ways to keep its clients informed, and they provide detailed logs for all transactions. ACC is the number one competitor in the industry and offers free quotes for clients looking to hire them for customer service solutions.  

Key executives

Clinton and Nancy Emberson are the President and Vice President of the ACC and have been since its opening in 1987. For 38 years, they have dedicated their lives to making a great company for customer contact solutions. 

Barry Krawchuk also shares the responsibilities of vice president at ACC while also being the general manager. He has been with the company since 2008. 

America’s Call Center reviews and comparisons

ACC has ranked #1 in the nation for its expertise and provides reliable services for its clients. Their website states they have never had a service outage, and with their innovative and advanced technology, they can deliver the best service in the business.

On multiple review sites, not only are clients praising the capability of this company, but former employees rave about their experience. All in all, ACC seems to be the top company for customer contact solutions.

America’s Call Center’s contact information

America’s Call Center’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 888.462.6153.

References

https://www.glassdoor.com/Overview/Working-at-America-s-Call-Center-EI_IE749736.11,32.htm

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Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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