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Cloud9 BPO

About

Cloud 9 BPO is an AI-driven inbound contact center. We leverage cutting-edge technologies such as Machine Learning and Natural Language Processing to provide inbound support, live messenger chat, among other lines of business.

We are a team of American and Filipino Entrepreneurs who are committed to helping our clients create a profitable and scalable BPO infrastructure by leveraging our talent and resources in Manila, Philippines.

What Cloud9 BPO offers its clients

We focus heavily on utilizing cloud based technologies backed by AI to cut manpower needs, streamline processes, and lessen the need for complex IT structures.

How Cloud9 BPO outshines the competition

We focus on delivering results with less manpower needed and automating as many tedious tasks as possible. This means cloud based AI systems to guide agents, customize crm systems, and making sure agents have everything they need.

Cloud9 BPO company structure

A flipino owned company with American partners. We have experience building centers from the ground up.

Sample highlight service offering of Cloud9 BPO

350 usd per seat lease this would include any tech needs to fulfill an agents tasks. If you provide your own computers and software it would be 150 per month

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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