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Mass Markets

About

Mass Markets executes domestic omni-channel, inbound and outbound contact center services on behalf of some of the most recognizable brands in the world. As an industry leader with deep expertise in managing interactions across the customer lifecycle, Mass Markets connects customer service, inside sales, market research, automated customer contact and back-office business processes into comprehensive, flexible solutions. Servicing a range of industries, Mass Markets designs high-performance, analytics-driven solutions that produce real results. Under its signature Anything-as-a-Service platform, Mass Markets provides a suite of services and technology that extends beyond the contact center to enable organizations to better target and connect with customers. Anything-as-a-Service accelerates the transformation of business by utilizing intelligent infrastructure and domestic labor to provide significant cost advantages and superior technological footing to businesses that challenge the status quo.

Headquarters

-

Public or Private

Private

Seats or staff

501-1,000

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Alexa ranking

5,389,583

Domain Authority

27

Site traffic

574

OA ranking

-

Glassdoor rating

3.1

CrunchBase ranking

-

Details

Executive

Anthony Marlowe, CEO

Year Founded

2003

Countries of Fulfillment

-

Sectors

-

Contact information

(866) 577-2461

https://www.massmarkets.com/

Social media

About Mass Markets: Review and comparison

Mass Markets is a premium domestic call center service operator and Business Process Outsourcing (BPO) service provider based in Iowa City with locations spread across the US. With over 15 years of industry experience in a variety of industries, Mass Markets offers 24/7 coverage of call center services. 

Being based in the US allows Mass Markets access to a wealth of advantages when it comes to top technologies, infrastructure, and a talented and proficient pool of employees without the addition of any timezone-related difficulties.

This makes Mass Markets well-equipped to handle customized business solutions geared towards growth, scalability, and efficiency without compromising on quality. 

Mass Markets Outsourcing

Headquartered in Iowa City, Iowa, the customer experience and brand care experts at Mass Markets provide call center service solutions for innovative companies across the nation.

Mass Markets provides both work-at-home and premise-based contact center outsourcing services with flexible plans to suit any company’s needs.

Mass Markets’s BPO services and pricings

Mass Markets provides a variety of outsourcing services to meet the needs of businesses in multiple industries.

  • Inbound Contact Center Services (Customer Service)
  • Outbound Contact Center Services (Telesales)
  • Omnichannel Solutions
  • IT Services
  • Chat
  • Cloud Contact Center Software
  • Programming and Integration Services
  • Business-to-business, Business-to-customer, and Digital Customer Experience Solutions

Mass Markets also provides back office services for several industries.

Federal Services

  • Software Application
  • Customer Service/Care
  • Claims Processing

Healthcare Services

  • Healthcare Enrollment
  • Forms Processing
  • FSA and HSA Claims

E-Commerce Support

  • Multi-channel Customer Support
  • Trust and Safety
  • Content Optimization

Financial Services

  • Accounts Management
  • Analytics and Insights
  • Reconciliation

IT Support Services

  • 24/7 Tech Support
  • Systems Integration Support
  • Custom Applications

Employer Services

  • HR and Payroll Services
  • Customer and B2B Support
  • Administrative and Data Entry

Mass Markets’ pricing

Because of the wide variety of services Mass Markets offers, pricing is dependent on the specific services a client company needs. For more pricing information, contact Mass Markets to set up a consultation.

How Mass Markets outshines its competition

Mass Markets solutions succeed by winning customers over, turning conversations into conversions through the following elements:

  • Connect – Strategic and proactive call center campaigns.
  • Support – Integrated contact center support services.
  • Chat – Live chat and SMS/text messaging services.

Voice – Affordable, proprietary contact center software.

Key executives

Anthony Marlowe (CEO) 

In addition to being CEO of Mass Markets, Anthony Marlowe is also CEO of the rest of MCI’s subsidiaries. Inc Magazine ranked MCI (Marlowe Company Inc.) as Iowa’s fastest-growing company in 2019. Previously, he co-founded TMone, another IT and BPO services company. He served there in various leadership roles for over 12 years. 

Aric Birchmier (Vice President) 

Aric Birchmier became Vice President of Mass Markets in 2017. He has over 20 years of experience in the communications and business process operations fields. 

Mass Markets reviews and comparisons

Mass Markets features several glowing client testimonials on their homepage. We recommend comparisons with similarly fast-growing small businesses in the BPO field. 

Mass Markets’s contact information

Mass Markets’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (866) 577-2461.

References

https://www.glassdoor.com/Overview/Working-at-Mass-Markets-EI_IE1085023.11,23.htm

https://www.crunchbase.com/organization/mass-markets

Mass Markets news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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