Mass Markets

Mass Markets is a premium domestic call center service operator and Business Process Outsourcing (BPO) service provider based in Iowa City with locations spread across the US. With over 15 years of industry experience in a variety of industries, Mass Markets offers 24/7 coverage of call center services. 

Being based in the US allows Mass Markets access to a wealth of advantages when it comes to top technologies, infrastructure, and a talented and proficient pool of employees without the addition of any timezone-related difficulties.

This makes Mass Markets well-equipped to handle customized business solutions geared towards growth, scalability, and efficiency without compromising on quality. 

Headquartered in Iowa City, Iowa, the customer experience and brand care experts at Mass Markets provide call center service solutions for innovative companies across the nation.

Mass Markets provides both work-at-home and premise-based contact center outsourcing services with flexible plans to suit any company’s needs.

Mass Markets provides a variety of outsourcing services to meet the needs of businesses in multiple industries.

• Inbound Contact Center Services (Customer Service)
• Outbound Contact Center Services (Telesales)
• Omnichannel Solutions
• IT Services
• Chat
• Cloud Contact Center Software
• Programming and Integration Services
• Business-to-business, Business-to-customer, and Digital Customer Experience Solutions

Mass Markets also provides back office services for several industries.

Federal Services

• Software Application
• Customer Service/Care
• Claims Processing

Healthcare Services

• Healthcare Enrollment
• Forms Processing
• FSA and HSA Claims

E-Commerce Support

• Multi-channel Customer Support
• Trust and Safety
• Content Optimization

Financial Services

• Accounts Management
• Analytics and Insights
• Reconciliation

IT Support Services

• 24/7 Tech Support
• Systems Integration Support
• Custom Applications

Employer Services

• HR and Payroll Services
• Customer and B2B Support
• Administrative and Data Entry

Mass Markets’ pricing

Because of the wide variety of services Mass Markets offers, pricing is dependent on the specific services a client company needs. For more pricing information, contact Mass Markets to set up a consultation.

Mass Markets solutions succeed by winning customers over, turning conversations into conversions through the following elements:

• Connect – Strategic and proactive call center campaigns.

• Support – Integrated contact center support services.

• Chat – Live chat and SMS/text messaging services.

Voice – Affordable, proprietary contact center software.

Anthony Marlowe (CEO) 

In addition to being CEO of Mass Markets, Anthony Marlowe is also CEO of the rest of MCI’s subsidiaries. Inc Magazine ranked MCI (Marlowe Company Inc.) as Iowa’s fastest-growing company in 2019. Previously, he co-founded TMone, another IT and BPO services company. He served there in various leadership roles for over 12 years. 

Aric Birchmier (Vice President) 

Aric Birchmier became Vice President of Mass Markets in 2017. He has over 20 years of experience in the communications and business process operations fields. 

Mass Markets features several glowing client testimonials on their homepage. We recommend comparisons with similarly fast-growing small businesses in the BPO field. 

Mass Markets’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.massmarkets.com

LinkedIn https://www.linkedin.com/company/mass-markets-an-mci-company

Facebook https://www.facebook.com/massmarkets

In addition, you may email them at [email protected] or call (866) 577-2461.

https://www.glassdoor.com/Overview/Working-at-Mass-Markets-EI_IE1085023.11,23.htm

https://www.crunchbase.com/organization/mass-markets