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BPO Bench

5/5 • Glassdoor rating


BPO Bench specializes in business process outsourcing solutions for organizations such as Inbound & Outbound Call Center Outsourcing—from entire end-to-end Enterprise Content Management (ECM) solutions to the individual elements that make up ECM. With on-site, onshore and offshore processing facilities, BPO Bench helps improve efficiency and profitability in all business functions across all industries. We Offer:



Public or Private


Seats or staff



Unknown / Non-Applicable





Matt Warner, Vice President

Year Founded


Countries of fulfillment




Contact information


About BPO Bench: Review and comparison

BPO Bench is a legacy BPO support services provider with more than a decade of experience helping the world’s biggest brands. They provide exceptional monetary value using proven processes and cutting-edge technologies.

This Dallas-based company generates progressive growth alongside elegant customer service solutions. All BPO Bench’s agents undergo an intensive training course that teaches them to be personal yet efficient.

The company’s agents are bilingual and available 24/7. BPO Bench’s high-level service promises real solutions for startups that “pave the way for unmatchable success.”

BPO Bench Outsourcing

BPO Bench works specifically in business process outsourcing solutions. These include Inbound & Outbound Call Center Outsourcing, from end-to-end Content Management solutions to the minute details that comprise ECM. 

BPO Bench has a variety of processing facilities, including onshore, offshore, and on-site. The company aids businesses in improving efficiency and profitability throughout all industries. BPO Bench targets customers through all relevant social media channels that help each company the most.

They have trusted processes that aim to improve Customer Effort Score (CES), Net Promoter Score (NPS), Customer Satisfaction (CSAT), and First Contact Resolution (FCR) scores. 

BPO Bench’s BPO services and pricings

BPO Bench provides the following services: 

  • Live 24/7 Lead Response
  • Customized Interactions
  • Live Lead Transfer 
  • Appointment Scheduling
  • E-commerce support
  • Assessment tools

BPO Bench has worked with companies like Salesforce, Zapier, Slack, Citrix Podio, Real Estate Webmasters, Zendesk, and Infusionsoft.

BPO Bench’s pricing

BPO Bench’s pricing varies depending on what a client needs and requires. They will provide exceptional care and service with proven methods that get results. 

How BPO Bench outshines its competition

BPO Bench isn’t shy about its success, or the way it does business. According to its website, BPO Bench promises to:

  • Develop efficiency by eliminating waste.
  • Reduce costs without diminishing the customer experience.
  • Create solutions to improve quality and speed. 
  • Leverage an on-demand workforce available to meet a company’s needs.
  • Use real-time reporting tools to measure results and pivot as needed.

Key executives

Raymond Blake (VP Sales & Marketing)

Blake has 20 years of marketing experience, and he’s the leader of BPO Bench as the Vice President of Marketing & Sales. According to his bio, he excels at strategic planning and execution to help a company reach its goals. 

Kenneth Melendez (VP Client Services)

Melendez carries 17 years of handling critical clients and providing solutions to various fortune 500 companies. According to the BPO Bench website, Melendez is considered the star of the company. He specializes in communications skills, problem-solving, and client facilitation. 

BPO Bench reviews and comparisons

Here’s a review from a customer named Gregory Hillman. 

“We hired BPO Bench to take care of our increasing number of email queries. They reverted to every single mail with error-free language and within a stipulated time frame. I would like to thank them for helping us build trust with our clients and customers.”

This review is from BPO Bench customer Mary Moore.

“We always look forward to working with BPO Bench, as they treat our customers like their own. Their call center executives ensure that no customer call goes unattended. They have not just helped us retain our existing customers, but also helped us get new clients. Thank you.”

BPO Bench’s contact information

BPO Bench’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 469-804-9198.


BPO Bench news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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