ExpertCallers

ExpertCallers is a division of Flatworld Solutions that has operated as a call center outsourcing company since 2002 with clients across the globe. 

This outsourcing company prides itself on providing comprehensive customer relationship management services to businesses globally.

ExpertCallers has locations in India, the USA, and the UK. 

The firm consists of experienced call center agents specializing in generating leads, setting appointments, resolving issues, and placing orders. 

It caters to diverse sectors such as automotive, chemical, education, entertainment, healthcare, logistics, manufacturing, real estate, retail, telecom, and travel.

ExpertCallers provides customized solutions for all inbound and outbound call center needs. It also offers additional services such as content moderation, virtual assistance, and call center consulting.

Here are the comprehensive services offered by ExpertCallers:

• Inbound call center
  • Inbound customer service
  • 24/7 phone answering
  • Inbound tech support
  • Order taking services
  • Order management services
  • Reservation booking services
  • Virtual receptionist services
  • Product information request services
  • Medical answering services
  • Claims processing services
  • Up-selling and cross-selling services
  • Toll-free customer support services
  • 800 answering services
  • IVR services

• Outbound call center
  • Cold calling services
  • Appointment setting services
  • Debt collection services
  • Lead generation
  • Customer service follow-up
  • Appointments & payments reminder
  • Product promotion services
  • Subscription renewals
  • Telemarketing & sales
  • Up-selling and cross-selling services
  • Verification and authentication
  • Welcome calls to new customers
  • Customer satisfaction surveys
  • Customer complaint management services

• Online content moderation
• CCTV monitoring services
• QUALITY monitoring services
• Email support
• Chat support
• Technical support
  
  • Remote IT support services
  •  Help desk support services
    
• Customer support
  
  • Social media customer support
  • Customer service representative
  • Video chat support
•  Telemarketing
•  Virtual assistant
•  BPasS
•  CATI services
•  Disaster recovery services
•  Call center consulting services
•  Super agent services
•  Bilingual call center services
  

ExpertCallers’ pricing

ExpertCallers provides a remarkably adaptable pricing structure that can be tailored to suit the distinct requirements of each business. Its services are invoiced in real-time and rounded to the closest second rather than the minute.

The approximate rates for certain call center services may be as affordable as:

• Telemarketing and non-technical support – $8-$10/hour
• Technical support – $10-$15/hour
• Advanced technical support – $15-$25/hour

Nonetheless, the pricing framework for these services can be personalized according to factors like:

• Call volume
• Project complexity level
• Skill and experience of call center agents
• Number of hours or contract duration

* Pricing disclaimer

Kindly be aware that the prices mentioned above are purely indicative. 

The final price will vary based on factors such as project nature, project duration, coverage, complexity level, the expertise of resources, and the specific terms of the contract.

ExpertCallers is an ISO-certified call center service provider. Its certification consists of:

• ISO 9001:2015 for quality management systems 
• ISO/IEC 27001:2013 for information security management systems (ISMS)

These certifications demonstrate their commitment to delivering robust, reliable, and effective call center services, prioritizing quality, privacy, and security.

ExpertCallers has incorporated well-established quality assurance standards to uphold this commitment throughout all call center activities.

This meticulous approach has enabled them to provide dependable, efficient, and highly effective inbound and outbound call center services, yielding exceptional outcomes.

Antony Gregory (CEO)

Antony Gregory is the CEO of ExpertCallers. He is a seasoned professional with a proven consumer service record. His educational background is equally impressive. He graduated from St. Joseph’s College in Bangalore. 

Anthony’s expertise spans various key areas, including operations management, sales, customer relationship management (CRM), team building, and contact centers. 

With his strong business acumen and leadership skills, Antony has successfully steered ExpertCallers toward growth and excellence.

” We wanted to increase our client base and were looking for a reliable partner with proven experience in generating robust leads. 

Flatworld’s expertise impressed us and we decided to go with them. With some advanced inbound campaigns, they developed the right database of prospects and worked painstakingly towards attracting them. 

Soon they brought some quality, educated and informed potential customers most of whom we could convert without much effort. With Flatworld on board, we feel we are in safe hands. “ –  Thomas Kaufman Marketing Head, Backbone Solutions.

Read more ExpertCallers client testimonials here.

ExpertCallers’s main headquarters is located in:

1877/4 HBR Layout 2nd block 1st stage ,80 ft main Road , 560043, Bangalore , Karnataka , India

Further, you may virtually reach out the company through the following contact information:

Website https://www.expertcallers.com

LinkedIn https://www.linkedin.com/company/expertcallers/

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