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Icon Solutions Group


We are a medium BPO dedicated to delivering top-tier outsourcing solutions tailored for intricate tasks, providing a team of highly skilled professionals capable of handling responsibilities beyond standard outsourcing offerings. Our approach ensures precise alignment of personnel with your company’s objectives and vision, offering English-speaking talent tailored to your unique needs.

What Icon Solutions Group offers its clients

We collaborate with clients seeking to expand their businesses seamlessly through integrated solutions. Our ability to swiftly assemble teams ensures a smooth commencement of operations, seamlessly blending into existing frameworks. As pioneers in outsourcing entire companies, particularly in complex sectors like Debt Settlement, we replicate every facet of US-based departments in Guatemala. The Debt Settlement firms that have entrusted us have witnessed approximately 400% growth while saving 50% in operational expenses.

How Icon Solutions Group outshines the competition

Among the numerous BPOs in Guatemala, we stand out by ensuring that all our candidates possess a minimum English proficiency level of 90% and at least 1 year of experience in the BPO industry. Our professionals have undergone training with Fortune 500 companies, equipping them with a deeper understanding of the needs and requirements specific to BPO operations.

Icon Solutions Group company structure

We are a Guatemala City-based BPO, founded by a California entrepreneur passionate about cultivating nearshore operations and boasting robust ties with US enterprises. Looking to explore and assist different markets in different countries.


Centro Empresarial Zona Pradera, zona 10, 01010, Guatemala, Guatemala

Public or Private


Seats or staff




  • BPO industry
  • Consumer Services
  • Government
  • IT Services and IT Consulting
  • Legal
  • Media Publishing
  • Recruiting Staffing
  • Telecoms



Jerry Garcia

Year Founded


Countries of fulfillment
  • Guatemala
  • Admin Support
  • Customer Service
  • Finance & Accounting
  • Full service BPO
  • Human Resource & Legal
  • IT Services and IT Consulting
  • Office Leasing
  • Seat Leasing BPO
Contact information

+502 5560 8828

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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